Enrollees with Military PCM , Overseas Europe Claims Processing Claims Handled in a Reasonable Time
| 2008 | 2009 | 2010 | Trend
Benchmark | 84 | 85 | 85 | 0
US MHS | 84 | 84 | 85 | 1
OVERSEAS | 81 | 79 | 80 | -1
Overseas Europe | 84 | 82 | 80 | -4
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 91 | 79 | 79 | -12
52nd Med Grp-Spangdahlem | 82 | 87 | 81 | -1
86th Med Grp-Ramstein | 95 | *** | 79 | -17
Heidelberg Meddac | 80 | 78 | 68 | -12
Landstuhl Regional Medcen | 88 | 77 | 78 | -10
NH Sigonella | *** | *** | *** | ***
Wuerzburg Meddac | 78 | 89 | 86 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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