Active Duty , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 80 | 80 | 80 | 0
NAVY | 79 | 80 | 80 | 0
NORTH | 77 | 79 | 75 | -1
North Navy | 82 | 78 | 79 | -3
NACC Newport | 86 | 86 | 65 | -21
NBHC Little Creek | *** | *** | *** | ***
NBHC Navsta Sewells | 84 | 73 | 66 | -18
NBHC Oceana | *** | *** | *** | ***
NH Camp Lejeune | *** | *** | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | 78 | *** | 75 | -4
NMC Portsmouth | 84 | *** | *** | ***
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | 78 | 75 | 72 | -6
NMCL Quantico | *** | 85 | *** | ***
NNMC Bethesda | 56 | 71 | 78 | 22
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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