Enrollees with Military PCM , Customer Service , All Regions


Enrollees with Military PCM , All Regions Customer Service 2010
	Getting Information	Courteous Customer Service
Benchmark	74	90
US MHS	71	86
ARMY	71	87
NAVY	69	84
AIR FORCE	72	87
OTHER	70	87
NORTH	69	85
North Army	72	89
North Navy	67	82
North Air Force	70	86
North Other	67	84
SOUTH	72	86
South Army	70	83
South Navy	76	89
South Air Force	74	89
South Other	69	85
WEST	71	87
West Army	71	89
West Navy	68	84
West Air Force	72	86
West Other	72	91
OVERSEAS	71	88
Overseas Europe	73	89
Overseas Pacific	65	83
Overseas Latin America	*******	*******
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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