Enrollees with Military PCM , West Army Customer Service 2010
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 71 | 86
ARMY | 71 | 87
WEST | 71 | 87
West Army | 71 | 89
Bassett ACH | 60 | 78
Evans ACH | *** | ***
Irwin ACH | 79 | 94
L. Wood ACH | 77 | 79
Madigan AMC | 64 | 96
Munson AHC | 79 | 91
R W Bliss AHC | 78 | 83
Tripler AMC | 76 | ***
Weed ACH | 78 | 97
William Beaumont AMC | 63 | 88
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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