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Enrollees with Military PCM , South Other
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 73 72 89 78 85 61 54 68 71 90 79
OTHER 79 84 93 78 83 60 61 75 70 90 80
SOUTH 77 75 89 79 84 62 57 68 74 90 79
South Other 75 82 92 77 82 60 61 74 69 91 80
Out of Catchment South Region 79 82 92 79 84 61 62 72 69 91 80
South Region-Other 86 94 *** *** *** 61 49 73 75 88 88
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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