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Prime Enrollees , West Other
Customer Service
2010
  Getting Information Courteous Customer Service
Benchmark 74 90
US MHS 74 88
OTHER 76 90
WEST 74 89
West Other 78 92
Out of Catchment West Region 77 93
West Region-Other *** ***
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users