Prime Enrollees , West Navy 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 76 | 76 | 90 | 81 | 86 | 64 | 59 | 71 | 72 | 91 | 78
NAVY | 70 | 72 | 89 | 76 | 85 | 58 | 53 | 69 | 69 | 90 | 79
WEST | 75 | 75 | 90 | 81 | 90 | 64 | 58 | 70 | 72 | 90 | 79
West Navy | 68 | 70 | 87 | 77 | 90 | 58 | 52 | 67 | 69 | 89 | 80
NACC Port Hueneme | 75 | 70 | 89 | 82 | 93 | 65 | 49 | 68 | 68 | 91 | 79
NBHC NAS North Island | 67 | 67 | 86 | 70 | 83 | 55 | 53 | 59 | 67 | 89 | 79
NBHC NTC San Diego | 65 | 66 | 81 | 74 | 88 | 60 | 54 | 61 | 68 | 91 | 83
NH Bremerton | 70 | 78 | 87 | 80 | 90 | 64 | 61 | 70 | 70 | 90 | 80
NH Camp Pendleton | 68 | 68 | 85 | 75 | 87 | 57 | 54 | 75 | 63 | 88 | 83
NH LeMoore | 82 | 77 | 92 | 86 | 95 | 65 | 58 | 71 | 72 | 88 | 71
NH Oak Harbor | 76 | 76 | 87 | 79 | 91 | 63 | 55 | 69 | 67 | 91 | 80
NH Twentynine Palms | 66 | 75 | 89 | 67 | 83 | 57 | 47 | 59 | 62 | 90 | 80
NMC San Diego | 72 | 76 | 91 | 83 | 89 | 64 | 59 | 66 | 79 | 90 | 80
NMCL Pearl Harbor | 66 | 70 | 86 | 90 | 88 | 67 | 58 | 68 | 72 | 92 | 80
TRICARE Outpatient-Chula Vista | 66 | 65 | 85 | 72 | *** | 66 | 52 | 62 | 68 | 88 | 68
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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