All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 83 | 83 | 85 | 2
NAVY | 83 | 82 | 85 | 2
WEST | 85 | 86 | 87 | 2
West Navy | 83 | 88 | 87 | 5
NACC Port Hueneme | 87 | 82 | 87 | -1
NBHC NAS North Island | 91 | 81 | 78 | -13
NBHC NTC San Diego | 91 | 82 | 88 | -3
NH Bremerton | 81 | 85 | 93 | 12
NH Camp Pendleton | 86 | 88 | 89 | 2
NH LeMoore | 85 | 91 | 90 | 4
NH Oak Harbor | 87 | 88 | 87 | 0
NH Twentynine Palms | 93 | 98 | 74 | -19
NMC San Diego | 79 | 93 | 88 | 9
NMCL Pearl Harbor | 85 | 81 | 100 | 15
TRICARE Outpatient-Chula Vista | 88 | 73 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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