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All Users , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 54 | 56 | 59 | 6 |
| AIR FORCE | 52 | 57 | 59 | 8 |
| WEST | 52 | 57 | 60 | 8 |
| West Air Force | 51 | 58 | 62 | 11 |
| 10th Med Grp-USAF Academy | 37 | 44 | 45 | 8 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 54 | 45 | 50 | -4 |
| 30th Med Grp-Vandenberg | 50 | 63 | 60 | 10 |
| 341st Med Grp-Malmstrom | 68 | 68 | 57 | -11 |
| 355th Med Grp-Davis Monthan | 52 | 56 | 64 | 12 |
| 366th Med Grp-Mountain Home | 47 | 62 | 55 | 7 |
| 377th Med Grp-Kirtland | 50 | 60 | 73 | 23 |
| 3rd Med Grp-Elmendorf | 55 | 47 | 61 | 7 |
| 509th Med Grp-Whiteman | 72 | 65 | 67 | -5 |
| 55th Med Grp-Offutt | 49 | 58 | 60 | 11 |
| 56th Med Grp-Luke | 56 | 63 | 68 | 13 |
| 5th Med Grp-Minot | 75 | 65 | 51 | -25 |
| 60th Med Grp-Travis | 50 | 67 | 63 | 13 |
| 61st Med Squad-Los Angeles | 45 | 53 | 53 | 8 |
| 75th Med Grp-Hill | 45 | 63 | 72 | 27 |
| 90th Med Grp-F.E. Warren | 40 | 62 | 62 | 22 |
| 92nd Med Grp-Fairchild | 47 | 62 | 73 | 26 |
| 95th Med Grp-Edwards | 65 | 63 | 55 | -9 |
| 99th Med Grp-O'Callaghan Hosp | 57 | 51 | 66 | 9 |
| West Region-Air force | 50 | 70 | 65 | 15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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