All Users , West Army 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 78 | 78 | 91 | 82 | 87 | 64 | 62 | 72 | 73 | 90 | 78
ARMY | 74 | 74 | 90 | 81 | 86 | 62 | 57 | 70 | 72 | 90 | 77
WEST | 77 | 76 | 90 | 82 | 90 | 64 | 61 | 71 | 73 | 89 | 78
West Army | 75 | 73 | 90 | 82 | 89 | 64 | 58 | 70 | 72 | 89 | 76
Bassett ACH | 67 | 70 | 91 | 70 | 89 | 57 | 50 | 68 | 70 | 88 | 72
Evans ACH | 77 | 81 | 94 | 86 | 85 | 67 | 71 | 73 | 68 | 90 | 77
Irwin ACH | 76 | 71 | 85 | 90 | 98 | 68 | 52 | 69 | 71 | 91 | 72
L. Wood ACH | 73 | 62 | 90 | 84 | 95 | 66 | 57 | 69 | 73 | 87 | 72
Madigan AMC | 73 | 72 | 91 | 79 | 90 | 63 | 55 | 65 | 79 | 90 | 79
Munson AHC | 77 | 82 | 93 | 86 | 92 | 67 | 64 | 76 | 74 | 92 | 78
R W Bliss AHC | 75 | 77 | 84 | 82 | 90 | 63 | 53 | 64 | 57 | 93 | 82
Tripler AMC | 78 | 74 | 90 | 82 | 92 | 68 | 61 | 77 | 76 | 91 | 76
Weed ACH | 75 | 82 | 89 | 93 | 97 | 69 | 60 | 66 | 76 | 92 | 85
William Beaumont AMC | 68 | 63 | 95 | 77 | 86 | 59 | 54 | 83 | 64 | 85 | 71
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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