Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly
	2008	2009	2010	Trend
Benchmark	87	87	87	0
US MHS	89	91	90	1
ARMY	82	89	86	4
NAVY	90	93	92	2
AIR FORCE	90	89	88	-2
OTHER	89	91	90	1
NORTH	90	91	89	-1
North Army	83	88	85	2
North Navy	87	95	91	4
North Air Force	94	88	82	-11
North Other	92	91	90	-1
SOUTH	88	92	90	2
South Army	78	93	89	11
South Navy	93	92	97	3
South Air Force	87	95	88	1
South Other	89	92	90	1
WEST	89	90	92	3
West Army	91	87	88	-3
West Navy	93	92	92	-1
West Air Force	92	87	94	2
West Other	88	91	92	4
OVERSEAS	72	80	80	8
Overseas Europe	79	78	79	0
Overseas Pacific	71	79	81	10
Overseas Latin America	63	84	81	18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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