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Enrollees with Military PCM , North Army Claims Processing Claims Handled in a Reasonable Time |
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| 2008 | 2009 | 2010 | Trend | |
| Benchmark | 84 | 85 | 85 | 0 |
| US MHS | 84 | 84 | 85 | 1 |
| ARMY | 84 | 83 | 85 | 1 |
| NORTH | 82 | 80 | 81 | 0 |
| North Army | 83 | 78 | 83 | 0 |
| Blanchfield ACH | 94 | *** | *** | *** |
| Dewitt ACH | 82 | 78 | 81 | -1 |
| Guthrie AHC | 82 | 78 | 76 | -6 |
| Ireland ACH | 88 | 74 | 79 | -9 |
| Keller ACH | 76 | 64 | 84 | 9 |
| Kenner AHC | 65 | 92 | 87 | 22 |
| Kimbrough Amb Car Cen-Ft Meade | 88 | 89 | 82 | -6 |
| McDonald ACH | 85 | 99 | 78 | -7 |
| Walter Reed AMC | 74 | 62 | 88 | 14 |
| Womack AMC | 77 | 73 | 78 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||