Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly
| 2007 | 2008 | 2009 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 84 | 84 | 85 | 1
NAVY | 83 | 83 | 84 | 0
NORTH | 83 | 81 | 82 | -2
North Navy | 85 | 77 | 84 | -2
NACC Newport | 86 | 87 | 87 | 1
NBHC Little Creek | 91 | 88 | 87 | -4
NBHC Navsta Sewells | 87 | 77 | 70 | -16
NBHC Oceana | *** | 81 | 80 | ***
NH Camp Lejeune | 85 | 73 | 87 | 2
NH Cherry Point | 77 | 86 | 90 | 13
NH Great Lakes | 75 | 87 | 65 | -11
NMC Portsmouth | 92 | 69 | 86 | -6
NMCL Annapolis | 84 | *** | *** | ***
NMCL Patuxent River | 83 | 82 | 84 | 1
NMCL Quantico | 83 | 80 | 73 | -10
NNMC Bethesda | 75 | 79 | 83 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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