Active Duty Dependents , All Regions 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 75 | 74 | 88 | 80 | 85 | 64 | 58 | 69 | 72 | 90 | 79
ARMY | 70 | 65 | 86 | 77 | 89 | 63 | 53 | 66 | 69 | 90 | 79
NAVY | 73 | 70 | 86 | 77 | 85 | 63 | 52 | 67 | 68 | 90 | 78
AIR FORCE | 75 | 71 | 86 | 78 | 83 | 63 | 53 | 62 | 72 | 91 | 81
OTHER | 80 | 85 | 91 | 83 | 84 | 66 | 67 | 73 | 74 | 90 | 77
NORTH | 73 | 73 | 87 | 79 | 84 | 62 | 56 | 69 | 70 | 90 | 80
North Army | 67 | 62 | 83 | 74 | 87 | 61 | 52 | 67 | 70 | 90 | 83
North Navy | 72 | 66 | 85 | 75 | 86 | 59 | 48 | 65 | 72 | 89 | 75
North Air Force | 75 | 73 | 87 | 78 | 77 | 58 | 54 | 64 | 69 | 93 | 85
North Other | 79 | 87 | 91 | 83 | 82 | 66 | 64 | 74 | 70 | 91 | 79
SOUTH | 78 | 74 | 88 | 80 | 80 | 64 | 59 | 67 | 74 | 90 | 77
South Army | 72 | 65 | 86 | 80 | 84 | 63 | 49 | 64 | 72 | 89 | 82
South Navy | 76 | 71 | 85 | 77 | 77 | 65 | 52 | 65 | 70 | 89 | 79
South Air Force | 77 | 69 | 85 | 74 | 77 | 61 | 53 | 62 | 75 | 91 | 80
South Other | 82 | 84 | 90 | 83 | 81 | 66 | 69 | 71 | 76 | 91 | 73
WEST | 75 | 74 | 89 | 81 | 90 | 66 | 59 | 70 | 71 | 90 | 80
West Army | 72 | 67 | 87 | 79 | 93 | 68 | 57 | 67 | 68 | 92 | 78
West Navy | 74 | 73 | 87 | 78 | 87 | 66 | 56 | 71 | 64 | 90 | 82
West Air Force | 75 | 71 | 87 | 82 | 91 | 65 | 54 | 63 | 72 | 90 | 80
West Other | 80 | 84 | 92 | 84 | 89 | 66 | 67 | 75 | 77 | 89 | 79
OVERSEAS | 71 | 73 | 87 | 73 | 86 | 61 | 53 | 62 | 64 | 91 | 76
Overseas Europe | 73 | 71 | 87 | 71 | 89 | 60 | 53 | 60 | 63 | 92 | 73
Overseas Pacific | 65 | 74 | 85 | 71 | 74 | 61 | 51 | 63 | 62 | 91 | 78
Overseas Latin America | 73 | 77 | 88 | 89 | 82 | 72 | 76 | 82 | 76 | 85 | 71
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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