Enrollees with Military PCM , West Air Force
Claims Processing
2010
Claims Handled in a Reasonable Time
Claims Handled Correctly
Benchmark
85
87
US MHS
85
86
AIR FORCE
85
86
WEST
88
90
West Air Force
88
90
10th Med Grp-USAF Academy
84
85
15th Med Grp-Hickam
***
***
21st Med Grp-Peterson
94
88
22nd Med Grp-McConnell
87
85
28th Med Grp-Ellsworth
89
91
30th Med Grp-Vandenberg
93
90
341st Med Grp-Malmstrom
92
92
355th Med Grp-Davis Monthan
87
94
366th Med Grp-Mountain Home
90
98
377th Med Grp-Kirtland
89
89
3rd Med Grp-Elmendorf
88
89
509th Med Grp-Whiteman
89
95
55th Med Grp-Offutt
85
91
56th Med Grp-Luke
96
95
5th Med Grp-Minot
93
94
60th Med Grp-Travis
***
81
61st Med Squad-Los Angeles
90
84
75th Med Grp-Hill
83
88
90th Med Grp-F.E. Warren
87
87
92nd Med Grp-Fairchild
92
94
95th Med Grp-Edwards
95
95
99th Med Grp-O'Callaghan Hosp
88
90
West Region-Air force
90
94
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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