Retirees and Dependents , All Regions 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 83 | 85 | 93 | 85 | 90 | 70 | 73 | 78 | 76 | 89 | 77
ARMY | 79 | 83 | 91 | 86 | 88 | 70 | 72 | 77 | 75 | 88 | 75
NAVY | 80 | 81 | 92 | 86 | 89 | 69 | 68 | 76 | 76 | 90 | 81
AIR FORCE | 83 | 82 | 91 | 84 | 88 | 67 | 69 | 72 | 79 | 89 | 78
OTHER | 84 | 87 | 93 | 86 | 91 | 71 | 74 | 79 | 76 | 90 | 77
NORTH | 82 | 87 | 94 | 84 | 90 | 70 | 74 | 78 | 78 | 90 | 79
North Army | 80 | 85 | 90 | 89 | 88 | 71 | 72 | 81 | 72 | 91 | 78
North Navy | 81 | 84 | 95 | 83 | 88 | 66 | 65 | 75 | 75 | 90 | 83
North Air Force | 81 | 84 | 93 | 81 | 80 | 62 | 75 | 76 | 80 | 91 | 81
North Other | 84 | 89 | 94 | 84 | 92 | 72 | 77 | 79 | 80 | 89 | 77
SOUTH | 84 | 84 | 92 | 86 | 90 | 72 | 72 | 78 | 76 | 89 | 76
South Army | 81 | 81 | 91 | 80 | 89 | 71 | 71 | 76 | 76 | 86 | 76
South Navy | 85 | 79 | 89 | 91 | 92 | 76 | 74 | 77 | 79 | 90 | 80
South Air Force | 84 | 81 | 92 | 85 | 90 | 71 | 69 | 74 | 80 | 89 | 76
South Other | 85 | 87 | 93 | 87 | 90 | 71 | 73 | 80 | 74 | 90 | 76
WEST | 82 | 83 | 92 | 86 | 91 | 69 | 72 | 75 | 76 | 89 | 78
West Army | 78 | 83 | 93 | 90 | 89 | 69 | 74 | 73 | 80 | 87 | 72
West Navy | 77 | 79 | 91 | 85 | 91 | 68 | 69 | 77 | 75 | 89 | 79
West Air Force | 82 | 81 | 90 | 84 | 90 | 68 | 67 | 69 | 78 | 88 | 79
West Other | 84 | 85 | 93 | 86 | 92 | 71 | 74 | 78 | 74 | 89 | 79
OVERSEAS | 75 | 77 | 94 | 78 | 73 | 51 | 61 | 79 | 72 | 87 | 76
Overseas Europe | 78 | 83 | 92 | 77 | 70 | 52 | 62 | 74 | 69 | 87 | 78
Overseas Pacific | 70 | 71 | 93 | 77 | 75 | 50 | 55 | 79 | 75 | 88 | 77
Overseas Latin America | 77 | 73 | 96 | 83 | 78 | 54 | 69 | 89 | 75 | 80 | 73
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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