All Users , West Air Force 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
AIR FORCE | 75 | 73 | 88 | 79 | 85 | 61 | 56 | 67 | 73 | 91 | 81
WEST | 75 | 74 | 90 | 79 | 88 | 61 | 59 | 71 | 73 | 90 | 78
West Air Force | 75 | 73 | 88 | 80 | 88 | 61 | 56 | 66 | 74 | 91 | 80
10th Med Grp-USAF Academy | 76 | 78 | 90 | 77 | 84 | 55 | 56 | 76 | 72 | 86 | 76
15th Med Grp-Hickam | 66 | 71 | 87 | *** | *** | 60 | 48 | 54 | 76 | 89 | 80
21st Med Grp-Peterson | 72 | 68 | 80 | 78 | 86 | 62 | 57 | 55 | 74 | 94 | 79
30th Med Grp-Vandenberg | 75 | 71 | 86 | 84 | 88 | 69 | 56 | 67 | 74 | 90 | 86
341st Med Grp-Malmstrom | 77 | 72 | 88 | 86 | 97 | 66 | 55 | 61 | 78 | 91 | 81
355th Med Grp-Davis Monthan | 73 | 67 | 87 | 82 | 88 | 59 | 51 | 61 | 73 | 93 | ***
366th Med Grp-Mountain Home | 76 | 70 | 98 | *** | 83 | 57 | 52 | 69 | 85 | 87 | ***
377th Med Grp-Kirtland | 68 | 66 | 79 | 77 | 81 | 49 | 46 | 60 | 65 | 89 | 81
3rd Med Grp-Elmendorf | 71 | 74 | 94 | 84 | 86 | 59 | 62 | 73 | 76 | 90 | 74
509th Med Grp-Whiteman | 83 | 82 | 87 | 90 | 94 | 66 | 59 | 69 | 74 | 89 | 81
55th Med Grp-Offutt | 79 | 75 | 92 | 80 | 84 | 60 | 54 | 61 | 73 | 93 | 80
56th Med Grp-Luke | 82 | 76 | 89 | 86 | 91 | 75 | 62 | 74 | 77 | 95 | 74
5th Med Grp-Minot | 71 | 69 | 86 | *** | 96 | 61 | 49 | 52 | 73 | 91 | 82
60th Med Grp-Travis | 73 | 71 | 84 | 75 | 90 | 60 | 57 | 64 | 72 | 88 | 82
61st Med Squad-Los Angeles | 74 | 70 | 83 | 76 | 85 | 64 | 53 | 67 | 74 | 93 | ***
75th Med Grp-Hill | 80 | 76 | 92 | 92 | 87 | 71 | 61 | 69 | 73 | 91 | 84
90th Med Grp-F.E. Warren | 80 | 74 | 93 | *** | 92 | 63 | 48 | 60 | 72 | 90 | 83
92nd Med Grp-Fairchild | 75 | 72 | 91 | 75 | 90 | 64 | 56 | 69 | 75 | 93 | 83
95th Med Grp-Edwards | 79 | 80 | 84 | 80 | 92 | 69 | 61 | 69 | 73 | 89 | 75
99th Med Grp-O'Callaghan Hosp | 75 | 74 | 90 | 78 | 87 | 63 | 57 | 73 | 71 | 91 | ***
West Region-Air force | 74 | 76 | 88 | 88 | 86 | 60 | 57 | 63 | 71 | 90 | 81
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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