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All Users , Overseas Pacific
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
OVERSEAS 67 65 87 85 61 83 57 55 65 67 89 76
Overseas Pacific 67 66 86 84 58 74 58 54 63 64 89 76
121st Gen Hosp-Seoul 60 60 82 78 63 85 46 44 51 62 87 71
18th Med Grp-Kadena AB 67 61 83 77 57 *** 65 54 57 59 91 77
NH Guam-Agana 71 72 90 88 53 *** 70 61 80 61 90 72
NH Okinawa 74 71 91 90 62 *** 55 63 75 65 93 80
NH Yokosuka 66 67 83 87 69 *** 59 48 62 67 90 80
Pacific-Air force 70 71 87 78 *** *** 66 56 60 55 90 77
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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