Active Duty , Overseas Europe 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
OVERSEAS | 69 | 72 | 91 | 77 | 77 | 52 | 50 | 66 | 67 | 89 | 79
Overseas Europe | 69 | 75 | 91 | 81 | 80 | 54 | 54 | 64 | 68 | 90 | 78
48th Med Grp-Lakenheath | 76 | 73 | 91 | *** | *** | 53 | 56 | 65 | 75 | 92 | 82
52nd Med Grp-Spangdahlem | 71 | 75 | 88 | *** | 84 | 51 | 50 | 68 | 67 | 93 | 85
86th Med Grp-Ramstein | 66 | 68 | 88 | *** | *** | 48 | 48 | 54 | 69 | 95 | 85
Europe-Navy | *** | *** | *** | *** | *** | 72 | *** | *** | *** | 100 | ***
Heidelberg Meddac | 65 | 78 | 95 | *** | *** | 57 | 44 | 69 | 71 | 92 | 77
Landstuhl Regional Medcen | 66 | 75 | 85 | *** | *** | 52 | 54 | 58 | 64 | 93 | 82
NH Sigonella | 78 | 85 | 92 | *** | *** | 52 | 57 | 79 | 70 | 91 | 73
Wuerzburg Meddac | 72 | 75 | *** | *** | *** | 58 | 60 | 61 | 68 | 80 | 65
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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