Enrollees with Military PCM , West Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
NAVY | 70 | 70 | 90 | 73 | 84 | 57 | 53 | 67 | 71 | 90 | 78
WEST | 71 | 70 | 89 | 78 | 87 | 59 | 54 | 67 | 71 | 90 | 78
West Navy | 71 | 70 | 91 | 75 | 85 | 56 | 53 | 66 | 70 | 90 | 79
NACC Port Hueneme | 75 | 59 | 95 | 79 | 90 | 57 | 48 | 70 | 70 | 92 | 83
NBHC NAS North Island | 62 | 65 | 90 | 64 | 78 | 54 | 50 | 68 | 68 | 91 | 79
NBHC NTC San Diego | 69 | 62 | 79 | 74 | 87 | 59 | 53 | 58 | 78 | 90 | 79
NH Bremerton | 74 | 69 | 91 | 75 | 88 | 59 | 55 | 62 | 68 | 88 | 86
NH Camp Pendleton | 73 | 77 | 90 | 79 | 81 | 56 | 57 | 63 | 70 | 89 | 79
NH LeMoore | 71 | 67 | 92 | 80 | 92 | 54 | 48 | 64 | 68 | 90 | 78
NH Oak Harbor | 70 | 72 | 86 | *** | 85 | 54 | 48 | 62 | 69 | 94 | 87
NH Twentynine Palms | 75 | 71 | 94 | *** | *** | 52 | 53 | 79 | 78 | 88 | 78
NMC San Diego | 70 | 68 | 94 | 74 | 82 | 57 | 55 | 79 | 71 | 91 | 78
NMCL Pearl Harbor | 72 | 81 | 93 | 75 | 96 | 63 | 57 | 68 | 66 | 92 | 76
TRICARE Outpatient-Chula Vista | 63 | 53 | 81 | *** | *** | 62 | 52 | 63 | 76 | 91 | ***
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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