All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2008 | 2009 | 2010 | Trend
Benchmark | 84 | 85 | 85 | 0
US MHS | 85 | 86 | 86 | 2
NAVY | 83 | 86 | 84 | 1
NORTH | 84 | 84 | 85 | 1
North Navy | 80 | 84 | 82 | 2
NACC Newport | 85 | 80 | 79 | -6
NBHC Little Creek | 87 | 88 | 93 | 6
NBHC Navsta Sewells | 76 | 67 | 88 | 12
NBHC Oceana | 83 | 85 | 91 | 7
NH Camp Lejeune | 76 | 88 | 82 | 6
NH Cherry Point | 73 | 92 | 94 | 21
NH Great Lakes | 87 | 73 | 85 | -2
NMC Portsmouth | 84 | 84 | 84 | 0
NMCL Annapolis | *** | *** | 93 | ***
NMCL Patuxent River | 79 | 83 | 95 | 16
NMCL Quantico | 83 | 68 | 73 | -10
NNMC Bethesda | 82 | 89 | 86 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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