Purchased Care Users , Customer Service , All Regions


Purchased Care Users , All Regions Customer Service 2010
	Getting Information	Courteous Customer Service
Benchmark	74	90
US MHS	78	91
ARMY	82	89
NAVY	81	92
AIR FORCE	71	92
OTHER	78	91
NORTH	76	90
North Army	87	93
North Navy	75	89
North Air Force	67	87
North Other	75	89
SOUTH	79	91
South Army	75	79
South Navy	80	96
South Air Force	77	89
South Other	79	92
WEST	82	94
West Army	82	92
West Navy	91	96
West Air Force	73	100
West Other	82	93
OVERSEAS	69	89
Overseas Europe	68	84
Overseas Pacific	69	89
Overseas Latin America	70	95
Source: 2010 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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