Enrollees with Military PCM , All Regions 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
ARMY | 69 | 66 | 89 | 76 | 84 | 58 | 52 | 70 | 69 | 90 | 77
NAVY | 70 | 70 | 90 | 73 | 84 | 57 | 53 | 67 | 71 | 90 | 78
AIR FORCE | 74 | 71 | 87 | 78 | 84 | 61 | 53 | 65 | 72 | 91 | 82
OTHER | 78 | 82 | 92 | 79 | 83 | 57 | 60 | 72 | 69 | 90 | 80
NORTH | 69 | 67 | 89 | 73 | 81 | 56 | 51 | 68 | 70 | 90 | 79
North Army | 67 | 64 | 88 | 72 | 79 | 56 | 50 | 71 | 69 | 90 | 80
North Navy | 69 | 67 | 89 | 71 | 84 | 56 | 52 | 67 | 73 | 91 | 76
North Air Force | 71 | 68 | 88 | 76 | 79 | 58 | 51 | 63 | 70 | 91 | 84
North Other | 76 | 79 | 93 | 78 | 79 | 54 | 57 | 69 | 65 | 89 | 80
SOUTH | 74 | 71 | 88 | 78 | 84 | 61 | 54 | 69 | 71 | 90 | 79
South Army | 73 | 67 | 89 | 81 | 84 | 60 | 51 | 70 | 70 | 89 | 76
South Navy | 72 | 74 | 89 | 76 | 84 | 61 | 57 | 71 | 68 | 90 | 77
South Air Force | 75 | 70 | 86 | 77 | 83 | 62 | 54 | 67 | 73 | 91 | 82
South Other | 80 | 87 | 92 | 80 | 84 | 59 | 64 | 72 | 73 | 91 | 80
WEST | 71 | 70 | 89 | 78 | 87 | 59 | 54 | 67 | 71 | 90 | 78
West Army | 68 | 66 | 89 | 77 | 88 | 60 | 53 | 71 | 70 | 90 | 74
West Navy | 71 | 70 | 91 | 75 | 85 | 56 | 53 | 66 | 70 | 90 | 79
West Air Force | 74 | 71 | 87 | 81 | 87 | 61 | 54 | 64 | 73 | 91 | 80
West Other | 77 | 83 | 92 | 78 | 86 | 60 | 62 | 75 | 72 | 90 | 78
OVERSEAS | 71 | 74 | 90 | 76 | 81 | 55 | 53 | 66 | 67 | 90 | 79
Overseas Europe | 72 | 75 | 90 | 77 | 84 | 56 | 56 | 65 | 68 | 91 | 78
Overseas Pacific | 68 | 72 | 90 | 74 | 72 | 53 | 49 | 67 | 67 | 89 | 80
Overseas Latin America | 70 | 81 | 92 | *** | 85 | 55 | 60 | 78 | 60 | 88 | 83
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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