Prime Enrollees , West Army 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 76 | 76 | 90 | 81 | 86 | 64 | 59 | 71 | 72 | 91 | 78
ARMY | 73 | 72 | 89 | 80 | 86 | 63 | 56 | 70 | 71 | 90 | 77
WEST | 75 | 75 | 90 | 81 | 90 | 64 | 58 | 70 | 72 | 90 | 79
West Army | 73 | 71 | 90 | 81 | 90 | 65 | 56 | 69 | 71 | 90 | 76
Bassett ACH | 67 | 70 | 91 | 69 | 90 | 58 | 50 | 67 | 70 | 87 | 72
Evans ACH | 75 | 79 | 94 | *** | 84 | 66 | 67 | 75 | 65 | 92 | 76
Irwin ACH | 73 | 73 | 84 | 87 | 96 | 67 | 49 | 62 | 70 | 91 | 73
L. Wood ACH | 73 | 62 | 91 | 84 | 95 | 67 | 56 | 69 | 71 | 88 | 74
Madigan AMC | 72 | 70 | 90 | 77 | 90 | 63 | 53 | 61 | 77 | 89 | 78
Munson AHC | 76 | 84 | 93 | 85 | 91 | 70 | 63 | 76 | 74 | 92 | 78
R W Bliss AHC | 74 | 77 | 85 | 81 | 93 | 62 | 52 | 64 | 55 | 93 | 82
Tripler AMC | 76 | 73 | 89 | 82 | 92 | 69 | 58 | 74 | 74 | 92 | 76
Weed ACH | 75 | 82 | 89 | 92 | 97 | 70 | 60 | 64 | 78 | 91 | 85
William Beaumont AMC | 68 | 61 | 94 | 78 | 86 | 59 | 53 | 81 | 64 | 86 | 73
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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