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Prime Enrollees , West Army
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
ARMY 73 72 89 80 86 63 56 70 71 90 77
WEST 75 75 90 81 90 64 58 70 72 90 79
West Army 73 71 90 81 90 65 56 69 71 90 76
Bassett ACH 67 70 91 69 90 58 50 67 70 87 72
Evans ACH 75 79 94 *** 84 66 67 75 65 92 76
Irwin ACH 73 73 84 87 96 67 49 62 70 91 73
L. Wood ACH 73 62 91 84 95 67 56 69 71 88 74
Madigan AMC 72 70 90 77 90 63 53 61 77 89 78
Munson AHC 76 84 93 85 91 70 63 76 74 92 78
R W Bliss AHC 74 77 85 81 93 62 52 64 55 93 82
Tripler AMC 76 73 89 82 92 69 58 74 74 92 76
Weed ACH 75 82 89 92 97 70 60 64 78 91 85
William Beaumont AMC 68 61 94 78 86 59 53 81 64 86 73
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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