Active Duty , North Air Force 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
AIR FORCE | 72 | 68 | 86 | 77 | 81 | 57 | 49 | 62 | 71 | 92 | 83
NORTH | 68 | 67 | 90 | 72 | 77 | 52 | 49 | 67 | 69 | 90 | 78
North Air Force | 70 | 65 | 87 | 73 | 73 | 55 | 46 | 61 | 71 | 92 | 84
1st Med Grp-Langley | 52 | 62 | 90 | *** | *** | 52 | 38 | 62 | 60 | 89 | 86
305th Med Grp-McGuire | 83 | 53 | 89 | *** | *** | 54 | 40 | 55 | 73 | 88 | 81
375th Med Grp-Scott | 76 | 76 | 86 | *** | 89 | 54 | 49 | 64 | 72 | 90 | 81
66th Med Grp-Hanscom | 74 | 68 | 88 | 80 | 81 | 53 | 50 | 56 | 73 | 92 | 78
74th Med Grp-Wright-Patterson | 67 | 78 | 88 | *** | *** | 56 | 54 | 57 | 75 | 93 | ***
89th Med Grp-Andrews | 59 | 60 | 88 | *** | *** | 51 | 47 | 54 | 78 | 96 | 91
North Region-Air force | 78 | 70 | 90 | *** | *** | 55 | 54 | 58 | 66 | 92 | 69
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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