Active Duty , All Regions 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 71 | 70 | 90 | 77 | 83 | 55 | 51 | 68 | 69 | 91 | 78
ARMY | 69 | 67 | 88 | 76 | 84 | 56 | 49 | 66 | 69 | 91 | 77
NAVY | 66 | 69 | 91 | 74 | 82 | 52 | 48 | 65 | 65 | 89 | 77
AIR FORCE | 74 | 71 | 87 | 79 | 82 | 58 | 50 | 64 | 74 | 92 | 83
OTHER | 78 | 80 | 92 | 78 | 83 | 57 | 60 | 74 | 70 | 90 | 76
NORTH | 68 | 69 | 90 | 76 | 79 | 53 | 49 | 67 | 66 | 91 | 78
North Army | 66 | 65 | 88 | 81 | 81 | 55 | 47 | 65 | 66 | 93 | 79
North Navy | 62 | 68 | 92 | 72 | 77 | 50 | 46 | 67 | 60 | 88 | 75
North Air Force | 72 | 67 | 86 | 79 | 77 | 58 | 51 | 67 | 74 | 93 | 82
North Other | 78 | 78 | 91 | 73 | 80 | 52 | 56 | 70 | 69 | 90 | 77
SOUTH | 74 | 72 | 89 | 78 | 81 | 57 | 53 | 68 | 72 | 92 | 79
South Army | 71 | 70 | 89 | 75 | 83 | 56 | 52 | 67 | 72 | 90 | 76
South Navy | 72 | 73 | 90 | 78 | 78 | 54 | 51 | 67 | 70 | 93 | 79
South Air Force | 77 | 71 | 87 | 80 | 81 | 59 | 51 | 64 | 74 | 94 | 85
South Other | 75 | 79 | 91 | 81 | 81 | 59 | 62 | 74 | 70 | 91 | 77
WEST | 71 | 70 | 89 | 77 | 88 | 57 | 50 | 68 | 70 | 89 | 78
West Army | 70 | 66 | 87 | 73 | 88 | 58 | 48 | 64 | 68 | 89 | 75
West Navy | 65 | 66 | 90 | 75 | 90 | 53 | 47 | 64 | 66 | 88 | 79
West Air Force | 75 | 72 | 87 | 79 | 87 | 58 | 49 | 65 | 74 | 91 | 83
West Other | 81 | 84 | 96 | 82 | 86 | 60 | 63 | 81 | 73 | 87 | 75
OVERSEAS | 69 | 73 | 87 | 75 | 81 | 56 | 50 | 65 | 71 | 90 | 80
Overseas Europe | 69 | 75 | 87 | 78 | 83 | 59 | 49 | 67 | 71 | 90 | 79
Overseas Pacific | 67 | 70 | 87 | 68 | 74 | 53 | 49 | 62 | 72 | 91 | 80
Overseas Latin America | 85 | 83 | *** | *** | *** | 68 | 65 | *** | *** | 86 | 91
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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