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All Users , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 54 | 56 | 59 | 6 |
| NAVY | 55 | 55 | 55 | 0 |
| NORTH | 55 | 56 | 58 | 3 |
| North Navy | 55 | 54 | 52 | -3 |
| NACC Newport | 54 | 48 | 67 | 12 |
| NBHC Little Creek | 50 | 61 | 62 | 12 |
| NBHC Navsta Sewells | 49 | 50 | 60 | 11 |
| NBHC Oceana | 51 | 48 | 55 | 4 |
| NH Camp Lejeune | 65 | 66 | 52 | -12 |
| NH Cherry Point | 61 | 51 | 61 | 0 |
| NH Great Lakes | 51 | 61 | 59 | 7 |
| NMC Portsmouth | 57 | 58 | 62 | 5 |
| NMCL Annapolis | *** | 49 | 52 | *** |
| NMCL Patuxent River | 58 | 54 | 52 | -6 |
| NMCL Quantico | 45 | 51 | 55 | 11 |
| NNMC Bethesda | 52 | 42 | 49 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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