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Prime Enrollees , West Other
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
OTHER 81 84 92 83 87 68 67 75 74 91 77
WEST 75 75 90 81 90 64 58 70 72 90 79
West Other 81 84 93 85 90 69 69 77 73 91 77
Out of Catchment West Region 83 86 94 85 90 69 70 79 72 90 75
West Region-Other 82 87 91 *** *** 57 60 64 68 88 84
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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