Purchased Care Users , All Regions 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 82 | 86 | 92 | 83 | 88 | 66 | 69 | 77 | 76 | 91 | 78
ARMY | 83 | 85 | 93 | 79 | 85 | 60 | 68 | 78 | 82 | 89 | 79
NAVY | 82 | 83 | 93 | 84 | 88 | 59 | 68 | 80 | 78 | 89 | 76
AIR FORCE | 83 | 85 | 91 | 76 | 87 | 54 | 68 | 80 | 75 | 93 | 81
OTHER | 82 | 86 | 92 | 83 | 88 | 67 | 69 | 76 | 75 | 91 | 78
NORTH | 81 | 87 | 92 | 82 | 88 | 65 | 68 | 77 | 76 | 90 | 77
North Army | 84 | 84 | 91 | 80 | 83 | 64 | 71 | 76 | 83 | 89 | 85
North Navy | 79 | 89 | 95 | 83 | 86 | 55 | 65 | 81 | 78 | 87 | 74
North Air Force | 85 | 84 | 88 | 72 | 87 | 54 | 62 | 78 | 76 | 95 | 77
North Other | 81 | 87 | 92 | 83 | 88 | 67 | 68 | 77 | 75 | 91 | 77
SOUTH | 84 | 85 | 91 | 83 | 88 | 66 | 69 | 75 | 76 | 91 | 77
South Army | 88 | 88 | 91 | 78 | 93 | 63 | 65 | 72 | 83 | 89 | 70
South Navy | 88 | 76 | 90 | 90 | 89 | 62 | 71 | 74 | 80 | 95 | 78
South Air Force | 87 | 92 | 95 | 86 | 91 | 60 | 80 | 85 | 72 | 95 | 79
South Other | 83 | 85 | 91 | 83 | 87 | 67 | 69 | 75 | 76 | 91 | 77
WEST | 82 | 85 | 93 | 83 | 89 | 65 | 69 | 78 | 77 | 90 | 80
West Army | 82 | 86 | 95 | 78 | 83 | 56 | 70 | 88 | 82 | 89 | 81
West Navy | 82 | 75 | 94 | 85 | 91 | 60 | 71 | 84 | 81 | 89 | 69
West Air Force | 79 | 82 | 90 | 76 | 85 | 51 | 65 | 79 | 75 | 89 | 86
West Other | 82 | 86 | 93 | 84 | 90 | 67 | 69 | 77 | 76 | 90 | 80
OVERSEAS | 71 | 76 | 93 | 80 | 75 | 53 | 67 | 81 | 69 | 89 | 77
Overseas Europe | 74 | 81 | 96 | 77 | 74 | 45 | 66 | 74 | 74 | 92 | 79
Overseas Pacific | 64 | 73 | 88 | 78 | 72 | 53 | 63 | 79 | 56 | 86 | 78
Overseas Latin America | 75 | 75 | 92 | 84 | 79 | 63 | 72 | 90 | 80 | 89 | 77
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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