Enrollees with Military PCM , North Army 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 73 | 72 | 89 | 78 | 85 | 61 | 54 | 68 | 71 | 90 | 79
ARMY | 72 | 72 | 89 | 79 | 85 | 62 | 54 | 69 | 71 | 90 | 77
NORTH | 70 | 71 | 89 | 77 | 82 | 59 | 53 | 68 | 69 | 91 | 78
North Army | 69 | 70 | 88 | 80 | 82 | 61 | 53 | 67 | 69 | 91 | 79
Blanchfield ACH | 76 | 72 | 84 | *** | *** | 65 | 47 | 65 | 60 | 92 | 76
Dewitt ACH | 68 | 74 | 88 | 83 | 84 | 67 | 61 | 71 | 76 | 93 | 81
Guthrie AHC | 68 | 79 | 88 | *** | 76 | 68 | 64 | 70 | 64 | 88 | 76
Ireland ACH | 65 | 73 | 90 | 76 | 85 | 55 | 51 | 74 | 64 | 91 | 75
Keller ACH | 77 | 84 | 90 | 71 | 84 | 51 | 59 | 71 | 71 | 87 | 82
Kenner AHC | 69 | 63 | 81 | 80 | 89 | 53 | 41 | 56 | 66 | 93 | 85
Kimbrough Amb Car Cen-Ft Meade | 74 | 76 | 87 | 86 | 80 | 65 | 56 | 64 | 68 | 91 | 83
McDonald ACH | 67 | 74 | 86 | 77 | 81 | 56 | 44 | 61 | 66 | 91 | 84
Walter Reed AMC | 68 | 69 | 94 | 79 | 89 | 59 | 54 | 68 | 74 | 93 | 83
Womack AMC | 63 | 56 | 91 | 76 | 67 | 57 | 48 | 65 | 71 | 90 | 79
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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