Enrollees with Military PCM , West Army How Well Doctors Communicate 2009
| Listens Carefully # | Explains so You Can Understand # | Shows Respect # | Spends Time with You #
Benchmark | 91 | 93 | 94 | 89
US MHS | 87 | 91 | 91 | 85
ARMY | 88 | 91 | 90 | 86
WEST | 87 | 91 | 91 | 86
West Army | 85 | 92 | 90 | 89
Bassett ACH | 82 | 88 | 85 | 71
Evans ACH | 84 | 88 | 90 | 91
Irwin ACH | 91 | 98 | 99 | 89
L. Wood ACH | 89 | 96 | 98 | 91
Madigan AMC | 84 | 93 | 86 | 88
Munson AHC | 92 | 95 | 95 | 93
R W Bliss AHC | 98 | 98 | 98 | 98
Tripler AMC | 85 | 83 | 86 | 85
William Beaumont AMC | 82 | 96 | 95 | 95
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to questions Download Page
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