All Users , North Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
ARMY | 71 | 68 | 89 | 77 | 84 | 58 | 54 | 72 | 71 | 89 | 77
NORTH | 74 | 75 | 90 | 77 | 85 | 59 | 58 | 72 | 72 | 90 | 78
North Army | 69 | 67 | 89 | 73 | 81 | 57 | 53 | 71 | 72 | 89 | 80
Blanchfield ACH | 75 | 75 | 88 | *** | 89 | 60 | 55 | 65 | 69 | 90 | 82
Dewitt ACH | 67 | 71 | 86 | 74 | 80 | 56 | 55 | 67 | 72 | 89 | 72
Guthrie AHC | 68 | 57 | 80 | *** | 85 | 56 | 46 | 69 | 72 | 90 | 80
Ireland ACH | 73 | 69 | 93 | 80 | 77 | 60 | 53 | 72 | 66 | 89 | 77
Keller ACH | 67 | 77 | 98 | 77 | 68 | 56 | 60 | 64 | 79 | 86 | 80
Kenner AHC | 70 | 63 | 85 | 77 | 84 | 63 | 50 | 75 | 70 | 86 | 81
Kimbrough Amb Car Cen-Ft Meade | 72 | 74 | 90 | 70 | 90 | 62 | 57 | 71 | 79 | 91 | ***
McDonald ACH | 62 | 59 | 93 | *** | 98 | 59 | 52 | 73 | 68 | 89 | 84
Walter Reed AMC | 68 | 77 | 88 | 71 | 74 | 55 | 57 | 74 | 68 | 88 | 77
Womack AMC | 69 | 63 | 89 | 76 | 85 | 56 | 49 | 71 | 68 | 90 | 79
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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