Standard/Extra Users , 2010 Composite Scores, All Regions


Standard/Extra Users , All Regions 2010 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	84	85	93	82	86	58	71	79	78	91	83
US MHS	86	87	94	85	89	66	74	78	78	90	77
ARMY	85	88	92	85	86	60	73	74	74	90	75
NAVY	84	84	95	86	89	66	67	76	75	92	77
AIR FORCE	86	90	94	82	84	60	73	77	82	90	74
OTHER	86	86	94	85	90	67	74	80	78	89	78
NORTH	85	89	94	83	88	65	76	79	78	90	80
North Army	88	93	91	90	87	61	80	78	74	92	79
North Navy	85	86	96	82	88	61	61	74	72	91	85
North Air Force	81	92	96	77	75	58	80	82	76	89	80
North Other	85	88	94	83	91	68	79	80	81	89	78
SOUTH	87	85	95	84	89	66	71	80	78	91	74
South Army	86	88	91	77	87	65	67	68	74	91	67
South Navy	87	85	93	88	95	74	80	81	77	93	69
South Air Force	87	90	95	82	84	67	69	80	83	96	75
South Other	87	84	95	85	89	65	71	81	78	90	76
WEST	86	86	94	88	90	67	73	76	78	88	78
West Army	84	84	95	87	85	58	74	75	75	86	77
West Navy	85	81	95	94	89	71	74	79	81	92	66
West Air Force	91	90	92	87	93	57	70	72	87	87	82
West Other	85	87	94	88	91	70	73	77	76	87	79
OVERSEAS	71	74	92	77	76	50	56	76	65	88	78
Overseas Europe	74	84	91	72	74	47	58	67	50	92	74
Overseas Pacific	62	61	92	78	76	47	44	73	72	93	81
Overseas Latin America	77	79	93	81	77	59	70	86	75	79	75
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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