Active Duty , North Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
NAVY | 67 | 69 | 90 | 69 | 81 | 51 | 48 | 65 | 71 | 90 | 77
NORTH | 68 | 67 | 90 | 72 | 77 | 52 | 49 | 67 | 69 | 90 | 78
North Navy | 67 | 67 | 90 | 68 | 80 | 51 | 48 | 67 | 71 | 89 | 76
NACC Newport | 74 | 79 | 82 | *** | 74 | 52 | 56 | 56 | 71 | 94 | 77
NBHC Little Creek | 60 | 63 | 80 | *** | *** | 53 | 36 | 54 | 75 | 93 | 76
NBHC Navsta Sewells | 66 | 61 | 76 | 65 | 68 | 47 | 40 | 55 | 63 | 88 | 78
NBHC Oceana | 53 | 66 | *** | *** | *** | 50 | 33 | 74 | 65 | 86 | 74
NH Camp Lejeune | 71 | 72 | *** | *** | *** | 41 | 39 | 64 | 81 | 82 | 72
NH Cherry Point | *** | 75 | *** | *** | *** | 48 | 51 | *** | *** | 84 | 81
NH Great Lakes | 67 | 65 | 93 | 66 | 67 | 47 | 49 | 67 | 60 | 94 | 80
NMC Portsmouth | 61 | 58 | *** | *** | *** | 61 | 54 | 82 | 72 | 88 | 74
NMCL Annapolis | 76 | 65 | 91 | *** | *** | 48 | 37 | 70 | 68 | 85 | 94
NMCL Patuxent River | 74 | 65 | 85 | 78 | 73 | 43 | 43 | 61 | 65 | 95 | 77
NMCL Quantico | 58 | 79 | 93 | *** | *** | 52 | 49 | 70 | 66 | 96 | 72
NNMC Bethesda | 67 | 63 | 94 | 67 | 76 | 55 | 59 | 64 | 65 | 93 | 83
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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