All Users , South Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
ARMY | 71 | 68 | 89 | 77 | 84 | 58 | 54 | 72 | 71 | 89 | 77
SOUTH | 78 | 76 | 90 | 81 | 86 | 62 | 60 | 72 | 73 | 90 | 77
South Army | 74 | 68 | 89 | 81 | 86 | 60 | 53 | 73 | 71 | 89 | 76
Bayne-Jones ACH | 79 | 61 | 96 | *** | 85 | 57 | 44 | 93 | 76 | 85 | 67
Brooke AMC | 74 | 71 | 87 | 76 | 84 | 63 | 60 | 77 | 72 | 92 | 76
Darnall ACH | 70 | 65 | 83 | 85 | 83 | 56 | 43 | 62 | 56 | 87 | 74
Eisenhower AMC | 76 | 70 | 90 | 86 | 91 | 66 | 59 | 76 | 78 | 89 | 82
Fox AHC | 75 | 75 | 90 | 84 | 83 | 57 | 54 | 67 | 81 | 91 | 79
Lyster ACH | 82 | 74 | 93 | 80 | 92 | 60 | 61 | 81 | 71 | 91 | 67
Martin ACH | 77 | 74 | 90 | 84 | 90 | 66 | 54 | 74 | 75 | 88 | 79
Moncrief ACH | 86 | 77 | 93 | 84 | 89 | 67 | 72 | 79 | 78 | 92 | 82
Reynolds ACH | 72 | 74 | 89 | *** | 90 | 64 | 57 | 69 | 63 | 86 | 79
Winn ACH | 67 | 68 | 93 | 84 | 85 | 54 | 51 | 76 | 54 | 87 | 72
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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