Enrollees with Military PCM , West Air Force 2010 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors#
Benchmark | 84 | 85 | 93 | 82 | 86 | 58 | 71 | 79 | 78 | 91 | 83
US MHS | 73 | 72 | 89 | 78 | 85 | 61 | 54 | 68 | 71 | 90 | 79
AIR FORCE | 77 | 72 | 87 | 79 | 86 | 62 | 54 | 64 | 75 | 91 | 82
WEST | 73 | 72 | 88 | 79 | 89 | 62 | 54 | 66 | 71 | 90 | 79
West Air Force | 77 | 73 | 86 | 79 | 89 | 63 | 53 | 63 | 74 | 90 | 82
10th Med Grp-USAF Academy | 75 | 76 | 89 | 86 | 84 | 59 | 63 | 69 | 78 | 91 | 90
15th Med Grp-Hickam | 81 | 79 | 88 | *** | *** | 64 | 43 | 56 | 62 | 91 | 84
21st Med Grp-Peterson | 70 | 60 | 80 | 78 | 91 | 58 | 46 | 64 | 75 | 92 | 87
22nd Med Grp-McConnell | 83 | 74 | 88 | *** | 86 | 66 | 48 | 71 | 74 | 97 | 88
28th Med Grp-Ellsworth | 71 | 67 | 86 | *** | 90 | 52 | 47 | 74 | 67 | 84 | 80
30th Med Grp-Vandenberg | 81 | 74 | 90 | 89 | 92 | 64 | 56 | 61 | 74 | 91 | 81
341st Med Grp-Malmstrom | 82 | 74 | 90 | 77 | 92 | 70 | 58 | 62 | 79 | 88 | 81
355th Med Grp-Davis Monthan | 75 | 74 | 89 | 84 | 90 | 61 | 53 | 61 | 71 | 89 | 81
366th Med Grp-Mountain Home | 77 | 73 | 90 | 77 | 94 | 59 | 47 | 66 | 67 | 92 | 76
377th Med Grp-Kirtland | 66 | 56 | 81 | 70 | 89 | 55 | 47 | 46 | 70 | 89 | 85
3rd Med Grp-Elmendorf | 69 | 72 | 84 | 75 | 88 | 62 | 51 | 65 | 70 | 90 | 75
509th Med Grp-Whiteman | 85 | 74 | 94 | 76 | 92 | 66 | 56 | 78 | 83 | 93 | 80
55th Med Grp-Offutt | 83 | 77 | 87 | 76 | 88 | 60 | 47 | 59 | 79 | 91 | 82
56th Med Grp-Luke | 83 | 83 | 88 | 81 | 96 | 73 | 63 | 62 | 75 | 89 | 81
5th Med Grp-Minot | 78 | 74 | 87 | 81 | 93 | 63 | 55 | 67 | 74 | 90 | 79
60th Med Grp-Travis | 74 | 72 | 85 | 83 | *** | 69 | 57 | 66 | 82 | 93 | 86
61st Med Squad-Los Angeles | 75 | 75 | 82 | 80 | 87 | 59 | 57 | 48 | 66 | 91 | 88
75th Med Grp-Hill | 83 | 86 | 92 | 87 | 85 | 73 | 63 | 67 | 80 | 89 | 77
90th Med Grp-F.E. Warren | 80 | 76 | 87 | 78 | 87 | 59 | 51 | 63 | 79 | 89 | 88
92nd Med Grp-Fairchild | 83 | 81 | 92 | 83 | 93 | 66 | 65 | 66 | 79 | 89 | 82
95th Med Grp-Edwards | 83 | 74 | 92 | 85 | 95 | 67 | 59 | 73 | 66 | 88 | 81
99th Med Grp-O'Callaghan Hosp | 75 | 66 | 84 | 81 | 89 | 68 | 49 | 55 | 71 | 92 | 83
West Region-Air force | 75 | 74 | 79 | 78 | 92 | 60 | 51 | 57 | 74 | 89 | 78
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users