Active Duty , West Army 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 71 | 70 | 90 | 77 | 83 | 55 | 51 | 68 | 69 | 91 | 78
ARMY | 69 | 67 | 88 | 76 | 84 | 56 | 49 | 66 | 69 | 91 | 77
WEST | 71 | 70 | 89 | 77 | 88 | 57 | 50 | 68 | 70 | 89 | 78
West Army | 70 | 66 | 87 | 73 | 88 | 58 | 48 | 64 | 68 | 89 | 75
Bassett ACH | 60 | 68 | *** | *** | *** | 52 | 42 | 70 | 62 | 87 | 71
Evans ACH | 75 | 70 | *** | *** | *** | 54 | 61 | *** | *** | 85 | 80
Irwin ACH | 73 | 63 | *** | *** | *** | 61 | 44 | *** | 69 | 89 | 71
L. Wood ACH | 75 | 63 | 88 | *** | *** | 57 | 51 | 70 | 69 | 88 | 68
Madigan AMC | 64 | 59 | *** | *** | *** | 59 | 41 | *** | 76 | 89 | 79
Munson AHC | 67 | 70 | 94 | *** | *** | 59 | 56 | 74 | 59 | 92 | 75
R W Bliss AHC | 70 | 74 | 82 | *** | *** | 55 | 46 | 62 | 51 | 93 | 86
Tripler AMC | 79 | 74 | *** | *** | *** | 63 | 53 | 78 | 78 | 90 | 72
Weed ACH | 67 | 72 | *** | *** | *** | 59 | 41 | 60 | 77 | 94 | 85
William Beaumont AMC | 66 | 53 | *** | *** | *** | 46 | 40 | *** | 62 | 84 | 70
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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