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Prime Enrollees , All Regions Customer Service Getting Information |
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| 2008 * | 2009 | 2010 | Trend | |
| Benchmark | *** | 74 | 74 | *** |
| US MHS | *** | 73 | 74 | *** |
| ARMY | *** | 73 | 72 | *** |
| NAVY | *** | 67 | 69 | *** |
| AIR FORCE | *** | 74 | 73 | *** |
| OTHER | *** | 74 | 76 | *** |
| NORTH | *** | 70 | 72 | *** |
| North Army | *** | 69 | 72 | *** |
| North Navy | *** | 63 | 67 | *** |
| North Air Force | *** | 72 | 72 | *** |
| North Other | *** | 74 | 75 | *** |
| SOUTH | *** | 75 | 75 | *** |
| South Army | *** | 81 | 71 | *** |
| South Navy | *** | 69 | 77 | *** |
| South Air Force | *** | 73 | 75 | *** |
| South Other | *** | 74 | 77 | *** |
| WEST | *** | 74 | 74 | *** |
| West Army | *** | 72 | 73 | *** |
| West Navy | *** | 70 | 69 | *** |
| West Air Force | *** | 77 | 73 | *** |
| West Other | *** | 75 | 78 | *** |
| OVERSEAS | *** | 73 | 72 | *** |
| Overseas Europe | *** | 75 | 74 | *** |
| Overseas Pacific | *** | 70 | 66 | *** |
| Overseas Latin America | *** | 80 | 83 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable * Indicates scores not available for that year *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||