All Users , North Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 76 | 75 | 90 | 79 | 86 | 61 | 59 | 72 | 73 | 90 | 77
NAVY | 72 | 72 | 90 | 75 | 86 | 57 | 56 | 70 | 72 | 89 | 77
NORTH | 74 | 75 | 90 | 77 | 85 | 59 | 58 | 72 | 72 | 90 | 78
North Navy | 71 | 71 | 90 | 72 | 85 | 55 | 54 | 71 | 73 | 89 | 76
NACC Newport | 80 | 81 | 85 | 74 | 84 | 60 | 60 | 65 | 73 | 94 | 75
NBHC Little Creek | 68 | 65 | 87 | 66 | 86 | 61 | 53 | 68 | 72 | 92 | 74
NBHC Navsta Sewells | 68 | 64 | 78 | 66 | 68 | 49 | 44 | 59 | 65 | 89 | 79
NBHC Oceana | 61 | 61 | 88 | 80 | 83 | 57 | 44 | 76 | 70 | 89 | 75
NH Camp Lejeune | 73 | 73 | 87 | 80 | 88 | 52 | 48 | 67 | 75 | 88 | 76
NH Cherry Point | 79 | 78 | 88 | *** | 91 | 62 | 56 | 73 | 78 | 91 | 78
NH Great Lakes | 72 | 69 | 93 | 66 | 69 | 53 | 53 | 72 | 67 | 90 | 76
NMC Portsmouth | 75 | 74 | 95 | 74 | 87 | 60 | 60 | 78 | 72 | 89 | 74
NMCL Annapolis | 76 | 66 | 93 | *** | *** | 51 | 44 | 74 | 68 | 85 | 90
NMCL Patuxent River | 74 | 64 | 86 | 83 | 83 | 57 | 55 | 66 | 70 | 97 | 76
NMCL Quantico | 60 | 78 | 89 | 69 | 71 | 57 | 58 | 71 | 72 | 87 | 80
NNMC Bethesda | 75 | 71 | 91 | 76 | 88 | 55 | 64 | 71 | 74 | 92 | 86
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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