Active Duty , South Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
NAVY | 67 | 69 | 90 | 69 | 81 | 51 | 48 | 65 | 71 | 90 | 77
SOUTH | 71 | 69 | 88 | 78 | 82 | 55 | 50 | 68 | 68 | 90 | 78
South Navy | 69 | 73 | 87 | 72 | 84 | 54 | 51 | 66 | 65 | 92 | 79
NBHC Mayport | 71 | 73 | 84 | *** | *** | 56 | 54 | 64 | 74 | 94 | 79
NH Beaufort | 72 | 72 | *** | *** | *** | 55 | 59 | *** | 69 | 95 | 89
NH Charleston | 75 | 82 | 99 | *** | *** | 49 | 53 | 62 | 56 | 77 | 79
NH Corpus Christi | 68 | 65 | 88 | *** | 92 | 58 | 47 | 66 | 64 | 94 | 83
NH Jacksonville | 72 | 75 | 83 | *** | *** | 51 | 52 | 53 | 61 | 89 | 74
NH Pensacola | 64 | 73 | 94 | 68 | 83 | 56 | 47 | 82 | 67 | 94 | 81
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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