Active Duty , All Regions 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
ARMY | 66 | 63 | 89 | 75 | 78 | 53 | 47 | 68 | 67 | 90 | 75
NAVY | 67 | 69 | 90 | 69 | 81 | 51 | 48 | 65 | 71 | 90 | 77
AIR FORCE | 72 | 68 | 86 | 77 | 81 | 57 | 49 | 62 | 71 | 92 | 83
OTHER | 76 | 80 | 91 | 79 | 82 | 55 | 60 | 71 | 70 | 89 | 76
NORTH | 68 | 67 | 90 | 72 | 77 | 52 | 49 | 67 | 69 | 90 | 78
North Army | 65 | 63 | 91 | 72 | 75 | 53 | 47 | 69 | 68 | 91 | 79
North Navy | 67 | 67 | 90 | 68 | 80 | 51 | 48 | 67 | 71 | 89 | 76
North Air Force | 70 | 65 | 87 | 73 | 73 | 55 | 46 | 61 | 71 | 92 | 84
North Other | 73 | 75 | 92 | 77 | 78 | 52 | 56 | 69 | 66 | 90 | 76
SOUTH | 71 | 69 | 88 | 78 | 82 | 55 | 50 | 68 | 68 | 90 | 78
South Army | 66 | 61 | 86 | 78 | 80 | 52 | 44 | 68 | 63 | 89 | 74
South Navy | 69 | 73 | 87 | 72 | 84 | 54 | 51 | 66 | 65 | 92 | 79
South Air Force | 74 | 70 | 86 | 77 | 81 | 61 | 51 | 65 | 71 | 92 | 83
South Other | 77 | 85 | 91 | 83 | 85 | 54 | 61 | 72 | 74 | 90 | 75
WEST | 70 | 69 | 89 | 75 | 84 | 54 | 50 | 65 | 72 | 90 | 76
West Army | 67 | 63 | 87 | 73 | 81 | 54 | 49 | 69 | 71 | 91 | 72
West Navy | 67 | 68 | 93 | 68 | 82 | 49 | 48 | 62 | 72 | 90 | 77
West Air Force | 71 | 68 | 86 | 79 | 86 | 57 | 48 | 60 | 72 | 91 | 81
West Other | 79 | 84 | 90 | 79 | 85 | 60 | 64 | 73 | 73 | 89 | 78
OVERSEAS | 69 | 72 | 91 | 77 | 77 | 52 | 50 | 66 | 67 | 89 | 79
Overseas Europe | 69 | 75 | 91 | 81 | 80 | 54 | 54 | 64 | 68 | 90 | 78
Overseas Pacific | 68 | 69 | 91 | 74 | 71 | 49 | 46 | 68 | 67 | 87 | 79
Overseas Latin America | 64 | 81 | 92 | *** | 79 | 50 | 54 | 78 | 56 | 85 | 74
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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