Standard/Extra Users , All Regions 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 86 | 87 | 94 | 85 | 89 | 66 | 74 | 78 | 78 | 90 | 77
ARMY | 85 | 88 | 92 | 85 | 86 | 60 | 73 | 74 | 74 | 90 | 75
NAVY | 84 | 84 | 95 | 86 | 89 | 66 | 67 | 76 | 75 | 92 | 77
AIR FORCE | 86 | 90 | 94 | 82 | 84 | 60 | 73 | 77 | 82 | 90 | 74
OTHER | 86 | 86 | 94 | 85 | 90 | 67 | 74 | 80 | 78 | 89 | 78
NORTH | 85 | 89 | 94 | 83 | 88 | 65 | 76 | 79 | 78 | 90 | 80
North Army | 88 | 93 | 91 | 90 | 87 | 61 | 80 | 78 | 74 | 92 | 79
North Navy | 85 | 86 | 96 | 82 | 88 | 61 | 61 | 74 | 72 | 91 | 85
North Air Force | 81 | 92 | 96 | 77 | 75 | 58 | 80 | 82 | 76 | 89 | 80
North Other | 85 | 88 | 94 | 83 | 91 | 68 | 79 | 80 | 81 | 89 | 78
SOUTH | 87 | 85 | 95 | 84 | 89 | 66 | 71 | 80 | 78 | 91 | 74
South Army | 86 | 88 | 91 | 77 | 87 | 65 | 67 | 68 | 74 | 91 | 67
South Navy | 87 | 85 | 93 | 88 | 95 | 74 | 80 | 81 | 77 | 93 | 69
South Air Force | 87 | 90 | 95 | 82 | 84 | 67 | 69 | 80 | 83 | 96 | 75
South Other | 87 | 84 | 95 | 85 | 89 | 65 | 71 | 81 | 78 | 90 | 76
WEST | 86 | 86 | 94 | 88 | 90 | 67 | 73 | 76 | 78 | 88 | 78
West Army | 84 | 84 | 95 | 87 | 85 | 58 | 74 | 75 | 75 | 86 | 77
West Navy | 85 | 81 | 95 | 94 | 89 | 71 | 74 | 79 | 81 | 92 | 66
West Air Force | 91 | 90 | 92 | 87 | 93 | 57 | 70 | 72 | 87 | 87 | 82
West Other | 85 | 87 | 94 | 88 | 91 | 70 | 73 | 77 | 76 | 87 | 79
OVERSEAS | 71 | 74 | 92 | 77 | 76 | 50 | 56 | 76 | 65 | 88 | 78
Overseas Europe | 74 | 84 | 91 | 72 | 74 | 47 | 58 | 67 | 50 | 92 | 74
Overseas Pacific | 62 | 61 | 92 | 78 | 76 | 47 | 44 | 73 | 72 | 93 | 81
Overseas Latin America | 77 | 79 | 93 | 81 | 77 | 59 | 70 | 86 | 75 | 79 | 75
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users