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All Users , North Air Force Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 54 | 56 | 59 | 6 |
| AIR FORCE | 52 | 57 | 59 | 8 |
| NORTH | 55 | 56 | 58 | 3 |
| North Air Force | 50 | 56 | 57 | 7 |
| 1st Med Grp-Langley | 45 | 60 | 48 | 3 |
| 305th Med Grp-McGuire | 48 | *** | *** | *** |
| 375th Med Grp-Scott | 54 | 55 | 43 | -11 |
| 66th Med Grp-Hanscom | 45 | 56 | 60 | 15 |
| 74th Med Grp-Wright-Patterson | 49 | 55 | 61 | 12 |
| 89th Med Grp-Andrews | 57 | 59 | 53 | -5 |
| North Region-Air force | 48 | 63 | 54 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||