Prime Enrollees , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 83 | 84 | 84 | 2
NAVY | 82 | 83 | 85 | 3
WEST | 86 | 87 | 87 | 1
West Navy | 83 | 88 | 86 | 3
NACC Port Hueneme | 88 | 81 | 88 | 1
NBHC NAS North Island | 91 | 80 | 79 | -12
NBHC NTC San Diego | 90 | 83 | 88 | -2
NH Bremerton | 82 | 87 | 92 | 10
NH Camp Pendleton | 84 | 88 | 87 | 2
NH LeMoore | 84 | 90 | 95 | 10
NH Oak Harbor | 91 | 88 | 88 | -3
NH Twentynine Palms | 99 | 98 | 74 | -24
NMC San Diego | 79 | 92 | 87 | 7
NMCL Pearl Harbor | 88 | 81 | 99 | 11
TRICARE Outpatient-Chula Vista | 89 | 73 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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