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Prime Enrollees , Overseas Pacific
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
OVERSEAS 73 75 89 80 84 61 54 69 73 90 79
Overseas Pacific 70 71 90 74 81 57 53 67 73 89 81
121st Gen Hosp-Seoul 69 68 93 *** *** 58 55 85 73 90 86
18th Med Grp-Kadena AB 64 66 83 *** *** 58 42 61 75 91 82
35th Med Grp-Misawa 80 75 98 *** *** 66 56 73 *** 95 86
374th Med Grp-Yokota AB 70 69 94 *** *** 64 50 72 73 96 84
51st Med Grp-Osan AB 73 74 *** *** *** 68 58 44 *** 95 72
NH Guam-Agana 69 77 93 87 *** 60 59 70 61 89 75
NH Okinawa 75 76 91 *** *** 54 54 75 71 85 83
NH Yokosuka 68 69 84 74 *** 50 50 51 66 87 81
Pacific-Air force 58 66 90 *** *** 64 53 66 *** 86 87
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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