Active Duty , North Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
ARMY | 66 | 63 | 89 | 75 | 78 | 53 | 47 | 68 | 67 | 90 | 75
NORTH | 68 | 67 | 90 | 72 | 77 | 52 | 49 | 67 | 69 | 90 | 78
North Army | 65 | 63 | 91 | 72 | 75 | 53 | 47 | 69 | 68 | 91 | 79
Blanchfield ACH | 70 | 73 | *** | *** | *** | 54 | 52 | *** | 66 | 90 | 79
Dewitt ACH | 63 | 71 | 93 | *** | *** | 64 | 50 | 77 | 78 | 90 | 64
Guthrie AHC | 62 | 53 | *** | *** | *** | 47 | 40 | *** | 77 | 90 | 79
Ireland ACH | 65 | 56 | 83 | *** | 77 | 50 | 42 | 57 | 55 | 88 | 74
Keller ACH | 61 | 77 | 97 | *** | 58 | 52 | 56 | 73 | 83 | 83 | 74
Kenner AHC | 64 | 59 | *** | *** | *** | 53 | 45 | 81 | 69 | 86 | 83
Kimbrough Amb Car Cen-Ft Meade | 74 | 73 | 94 | 84 | *** | 65 | 61 | 70 | 78 | 92 | ***
McDonald ACH | 67 | 53 | 88 | *** | *** | 53 | 42 | 71 | 57 | 87 | 89
Walter Reed AMC | 63 | 70 | 89 | 64 | 66 | 47 | 47 | 65 | 59 | 93 | 72
Womack AMC | 63 | 54 | *** | *** | *** | 50 | 41 | 66 | 67 | 93 | 80
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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