Prime Enrollees , North Air Force 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 74 | 73 | 90 | 78 | 85 | 61 | 57 | 70 | 72 | 90 | 78
AIR FORCE | 74 | 71 | 87 | 79 | 84 | 61 | 54 | 65 | 73 | 91 | 82
NORTH | 72 | 72 | 90 | 75 | 83 | 59 | 55 | 70 | 71 | 90 | 79
North Air Force | 71 | 69 | 87 | 77 | 79 | 59 | 52 | 64 | 71 | 91 | 84
1st Med Grp-Langley | 62 | 74 | 91 | 64 | 91 | 63 | 55 | 68 | 68 | 89 | 77
305th Med Grp-McGuire | 80 | 60 | 90 | *** | 63 | 58 | 47 | 53 | 71 | 90 | 83
375th Med Grp-Scott | 82 | 81 | 87 | 86 | 94 | 60 | 57 | 64 | 72 | 92 | 84
66th Med Grp-Hanscom | 77 | 70 | 93 | 81 | 87 | 55 | 53 | 66 | 72 | 90 | 81
74th Med Grp-Wright-Patterson | 70 | 74 | 86 | 87 | 76 | 62 | 58 | 67 | 68 | 92 | ***
89th Med Grp-Andrews | 62 | 66 | 92 | 79 | 79 | 58 | 51 | 70 | 74 | 93 | 89
North Region-Air force | 80 | 75 | 94 | *** | *** | 58 | 57 | 59 | 76 | 94 | 82
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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