Prime Enrollees , West Army Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 83 | 84 | 84 | 2
ARMY | 82 | 83 | 82 | 1
WEST | 86 | 87 | 87 | 1
West Army | 86 | 87 | 88 | 2
Bassett ACH | 82 | 89 | 99 | 17
Evans ACH | 74 | 85 | 87 | 13
Irwin ACH | 89 | 94 | 80 | -9
L. Wood ACH | 89 | 88 | 94 | 5
Madigan AMC | 90 | 81 | 86 | -4
Munson AHC | 84 | 87 | 88 | 4
R W Bliss AHC | 89 | 80 | 88 | -1
Tripler AMC | *** | 95 | *** | ***
William Beaumont AMC | 83 | 84 | 74 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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