All Users , West Army How Well Doctors Communicate 2009
| Listens Carefully # | Explains so You Can Understand # | Shows Respect # | Spends Time with You #
Benchmark | 91 | 93 | 94 | 89
US MHS | 89 | 92 | 92 | 87
ARMY | 89 | 91 | 91 | 86
WEST | 89 | 93 | 92 | 87
West Army | 87 | 92 | 91 | 89
Bassett ACH | 82 | 88 | 84 | 71
Evans ACH | 88 | 91 | 92 | 92
Irwin ACH | 93 | 98 | 100 | 90
L. Wood ACH | 90 | 97 | 99 | 92
Madigan AMC | 87 | 94 | 89 | 90
Munson AHC | 93 | 96 | 96 | 93
R W Bliss AHC | 97 | 98 | 97 | 96
Tripler AMC | 86 | 84 | 88 | 85
William Beaumont AMC | 87 | 96 | 96 | 94
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to questions Download Page
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