Enrollees with Military PCM , West Navy Customer Service 2010
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 71 | 86
NAVY | 69 | 84
WEST | 71 | 87
West Navy | 68 | 84
NACC Port Hueneme | 76 | 86
NBHC NAS North Island | 61 | 80
NBHC NTC San Diego | 62 | 85
NH Bremerton | 74 | 86
NH Camp Pendleton | 67 | 82
NH LeMoore | 77 | 81
NH Oak Harbor | 67 | 89
NH Twentynine Palms | 57 | 73
NMC San Diego | 64 | 86
NMCL Pearl Harbor | 89 | 86
TRICARE Outpatient-Chula Vista | 54 | 89
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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