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All Users , North Air Force
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
AIR FORCE 67 63 87 83 62 88 60 57 65 70 91 78
NORTH 68 67 87 86 59 86 57 60 69 68 89 75
North Air Force 67 61 86 83 61 87 56 57 63 69 90 77
1st Med Grp-Langley 64 65 86 83 57 88 50 54 66 60 92 82
305th Med Grp-McGuire 77 62 83 82 *** *** 70 53 *** 69 92 74
375th Med Grp-Scott 69 62 86 84 53 87 56 60 69 70 89 79
66th Med Grp-Hanscom 60 63 90 87 62 81 57 54 57 71 90 78
74th Med Grp-Wright-Patterson 71 74 91 89 57 80 56 62 66 77 89 78
89th Med Grp-Andrews 61 59 83 84 61 84 53 54 56 59 89 71
North Region-Air force 63 53 83 80 62 90 57 55 59 75 94 75
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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