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Standard/Extra Users , All Regions Customer Service 2010 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 79 | 92 |
| ARMY | 81 | 89 |
| NAVY | 81 | 92 |
| AIR FORCE | 71 | 92 |
| OTHER | 78 | 92 |
| NORTH | 75 | 92 |
| North Army | 86 | 94 |
| North Navy | 74 | 89 |
| North Air Force | 66 | 88 |
| North Other | 73 | 92 |
| SOUTH | 78 | 90 |
| South Army | 75 | 79 |
| South Navy | 79 | 96 |
| South Air Force | 75 | 90 |
| South Other | 79 | 91 |
| WEST | 84 | 93 |
| West Army | 82 | 91 |
| West Navy | 93 | 95 |
| West Air Force | 74 | 100 |
| West Other | 84 | 92 |
| OVERSEAS | 65 | 89 |
| Overseas Europe | 62 | 83 |
| Overseas Pacific | 67 | 89 |
| Overseas Latin America | 67 | 95 |
| Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||