Prime Enrollees , West Navy 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 74 | 73 | 90 | 78 | 85 | 61 | 57 | 70 | 72 | 90 | 78
NAVY | 71 | 71 | 90 | 74 | 85 | 57 | 54 | 68 | 71 | 90 | 78
WEST | 74 | 73 | 90 | 79 | 88 | 61 | 57 | 70 | 72 | 90 | 78
West Navy | 71 | 71 | 91 | 76 | 86 | 57 | 55 | 67 | 71 | 90 | 80
NACC Port Hueneme | 75 | 61 | 95 | 80 | 90 | 57 | 50 | 70 | 70 | 92 | 83
NBHC NAS North Island | 62 | 66 | 90 | 64 | 81 | 55 | 51 | 68 | 68 | 91 | 82
NBHC NTC San Diego | 70 | 64 | 79 | 75 | 87 | 57 | 52 | 56 | 79 | 90 | 79
NH Bremerton | 75 | 71 | 91 | 76 | 89 | 59 | 57 | 65 | 69 | 87 | 84
NH Camp Pendleton | 79 | 81 | 90 | 83 | 87 | 61 | 60 | 66 | 73 | 90 | 81
NH LeMoore | 74 | 68 | 94 | 73 | 95 | 61 | 53 | 68 | 69 | 89 | 80
NH Oak Harbor | 73 | 72 | 86 | 67 | 87 | 55 | 51 | 64 | 71 | 93 | 87
NH Twentynine Palms | 75 | 73 | 93 | *** | 84 | 52 | 55 | 78 | 78 | 88 | 79
NMC San Diego | 74 | 74 | 93 | 77 | 85 | 62 | 59 | 78 | 73 | 90 | 78
NMCL Pearl Harbor | 73 | 82 | 93 | 76 | 96 | 63 | 58 | 68 | 69 | 92 | 77
TRICARE Outpatient-Chula Vista | 64 | 54 | 82 | *** | *** | 62 | 54 | 63 | 77 | 91 | ***
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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