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Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2008 | 2009 | 2010 | Trend | |
| Benchmark | 84 | 85 | 85 | 0 |
| US MHS | 84 | 87 | 88 | 4 |
| ARMY | 80 | 84 | 85 | 6 |
| NAVY | 80 | 84 | 87 | 7 |
| AIR FORCE | 84 | 86 | 80 | -3 |
| OTHER | 86 | 88 | 90 | 4 |
| NORTH | 85 | 85 | 88 | 3 |
| North Army | 75 | 81 | 88 | 13 |
| North Navy | 74 | 81 | 85 | 11 |
| North Air Force | 89 | 88 | 68 | -21 |
| North Other | 90 | 87 | 91 | 1 |
| SOUTH | 84 | 88 | 88 | 4 |
| South Army | 85 | 94 | 86 | 1 |
| South Navy | 86 | 89 | 93 | 6 |
| South Air Force | 81 | 88 | 81 | -1 |
| South Other | 83 | 87 | 88 | 5 |
| WEST | 85 | 89 | 89 | 4 |
| West Army | 87 | 81 | 82 | -4 |
| West Navy | 90 | 91 | 87 | -3 |
| West Air Force | 83 | 85 | 91 | 8 |
| West Other | 84 | 90 | 90 | 6 |
| OVERSEAS | 69 | 66 | 71 | 2 |
| Overseas Europe | 74 | 63 | 69 | -6 |
| Overseas Pacific | 58 | 61 | 71 | 13 |
| Overseas Latin America | 70 | 74 | 74 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||