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Prime Enrollees , West Navy
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
NAVY 70 72 89 76 85 58 53 69 69 90 79
WEST 75 75 90 81 90 64 58 70 72 90 79
West Navy 68 70 87 77 90 58 52 67 69 89 80
NACC Port Hueneme 75 70 89 82 93 65 49 68 68 91 79
NBHC NAS North Island 67 67 86 70 83 55 53 59 67 89 79
NBHC NTC San Diego 65 66 81 74 88 60 54 61 68 91 83
NH Bremerton 70 78 87 80 90 64 61 70 70 90 80
NH Camp Pendleton 68 68 85 75 87 57 54 75 63 88 83
NH LeMoore 82 77 92 86 95 65 58 71 72 88 71
NH Oak Harbor 76 76 87 79 91 63 55 69 67 91 80
NH Twentynine Palms 66 75 89 67 83 57 47 59 62 90 80
NMC San Diego 72 76 91 83 89 64 59 66 79 90 80
NMCL Pearl Harbor 66 70 86 90 88 67 58 68 72 92 80
TRICARE Outpatient-Chula Vista 66 65 85 72 *** 66 52 62 68 88 68
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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