All Users , West Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
ARMY | 71 | 68 | 89 | 77 | 84 | 58 | 54 | 72 | 71 | 89 | 77
WEST | 75 | 74 | 90 | 79 | 88 | 61 | 59 | 71 | 73 | 90 | 78
West Army | 70 | 67 | 90 | 77 | 87 | 59 | 55 | 72 | 70 | 90 | 75
Bassett ACH | 71 | 54 | 81 | *** | 95 | 49 | 44 | 57 | 76 | 89 | 77
Evans ACH | 80 | 78 | 91 | 84 | 87 | 66 | 67 | 72 | 84 | 91 | 79
Irwin ACH | 70 | 71 | 95 | 74 | 80 | 53 | 47 | 68 | 72 | 89 | 66
L. Wood ACH | 65 | 59 | 94 | *** | 88 | 61 | 45 | 72 | 76 | 90 | 75
Madigan AMC | 64 | 63 | 90 | 78 | 91 | 60 | 55 | 75 | 61 | 92 | 79
Munson AHC | 77 | 82 | 94 | 84 | 91 | 62 | 63 | 79 | 76 | 90 | 74
R W Bliss AHC | 65 | 70 | 97 | 83 | 85 | 65 | 53 | 81 | 60 | 88 | 85
Tripler AMC | 76 | 71 | 86 | 92 | 86 | 58 | 61 | 63 | 73 | 89 | 81
William Beaumont AMC | 65 | 61 | 93 | *** | 74 | 56 | 53 | 75 | 69 | 90 | 66
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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