Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service Courteous Customer Service
	2008 *	2009	2010	Trend
Benchmark	*******	89	90	*******
US MHS	*******	94	92	*******
ARMY	*******	90	89	*******
NAVY	*******	96	92	*******
AIR FORCE	*******	88	92	*******
OTHER	*******	95	92	*******
NORTH	*******	94	92	*******
North Army	*******	91	94	*******
North Navy	*******	94	89	*******
North Air Force	*******	82	88	*******
North Other	*******	97	92	*******
SOUTH	*******	93	90	*******
South Army	*******	88	79	*******
South Navy	*******	99	96	*******
South Air Force	*******	92	90	*******
South Other	*******	93	91	*******
WEST	*******	95	93	*******
West Army	*******	93	91	*******
West Navy	*******	98	95	*******
West Air Force	*******	95	100	*******
West Other	*******	94	92	*******
OVERSEAS	*******	90	89	*******
Overseas Europe	*******	85	83	*******
Overseas Pacific	*******	*******	89	*******
Overseas Latin America	*******	92	95	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable * Indicates scores not available for that year *** Indicates suppressed due to small sample size Download Page
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