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Enrollees with Civilian PCM , All Regions Customer Service 2010 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 79 | 91 |
| ARMY | *** | *** |
| NAVY | *** | *** |
| AIR FORCE | *** | *** |
| OTHER | 79 | 91 |
| NORTH | 77 | 88 |
| North Army | *** | *** |
| North Navy | *** | *** |
| North Air Force | *** | *** |
| North Other | 77 | 88 |
| SOUTH | 79 | 91 |
| South Army | *** | *** |
| South Navy | *** | *** |
| South Air Force | *** | *** |
| South Other | 79 | 91 |
| WEST | 80 | 94 |
| West Army | *** | *** |
| West Navy | *** | *** |
| West Air Force | *** | *** |
| West Other | 80 | 94 |
| OVERSEAS | 83 | 90 |
| Overseas Europe | 83 | 90 |
| Overseas Pacific | 75 | 83 |
| Overseas Latin America | *** | *** |
| Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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