Enrollees with Military PCM , North Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
NAVY | 70 | 70 | 90 | 73 | 84 | 57 | 53 | 67 | 71 | 90 | 78
NORTH | 69 | 67 | 89 | 73 | 81 | 56 | 51 | 68 | 70 | 90 | 79
North Navy | 69 | 67 | 89 | 71 | 84 | 56 | 52 | 67 | 73 | 91 | 76
NACC Newport | 78 | 79 | 84 | 75 | 82 | 60 | 59 | 63 | 73 | 94 | 76
NBHC Little Creek | 68 | 64 | 87 | 67 | 88 | 61 | 53 | 68 | 72 | 92 | 74
NBHC Navsta Sewells | 67 | 63 | 77 | 67 | 68 | 49 | 43 | 58 | 66 | 89 | 79
NBHC Oceana | 62 | 62 | 88 | 78 | 81 | 56 | 45 | 76 | 70 | 90 | 75
NH Camp Lejeune | 70 | 70 | 86 | 76 | 88 | 47 | 42 | 64 | 78 | 89 | 73
NH Cherry Point | 78 | 76 | 88 | *** | 90 | 62 | 55 | 73 | 78 | 90 | 78
NH Great Lakes | 71 | 70 | 92 | 63 | 68 | 56 | 54 | 73 | 67 | 90 | 77
NMC Portsmouth | 66 | 61 | 93 | 63 | 85 | 59 | 56 | 69 | 71 | 90 | 77
NMCL Annapolis | 73 | 66 | 94 | *** | *** | 52 | 43 | 70 | 67 | 85 | 91
NMCL Patuxent River | 74 | 63 | 85 | 84 | 83 | 58 | 54 | 66 | 70 | 97 | 77
NMCL Quantico | 60 | 77 | 88 | 71 | 69 | 58 | 57 | 69 | 72 | 88 | 78
NNMC Bethesda | 67 | 64 | 93 | 75 | 83 | 59 | 61 | 67 | 73 | 93 | 83
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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