Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 82 | 83 | 83 | 1
ARMY | 81 | 83 | 82 | 0
WEST | 85 | 87 | 86 | 1
West Army | 85 | 88 | 86 | 1
Bassett ACH | 83 | 88 | 92 | 9
Evans ACH | *** | 85 | 88 | ***
Irwin ACH | 88 | 92 | 89 | 1
L. Wood ACH | 92 | 89 | 95 | 2
Madigan AMC | 90 | 88 | *** | ***
Munson AHC | 84 | 88 | 88 | 4
R W Bliss AHC | 89 | 80 | 88 | -1
Tripler AMC | *** | *** | *** | ***
William Beaumont AMC | 85 | 84 | 72 | -13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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