All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 83 | 83 | 85 | 2
NAVY | 83 | 82 | 85 | 2
NORTH | 82 | 83 | 83 | 1
North Navy | 84 | 79 | 83 | -1
NACC Newport | 86 | 84 | 79 | -6
NBHC Little Creek | 93 | 86 | 87 | -6
NBHC Navsta Sewells | 85 | 75 | 66 | -19
NBHC Oceana | 69 | 82 | 84 | 15
NH Camp Lejeune | 91 | 75 | 87 | -3
NH Cherry Point | 81 | 72 | 91 | 10
NH Great Lakes | 82 | 86 | 72 | -10
NMC Portsmouth | 86 | 83 | 83 | -2
NMCL Annapolis | 85 | *** | *** | ***
NMCL Patuxent River | 87 | 78 | 82 | -6
NMCL Quantico | 80 | 82 | 67 | -13
NNMC Bethesda | 70 | 81 | 88 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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