All Users , All Regions 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 78 | 78 | 91 | 82 | 87 | 64 | 62 | 72 | 73 | 90 | 78
ARMY | 74 | 74 | 90 | 81 | 86 | 62 | 57 | 70 | 72 | 90 | 77
NAVY | 72 | 73 | 90 | 78 | 86 | 59 | 55 | 70 | 70 | 90 | 78
AIR FORCE | 78 | 74 | 88 | 80 | 86 | 63 | 57 | 67 | 76 | 91 | 81
OTHER | 82 | 84 | 92 | 83 | 88 | 67 | 69 | 76 | 75 | 91 | 76
NORTH | 76 | 78 | 91 | 80 | 85 | 62 | 61 | 73 | 73 | 91 | 78
North Army | 72 | 73 | 89 | 82 | 84 | 61 | 57 | 70 | 70 | 91 | 79
North Navy | 70 | 73 | 91 | 75 | 84 | 57 | 54 | 71 | 68 | 90 | 77
North Air Force | 76 | 74 | 90 | 79 | 79 | 60 | 60 | 70 | 73 | 92 | 82
North Other | 81 | 85 | 93 | 81 | 88 | 66 | 69 | 75 | 77 | 91 | 78
SOUTH | 80 | 79 | 91 | 82 | 86 | 65 | 63 | 73 | 74 | 90 | 77
South Army | 77 | 76 | 90 | 77 | 85 | 63 | 58 | 71 | 74 | 89 | 77
South Navy | 78 | 77 | 90 | 84 | 86 | 63 | 59 | 71 | 74 | 91 | 80
South Air Force | 80 | 75 | 88 | 81 | 86 | 64 | 59 | 67 | 77 | 91 | 81
South Other | 83 | 83 | 92 | 84 | 87 | 67 | 68 | 77 | 73 | 91 | 75
WEST | 77 | 76 | 90 | 82 | 90 | 64 | 61 | 71 | 73 | 89 | 78
West Army | 75 | 73 | 90 | 82 | 89 | 64 | 58 | 70 | 72 | 89 | 76
West Navy | 70 | 71 | 89 | 78 | 90 | 59 | 55 | 69 | 70 | 89 | 79
West Air Force | 78 | 75 | 87 | 81 | 91 | 63 | 56 | 65 | 76 | 90 | 82
West Other | 82 | 84 | 93 | 85 | 90 | 69 | 70 | 77 | 74 | 90 | 76
OVERSEAS | 73 | 75 | 89 | 79 | 82 | 60 | 54 | 69 | 72 | 89 | 79
Overseas Europe | 74 | 78 | 89 | 81 | 84 | 62 | 54 | 69 | 71 | 90 | 78
Overseas Pacific | 69 | 71 | 90 | 73 | 79 | 56 | 52 | 67 | 73 | 89 | 81
Overseas Latin America | 81 | 79 | 90 | 86 | 78 | 65 | 69 | 77 | 72 | 83 | 86
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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