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All Users , North Army
Customer Service
2008
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 51 59 72
ARMY 53 60 74
NORTH 50 58 69
North Army 52 55 71
Blanchfield ACH 63 78 74
Dewitt ACH 47 42 72
Guthrie AHC 48 46 57
Ireland ACH 55 67 75
Keller ACH 36 33 55
Kenner AHC 54 45 75
Kimbrough Amb Car Cen-Ft Meade 51 61 78
McDonald ACH 60 57 74
Walter Reed AMC 54 63 66
Womack AMC 43 56 74
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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