Active Duty , West Army 2009 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83
US MHS | 69 | 68 | 89 | 75 | 81 | 54 | 50 | 67 | 70 | 90 | 77
ARMY | 66 | 63 | 89 | 75 | 78 | 53 | 47 | 68 | 67 | 90 | 75
WEST | 70 | 69 | 89 | 75 | 84 | 54 | 50 | 65 | 72 | 90 | 76
West Army | 67 | 63 | 87 | 73 | 81 | 54 | 49 | 69 | 71 | 91 | 72
Bassett ACH | 76 | 53 | *** | *** | *** | 44 | 43 | *** | 75 | 88 | 77
Evans ACH | 84 | 75 | 91 | *** | *** | 63 | 55 | 69 | 78 | 93 | 75
Irwin ACH | 64 | 66 | *** | *** | *** | 49 | 37 | 75 | 72 | 90 | 57
L. Wood ACH | 69 | 60 | *** | *** | *** | 65 | 46 | *** | 80 | 92 | 74
Madigan AMC | 55 | 62 | 83 | *** | *** | 56 | 48 | 65 | 62 | 94 | 80
Munson AHC | 73 | 74 | 92 | 78 | 81 | 55 | 53 | 79 | 78 | 91 | 73
R W Bliss AHC | 59 | 63 | 100 | *** | *** | 62 | 47 | 80 | 52 | 80 | 84
Tripler AMC | 69 | 63 | 83 | *** | *** | 48 | 53 | 50 | 76 | 89 | 78
William Beaumont AMC | 59 | 54 | *** | *** | *** | 47 | 40 | *** | 59 | 88 | 56
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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