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All Users , North Army Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 54 | 56 | 59 | 6 |
| ARMY | 54 | 54 | 60 | 5 |
| NORTH | 55 | 56 | 58 | 3 |
| North Army | 54 | 55 | 55 | 2 |
| Blanchfield ACH | 56 | 57 | 78 | 21 |
| Dewitt ACH | 49 | 54 | 42 | -7 |
| Guthrie AHC | 58 | 62 | 46 | -11 |
| Ireland ACH | 54 | 57 | 67 | 13 |
| Keller ACH | 59 | 57 | 33 | -26 |
| Kenner AHC | 61 | 52 | 45 | -15 |
| Kimbrough Amb Car Cen-Ft Meade | 46 | 59 | 61 | 15 |
| McDonald ACH | 58 | 62 | 57 | 0 |
| Walter Reed AMC | 48 | 45 | 63 | 14 |
| Womack AMC | 56 | 57 | 56 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||