Enrollees with Military PCM , West Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
ARMY | 69 | 66 | 89 | 76 | 84 | 58 | 52 | 70 | 69 | 90 | 77
WEST | 71 | 70 | 89 | 78 | 87 | 59 | 54 | 67 | 71 | 90 | 78
West Army | 68 | 66 | 89 | 77 | 88 | 60 | 53 | 71 | 70 | 90 | 74
Bassett ACH | 69 | 53 | 81 | *** | 95 | 47 | 41 | 58 | 73 | 88 | 76
Evans ACH | 76 | 76 | 88 | 84 | 92 | 66 | 66 | 70 | 86 | 92 | 77
Irwin ACH | 65 | 68 | 94 | 69 | 86 | 57 | 44 | 65 | 73 | 88 | 63
L. Wood ACH | 65 | 57 | 94 | *** | 95 | 60 | 44 | 74 | 77 | 91 | 76
Madigan AMC | 60 | 61 | 88 | 76 | *** | 60 | 49 | 74 | 58 | 91 | 79
Munson AHC | 76 | 82 | 94 | 84 | 90 | 62 | 61 | 79 | 76 | 90 | 74
R W Bliss AHC | 63 | 67 | 98 | 83 | 86 | 64 | 53 | 80 | 57 | 90 | 87
Tripler AMC | 76 | 68 | 85 | *** | *** | 60 | 55 | 60 | 71 | 90 | 82
William Beaumont AMC | 63 | 60 | 92 | *** | 72 | 55 | 52 | 72 | 66 | 88 | 64
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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