All Users , All Regions 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
ARMY | 71 | 68 | 89 | 77 | 84 | 58 | 54 | 72 | 71 | 89 | 77
NAVY | 72 | 72 | 90 | 75 | 86 | 57 | 56 | 70 | 72 | 89 | 77
AIR FORCE | 75 | 73 | 88 | 79 | 85 | 61 | 56 | 67 | 73 | 91 | 81
OTHER | 80 | 84 | 91 | 81 | 87 | 64 | 65 | 75 | 74 | 90 | 76
NORTH | 74 | 75 | 90 | 77 | 85 | 59 | 58 | 72 | 72 | 90 | 78
North Army | 69 | 67 | 89 | 73 | 81 | 57 | 53 | 71 | 72 | 89 | 80
North Navy | 71 | 71 | 90 | 72 | 85 | 55 | 54 | 71 | 73 | 89 | 76
North Air Force | 74 | 71 | 87 | 76 | 82 | 58 | 53 | 67 | 71 | 91 | 83
North Other | 79 | 84 | 92 | 82 | 87 | 63 | 65 | 75 | 73 | 90 | 76
SOUTH | 78 | 76 | 90 | 81 | 86 | 62 | 60 | 72 | 73 | 90 | 77
South Army | 74 | 68 | 89 | 81 | 86 | 60 | 53 | 73 | 71 | 89 | 76
South Navy | 75 | 75 | 89 | 78 | 87 | 61 | 59 | 71 | 70 | 90 | 78
South Air Force | 77 | 72 | 88 | 79 | 84 | 62 | 57 | 68 | 74 | 91 | 82
South Other | 81 | 83 | 90 | 81 | 86 | 64 | 66 | 74 | 74 | 90 | 75
WEST | 75 | 74 | 90 | 79 | 88 | 61 | 59 | 71 | 73 | 90 | 78
West Army | 70 | 67 | 90 | 77 | 87 | 59 | 55 | 72 | 70 | 90 | 75
West Navy | 73 | 72 | 91 | 76 | 87 | 57 | 56 | 70 | 71 | 89 | 78
West Air Force | 75 | 73 | 88 | 80 | 88 | 61 | 56 | 66 | 74 | 91 | 80
West Other | 81 | 84 | 92 | 82 | 88 | 65 | 66 | 75 | 75 | 89 | 78
OVERSEAS | 72 | 74 | 90 | 76 | 80 | 55 | 55 | 68 | 68 | 89 | 79
Overseas Europe | 73 | 76 | 91 | 77 | 83 | 57 | 57 | 66 | 68 | 90 | 78
Overseas Pacific | 69 | 72 | 90 | 73 | 73 | 52 | 50 | 68 | 66 | 88 | 78
Overseas Latin America | 70 | 78 | 92 | 84 | 81 | 59 | 65 | 85 | 72 | 87 | 77
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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