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Enrollees with Military PCM , All Regions
Claims Processing
2010
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 85 87
US MHS 85 86
ARMY 85 85
NAVY 83 86
AIR FORCE 85 86
OTHER 83 84
NORTH 81 82
North Army 83 80
North Navy 80 85
North Air Force 82 79
North Other 81 83
SOUTH 83 85
South Army 83 85
South Navy 81 85
South Air Force 84 86
South Other 83 81
WEST 88 90
West Army 89 90
West Navy 88 89
West Air Force 88 90
West Other 85 88
OVERSEAS 80 87
Overseas Europe 80 88
Overseas Pacific 78 82
Overseas Latin America *** ***
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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