Active Duty , West Air Force 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
AIR FORCE | 72 | 68 | 86 | 77 | 81 | 57 | 49 | 62 | 71 | 92 | 83
WEST | 70 | 69 | 89 | 75 | 84 | 54 | 50 | 65 | 72 | 90 | 76
West Air Force | 71 | 68 | 86 | 79 | 86 | 57 | 48 | 60 | 72 | 91 | 81
10th Med Grp-USAF Academy | 72 | 67 | *** | *** | *** | 49 | 50 | *** | 79 | 76 | 99
15th Med Grp-Hickam | 58 | 63 | 81 | *** | *** | 54 | 41 | 47 | 78 | 94 | 83
21st Med Grp-Peterson | 68 | 64 | 82 | 83 | 91 | 55 | 53 | 57 | 70 | 98 | 82
30th Med Grp-Vandenberg | 76 | 69 | 82 | *** | 93 | 65 | 50 | 65 | 77 | 89 | 86
341st Med Grp-Malmstrom | 75 | 62 | 82 | *** | 95 | 58 | 47 | 60 | 79 | 87 | 87
355th Med Grp-Davis Monthan | 76 | 72 | 88 | *** | 94 | 56 | 42 | 60 | 69 | 92 | ***
366th Med Grp-Mountain Home | 75 | 68 | 96 | *** | 81 | 59 | 45 | 62 | 97 | 87 | ***
377th Med Grp-Kirtland | 74 | 62 | 71 | *** | 82 | 51 | 42 | 49 | 77 | 95 | 84
3rd Med Grp-Elmendorf | 70 | 66 | 94 | *** | *** | 56 | 58 | 65 | 67 | 88 | 65
509th Med Grp-Whiteman | 78 | 80 | 85 | *** | 92 | 61 | 46 | 69 | 68 | 85 | 86
55th Med Grp-Offutt | 70 | 65 | 90 | *** | 78 | 47 | 39 | 45 | 72 | 97 | 81
56th Med Grp-Luke | 76 | 73 | 92 | *** | 83 | 71 | 55 | 72 | 78 | 90 | 70
5th Med Grp-Minot | 70 | 67 | 86 | *** | 96 | 56 | 44 | 40 | 77 | 89 | 86
60th Med Grp-Travis | 68 | 67 | 86 | *** | 75 | 55 | 52 | 63 | 68 | 88 | 81
61st Med Squad-Los Angeles | 70 | 68 | 83 | 83 | 82 | 61 | 46 | 65 | 70 | 94 | ***
75th Med Grp-Hill | 72 | 73 | 89 | 88 | 78 | 64 | 52 | 62 | 81 | 95 | 85
90th Med Grp-F.E. Warren | 79 | 74 | 95 | *** | 90 | 56 | 46 | 58 | 75 | 88 | 84
92nd Med Grp-Fairchild | 80 | 70 | 85 | *** | *** | 64 | 53 | 67 | 71 | 93 | 85
95th Med Grp-Edwards | 77 | 74 | 88 | *** | *** | 61 | 55 | 69 | 68 | 89 | 81
99th Med Grp-O'Callaghan Hosp | 72 | 68 | 88 | *** | *** | 61 | 54 | 79 | 58 | 96 | ***
West Region-Air force | 68 | 69 | 84 | *** | 85 | 55 | 45 | 54 | 67 | 92 | 80
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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