Enrollees with Military PCM , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2008 | 2009 | 2010 | Trend
Benchmark | 84 | 85 | 85 | 0
US MHS | 84 | 84 | 85 | 1
NAVY | 84 | 85 | 83 | -1
WEST | 88 | 87 | 88 | 0
West Navy | 90 | 86 | 88 | -2
NACC Port Hueneme | 82 | 89 | 91 | 10
NBHC NAS North Island | 80 | 78 | 83 | 3
NBHC NTC San Diego | 84 | 88 | 88 | 4
NH Bremerton | 88 | 92 | 89 | 1
NH Camp Pendleton | *** | 83 | 87 | ***
NH LeMoore | 91 | 92 | 92 | 1
NH Oak Harbor | 92 | 87 | 89 | -3
NH Twentynine Palms | 98 | *** | 81 | -16
NMC San Diego | *** | 87 | *** | ***
NMCL Pearl Harbor | 81 | 100 | 81 | 0
TRICARE Outpatient-Chula Vista | 74 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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