Enrollees with Military PCM , West Army 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 73 | 72 | 89 | 78 | 85 | 61 | 54 | 68 | 71 | 90 | 79
ARMY | 72 | 72 | 89 | 79 | 85 | 62 | 54 | 69 | 71 | 90 | 77
WEST | 73 | 72 | 88 | 79 | 89 | 62 | 54 | 66 | 71 | 90 | 79
West Army | 73 | 71 | 89 | 80 | 90 | 64 | 55 | 68 | 71 | 90 | 76
Bassett ACH | 67 | 69 | 91 | 69 | 89 | 58 | 49 | 67 | 70 | 88 | 72
Evans ACH | 76 | 77 | 94 | *** | 82 | 66 | 67 | 74 | 66 | 91 | 77
Irwin ACH | 72 | 72 | 83 | 86 | 95 | 67 | 48 | 61 | 71 | 91 | 73
L. Wood ACH | 70 | 61 | 87 | 78 | 93 | 62 | 51 | 65 | 72 | 88 | 73
Madigan AMC | 73 | 69 | 88 | 80 | *** | 63 | 50 | 59 | 78 | 89 | 76
Munson AHC | 76 | 82 | 92 | 85 | 91 | 68 | 61 | 75 | 73 | 93 | 78
R W Bliss AHC | 74 | 77 | 82 | 80 | 94 | 61 | 51 | 63 | 56 | 93 | 82
Tripler AMC | 75 | 72 | 88 | *** | *** | 68 | 55 | 74 | 72 | 91 | 76
Weed ACH | 72 | 77 | 89 | 87 | 96 | 65 | 51 | 64 | 76 | 90 | 83
William Beaumont AMC | 68 | 62 | 94 | 75 | 85 | 58 | 51 | 82 | 64 | 85 | 72
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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