Purchased Care Users , 2010 Composite Scores, All Regions


Purchased Care Users , All Regions 2010 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	84	85	93	82	86	58	71	79	78	91	83
US MHS	84	86	93	85	89	69	72	77	76	91	77
ARMY	85	89	92	85	86	60	74	74	74	90	75
NAVY	85	84	95	87	89	66	68	76	75	92	77
AIR FORCE	87	90	94	82	84	60	73	77	82	90	74
OTHER	83	85	93	85	89	70	72	77	76	91	77
NORTH	83	88	93	83	88	67	72	76	78	91	79
North Army	88	93	91	90	87	61	80	77	74	92	79
North Navy	85	86	95	82	88	61	61	74	72	91	85
North Air Force	81	92	96	77	75	57	80	81	76	89	78
North Other	82	87	93	82	89	69	72	76	79	91	77
SOUTH	85	85	92	85	88	69	71	77	75	92	75
South Army	86	88	91	77	87	65	67	68	74	91	67
South Navy	87	85	93	88	94	75	80	81	78	93	69
South Air Force	88	90	95	83	84	67	69	79	84	96	75
South Other	84	85	92	85	87	69	71	77	75	91	76
WEST	84	85	93	88	91	71	73	77	76	90	78
West Army	84	85	95	87	86	59	74	75	76	86	76
West Navy	86	81	95	93	89	71	75	79	81	92	65
West Air Force	91	90	92	86	93	58	70	72	87	87	81
West Other	83	85	93	87	91	72	73	77	75	91	79
OVERSEAS	73	76	92	79	76	52	56	74	66	88	75
Overseas Europe	77	85	91	76	74	49	58	68	52	92	73
Overseas Pacific	64	62	92	79	78	48	45	71	73	92	78
Overseas Latin America	78	80	93	83	77	61	67	82	76	80	75
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users