Enrollees with Military PCM , West Navy 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 73 | 72 | 89 | 78 | 85 | 61 | 54 | 68 | 71 | 90 | 79
NAVY | 69 | 71 | 89 | 76 | 84 | 58 | 52 | 67 | 69 | 90 | 78
WEST | 73 | 72 | 88 | 79 | 89 | 62 | 54 | 66 | 71 | 90 | 79
West Navy | 67 | 69 | 87 | 76 | 89 | 58 | 51 | 65 | 68 | 89 | 80
NACC Port Hueneme | 74 | 69 | 89 | 81 | 92 | 64 | 48 | 68 | 68 | 91 | 79
NBHC NAS North Island | 67 | 66 | 85 | 70 | 82 | 54 | 52 | 58 | 67 | 89 | 78
NBHC NTC San Diego | 65 | 66 | 81 | 73 | 88 | 60 | 54 | 62 | 68 | 91 | 83
NH Bremerton | 69 | 75 | 88 | 80 | 88 | 61 | 58 | 68 | 67 | 89 | 81
NH Camp Pendleton | 65 | 62 | 85 | 74 | 89 | 51 | 45 | 81 | 56 | 88 | 84
NH LeMoore | 77 | 72 | 91 | 79 | 93 | 61 | 51 | 66 | 83 | 88 | 78
NH Oak Harbor | 75 | 75 | 87 | 78 | 91 | 61 | 53 | 66 | 64 | 91 | 79
NH Twentynine Palms | 64 | 74 | 87 | 65 | 82 | 55 | 44 | 56 | 61 | 89 | 79
NMC San Diego | 69 | 73 | 88 | 75 | *** | 60 | 55 | 61 | 79 | 90 | 81
NMCL Pearl Harbor | 66 | 69 | 86 | 88 | 87 | 67 | 57 | 67 | 71 | 92 | 79
TRICARE Outpatient-Chula Vista | 65 | 63 | 83 | 71 | *** | 64 | 49 | 59 | 68 | 88 | 66
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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