All Users , West Army Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 83 | 83 | 85 | 2
ARMY | 82 | 82 | 82 | 0
WEST | 85 | 86 | 87 | 2
West Army | 86 | 87 | 86 | -1
Bassett ACH | 86 | 90 | 93 | 7
Evans ACH | 73 | 81 | 85 | 11
Irwin ACH | 88 | 94 | 80 | -8
L. Wood ACH | 90 | 90 | 87 | -3
Madigan AMC | 89 | 81 | 88 | -1
Munson AHC | 85 | 88 | 89 | 4
R W Bliss AHC | 90 | 82 | 88 | -2
Tripler AMC | 84 | 94 | 81 | -3
William Beaumont AMC | 84 | 85 | 75 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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