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Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2008 | 2009 | 2010 | Trend | |
| Benchmark | 84 | 85 | 85 | 0 |
| US MHS | 84 | 84 | 85 | 1 |
| ARMY | 84 | 83 | 85 | 1 |
| WEST | 88 | 87 | 88 | 0 |
| West Army | 89 | 87 | 89 | 0 |
| Bassett ACH | 89 | 93 | 85 | -5 |
| Evans ACH | 86 | 89 | 80 | -7 |
| Irwin ACH | 93 | 90 | 97 | 3 |
| L. Wood ACH | 90 | 96 | 94 | 4 |
| Madigan AMC | 89 | *** | *** | *** |
| Munson AHC | 89 | 89 | 88 | 0 |
| R W Bliss AHC | 81 | 89 | 91 | 10 |
| Tripler AMC | *** | *** | *** | *** |
| Weed ACH | 91 | 87 | 95 | 4 |
| William Beaumont AMC | 85 | 73 | 87 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||