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All Users , Overseas Pacific Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 54 | 56 | 59 | 6 |
| OVERSEAS | 55 | 59 | 58 | 3 |
| Overseas Pacific | 53 | 53 | 55 | 2 |
| 121st Gen Hosp-Seoul | 45 | 41 | 56 | 11 |
| 18th Med Grp-Kadena AB | 49 | 58 | *** | *** |
| NH Guam-Agana | 60 | 78 | 40 | -20 |
| NH Okinawa | 50 | 42 | *** | *** |
| NH Yokosuka | 56 | 50 | 71 | 16 |
| Pacific-Air force | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||