Enrollees with Military PCM , North Air Force Customer Service Courteous Customer Service
| 2008 * | 2009 | 2010 | Trend
Benchmark | *** | 89 | 90 | ***
US MHS | *** | 86 | 86 | ***
AIR FORCE | *** | 88 | 87 | ***
NORTH | *** | 84 | 85 | ***
North Air Force | *** | 86 | 86 | ***
1st Med Grp-Langley | *** | 70 | 84 | ***
305th Med Grp-McGuire | *** | *** | 97 | ***
375th Med Grp-Scott | *** | 93 | 83 | ***
66th Med Grp-Hanscom | *** | 88 | 85 | ***
74th Med Grp-Wright-Patterson | *** | 98 | 92 | ***
89th Med Grp-Andrews | *** | 80 | 78 | ***
North Region-Air force | *** | *** | 79 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable * Indicates scores not available for that year *** Indicates suppressed due to small sample size Download Page
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