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All Users , Overseas Pacific Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 59 | 72 |
| OVERSEAS | 55 | 58 | 71 |
| Overseas Pacific | 55 | 55 | 65 |
| 121st Gen Hosp-Seoul | 64 | 56 | 68 |
| 18th Med Grp-Kadena AB | 56 | *** | 68 |
| NH Guam-Agana | 49 | 40 | 70 |
| NH Okinawa | 54 | *** | 68 |
| NH Yokosuka | 65 | 71 | 71 |
| Pacific-Air force | *** | *** | 45 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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