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Prime Enrollees , All Regions
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Trends
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
ARMY 73 72 89 80 86 63 56 70 71 90 77
NAVY 70 72 89 76 85 58 53 69 69 90 79
AIR FORCE 77 73 87 80 86 63 56 65 75 91 82
OTHER 81 84 92 83 87 68 67 75 74 91 77
NORTH 74 75 91 79 84 62 58 71 72 91 78
North Army 70 70 88 81 83 61 54 68 69 91 79
North Navy 68 71 90 74 82 57 53 70 68 90 75
North Air Force 76 71 89 79 80 60 56 67 73 93 85
North Other 80 84 92 81 86 66 66 73 76 91 79
SOUTH 79 78 90 82 85 65 61 72 74 91 78
South Army 76 75 90 77 84 63 58 71 74 89 78
South Navy 77 75 90 83 82 62 57 70 73 91 80
South Air Force 79 73 87 82 86 63 57 66 76 91 82
South Other 82 83 90 84 86 68 67 75 72 92 76
WEST 75 75 90 81 90 64 58 70 72 90 79
West Army 73 71 90 81 90 65 56 69 71 90 76
West Navy 68 70 87 77 90 58 52 67 69 89 80
West Air Force 77 73 87 80 90 64 55 64 75 90 82
West Other 81 84 93 85 90 69 69 77 73 91 77
OVERSEAS 73 75 89 80 84 61 54 69 73 90 79
Overseas Europe 74 78 89 82 86 63 54 69 72 90 78
Overseas Pacific 70 71 90 74 81 57 53 67 73 89 81
Overseas Latin America 84 82 88 89 79 68 69 73 69 86 88
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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