Prime Enrollees , North Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 74 | 73 | 90 | 78 | 85 | 61 | 57 | 70 | 72 | 90 | 78
NAVY | 71 | 71 | 90 | 74 | 85 | 57 | 54 | 68 | 71 | 90 | 78
NORTH | 72 | 72 | 90 | 75 | 83 | 59 | 55 | 70 | 71 | 90 | 79
North Navy | 70 | 68 | 88 | 71 | 84 | 56 | 53 | 68 | 73 | 90 | 76
NACC Newport | 79 | 80 | 84 | 75 | 83 | 60 | 60 | 64 | 73 | 94 | 76
NBHC Little Creek | 69 | 64 | 87 | 65 | 88 | 61 | 53 | 68 | 72 | 93 | 74
NBHC Navsta Sewells | 68 | 63 | 77 | 67 | 69 | 49 | 44 | 58 | 66 | 89 | 79
NBHC Oceana | 62 | 62 | 88 | 78 | 82 | 56 | 45 | 77 | 70 | 90 | 75
NH Camp Lejeune | 74 | 73 | 87 | 79 | 90 | 52 | 47 | 67 | 76 | 89 | 75
NH Cherry Point | 79 | 76 | 88 | *** | 93 | 62 | 55 | 72 | 78 | 90 | 77
NH Great Lakes | 72 | 71 | 92 | 64 | 68 | 56 | 55 | 74 | 68 | 90 | 76
NMC Portsmouth | 73 | 69 | 94 | 71 | 87 | 62 | 59 | 73 | 70 | 90 | 76
NMCL Annapolis | 74 | 67 | 94 | *** | *** | 52 | 44 | 70 | 67 | 85 | 90
NMCL Patuxent River | 74 | 64 | 86 | 84 | 84 | 58 | 55 | 67 | 70 | 97 | 76
NMCL Quantico | 60 | 78 | 89 | 72 | 70 | 58 | 58 | 70 | 73 | 88 | 80
NNMC Bethesda | 71 | 66 | 90 | 75 | 85 | 58 | 61 | 71 | 70 | 92 | 85
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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