Active Duty , West Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
NAVY | 67 | 69 | 90 | 69 | 81 | 51 | 48 | 65 | 71 | 90 | 77
WEST | 70 | 69 | 89 | 75 | 84 | 54 | 50 | 65 | 72 | 90 | 76
West Navy | 67 | 68 | 93 | 68 | 82 | 49 | 48 | 62 | 72 | 90 | 77
NACC Port Hueneme | 70 | 59 | 98 | 76 | 89 | 54 | 43 | 74 | 67 | 90 | 80
NBHC NAS North Island | 58 | 63 | 91 | 68 | 76 | 50 | 46 | 69 | 64 | 92 | 80
NBHC NTC San Diego | 58 | 58 | 71 | *** | *** | 48 | 41 | 50 | 80 | 92 | 78
NH Bremerton | 75 | 66 | *** | *** | *** | 50 | 42 | 49 | 84 | 79 | 90
NH Camp Pendleton | 75 | 73 | *** | *** | *** | 48 | 56 | *** | *** | 92 | 79
NH LeMoore | 64 | 65 | 92 | 76 | 99 | 50 | 43 | 59 | 54 | 92 | 74
NH Oak Harbor | 68 | 71 | 88 | *** | *** | 48 | 46 | 65 | 73 | 93 | 86
NH Twentynine Palms | 68 | 78 | *** | *** | *** | 40 | 55 | *** | *** | 91 | 76
NMC San Diego | 62 | 65 | 94 | *** | *** | 51 | 46 | 74 | 69 | 90 | 73
NMCL Pearl Harbor | 65 | 77 | 97 | *** | *** | 53 | 45 | 71 | 68 | 91 | 74
TRICARE Outpatient-Chula Vista | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | ***
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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