Enrollees with Military PCM , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2007 | 2008 | 2009 | Trend
Benchmark | 83 | 83 | 84 | 0
US MHS | 82 | 83 | 83 | 1
NAVY | 82 | 83 | 84 | 2
WEST | 85 | 87 | 86 | 1
West Navy | 83 | 89 | 85 | 3
NACC Port Hueneme | 87 | 81 | 88 | 1
NBHC NAS North Island | 90 | 79 | 77 | -14
NBHC NTC San Diego | 90 | 83 | 87 | -2
NH Bremerton | 77 | 87 | 91 | 14
NH Camp Pendleton | 81 | *** | 82 | 1
NH LeMoore | 81 | 90 | 91 | 10
NH Oak Harbor | 90 | 91 | 86 | -4
NH Twentynine Palms | 98 | 97 | *** | ***
NMC San Diego | 76 | *** | 86 | 11
NMCL Pearl Harbor | 87 | 80 | 99 | 12
TRICARE Outpatient-Chula Vista | 89 | 73 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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