Enrollees with Military PCM , West Army Customer Service 2009
| Getting Information | Courteous Customer Service
Benchmark | 71 | 87
US MHS | 68 | 84
ARMY | 70 | 83
WEST | 70 | 86
West Army | 69 | 86
Bassett ACH | *** | ***
Evans ACH | 77 | 92
Irwin ACH | 59 | 79
L. Wood ACH | *** | ***
Madigan AMC | 67 | 85
Munson AHC | 74 | 94
R W Bliss AHC | 73 | 94
Tripler AMC | *** | ***
William Beaumont AMC | *** | ***
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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