Enrollees with Military PCM , West Air Force 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
AIR FORCE | 74 | 71 | 87 | 78 | 84 | 61 | 53 | 65 | 72 | 91 | 82
WEST | 71 | 70 | 89 | 78 | 87 | 59 | 54 | 67 | 71 | 90 | 78
West Air Force | 74 | 71 | 87 | 81 | 87 | 61 | 54 | 64 | 73 | 91 | 80
10th Med Grp-USAF Academy | 73 | 75 | 89 | 77 | 82 | 57 | 55 | 73 | 67 | 86 | 80
15th Med Grp-Hickam | 65 | 71 | 86 | *** | *** | 58 | 46 | 52 | 75 | 89 | 82
21st Med Grp-Peterson | 72 | 68 | 80 | 77 | 85 | 61 | 56 | 53 | 73 | 94 | 80
30th Med Grp-Vandenberg | 75 | 70 | 87 | 83 | 87 | 69 | 55 | 68 | 74 | 90 | 86
341st Med Grp-Malmstrom | 76 | 71 | 88 | 87 | 97 | 65 | 53 | 59 | 78 | 91 | 82
355th Med Grp-Davis Monthan | 72 | 65 | 86 | 81 | 87 | 58 | 50 | 60 | 73 | 93 | ***
366th Med Grp-Mountain Home | 75 | 70 | 97 | *** | 84 | 57 | 52 | 70 | 83 | 86 | ***
377th Med Grp-Kirtland | 67 | 66 | 78 | 75 | 80 | 48 | 43 | 58 | 65 | 89 | 80
3rd Med Grp-Elmendorf | 67 | 71 | 92 | 85 | 89 | 61 | 57 | 73 | 79 | 89 | 71
509th Med Grp-Whiteman | 81 | 80 | 86 | 91 | 94 | 65 | 58 | 68 | 73 | 89 | 81
55th Med Grp-Offutt | 79 | 73 | 92 | 80 | 84 | 61 | 53 | 60 | 73 | 93 | 81
56th Med Grp-Luke | 81 | 75 | 88 | 86 | 91 | 75 | 60 | 73 | 76 | 95 | 73
5th Med Grp-Minot | 70 | 68 | 85 | *** | 95 | 60 | 48 | 50 | 72 | 92 | 82
60th Med Grp-Travis | 72 | 69 | 88 | 74 | 88 | 57 | 53 | 62 | 73 | 89 | 87
61st Med Squad-Los Angeles | 73 | 70 | 81 | 75 | 84 | 63 | 52 | 64 | 73 | 92 | ***
75th Med Grp-Hill | 79 | 75 | 92 | 91 | 86 | 71 | 60 | 69 | 73 | 91 | 83
90th Med Grp-F.E. Warren | 78 | 72 | 94 | *** | 91 | 60 | 47 | 59 | 74 | 91 | 82
92nd Med Grp-Fairchild | 74 | 70 | 90 | 74 | 89 | 64 | 54 | 68 | 74 | 93 | 84
95th Med Grp-Edwards | 79 | 80 | 84 | 78 | 90 | 70 | 59 | 69 | 71 | 89 | 76
99th Med Grp-O'Callaghan Hosp | 73 | 71 | 90 | *** | 91 | 64 | 54 | 71 | 69 | 92 | ***
West Region-Air force | 73 | 76 | 88 | 87 | 85 | 60 | 56 | 62 | 70 | 90 | 80
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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