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All Users , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 51 | 2 |
| ARMY | 51 | 55 | 53 | 2 |
| NORTH | 48 | 50 | 50 | 2 |
| North Army | 49 | 56 | 52 | 3 |
| Blanchfield ACH | 56 | 55 | 63 | 6 |
| Dewitt ACH | 44 | 51 | 47 | 2 |
| Guthrie AHC | 42 | 48 | 48 | 6 |
| Ireland ACH | 52 | 55 | 55 | 3 |
| Keller ACH | 52 | 42 | 36 | -16 |
| Kenner AHC | 54 | 42 | 54 | -1 |
| Kimbrough Amb Car Cen-Ft Meade | 53 | 48 | 51 | -2 |
| McDonald ACH | 51 | 60 | 60 | 9 |
| Walter Reed AMC | 49 | 60 | 54 | 6 |
| Womack AMC | 47 | 66 | 43 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||