Enrollees with Military PCM , West Other 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 71 | 69 | 89 | 76 | 84 | 59 | 53 | 68 | 71 | 90 | 79
OTHER | 78 | 82 | 92 | 79 | 83 | 57 | 60 | 72 | 69 | 90 | 80
WEST | 71 | 70 | 89 | 78 | 87 | 59 | 54 | 67 | 71 | 90 | 78
West Other | 77 | 83 | 92 | 78 | 86 | 60 | 62 | 75 | 72 | 90 | 78
Out of Catchment West Region | 78 | 84 | 94 | 80 | 85 | 59 | 65 | 79 | 73 | 88 | ***
West Region-Other | 75 | 79 | 89 | *** | 90 | 63 | 56 | 67 | 74 | 90 | 81
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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