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Prime Enrollees , North Air Force
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 76 76 90 81 86 64 59 71 72 91 78
AIR FORCE 77 73 87 80 86 63 56 65 75 91 82
NORTH 74 75 91 79 84 62 58 71 72 91 78
North Air Force 76 71 89 79 80 60 56 67 73 93 85
1st Med Grp-Langley 69 71 89 73 78 54 50 66 76 91 84
305th Med Grp-McGuire 84 57 96 95 *** 67 58 83 74 96 87
375th Med Grp-Scott 80 74 89 81 90 58 55 62 64 90 85
66th Med Grp-Hanscom 77 73 90 79 83 61 57 68 73 91 79
74th Med Grp-Wright-Patterson 83 74 92 87 84 72 68 73 74 93 87
89th Med Grp-Andrews 68 72 88 73 82 63 54 68 76 93 85
North Region-Air force 77 70 85 71 80 61 52 66 75 95 85
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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