Enrollees with Military PCM , West Other How Well Doctors Communicate 2009
| Listens Carefully # | Explains so You Can Understand # | Shows Respect # | Spends Time with You #
Benchmark | 91 | 93 | 94 | 89
US MHS | 87 | 91 | 91 | 85
OTHER | 91 | 95 | 95 | 89
WEST | 87 | 91 | 91 | 86
West Other | 89 | 94 | 93 | 90
Out of Catchment West Region | 91 | 96 | 96 | 93
West Region-Other | 90 | 93 | 89 | 84
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to questions Download Page
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