Enrollees with Military PCM , North Navy Customer Service 2010
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 71 | 86
NAVY | 69 | 84
NORTH | 69 | 85
North Navy | 67 | 82
NACC Newport | 64 | 89
NBHC Little Creek | 75 | 82
NBHC Navsta Sewells | 73 | 86
NBHC Oceana | 62 | 84
NH Camp Lejeune | 53 | 83
NH Cherry Point | 86 | 94
NH Great Lakes | 67 | 81
NMC Portsmouth | 77 | 79
NMCL Annapolis | 80 | 79
NMCL Patuxent River | 71 | 83
NMCL Quantico | 55 | 68
NNMC Bethesda | 61 | 90
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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