All Users , North Other 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
OTHER | 80 | 84 | 91 | 81 | 87 | 64 | 65 | 75 | 74 | 90 | 76
NORTH | 74 | 75 | 90 | 77 | 85 | 59 | 58 | 72 | 72 | 90 | 78
North Other | 79 | 84 | 92 | 82 | 87 | 63 | 65 | 75 | 73 | 90 | 76
North Region-Other | 76 | 81 | 92 | 89 | 85 | 63 | 49 | 51 | 58 | 89 | 83
Out of Catchment North Region | 79 | 84 | 92 | 79 | 85 | 62 | 66 | 76 | 75 | 89 | ***
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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