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Active Duty , All Regions
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Trends
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 71 70 90 77 83 55 51 68 69 91 78
ARMY 69 67 88 76 84 56 49 66 69 91 77
NAVY 66 69 91 74 82 52 48 65 65 89 77
AIR FORCE 74 71 87 79 82 58 50 64 74 92 83
OTHER 78 80 92 78 83 57 60 74 70 90 76
NORTH 68 69 90 76 79 53 49 67 66 91 78
North Army 66 65 88 81 81 55 47 65 66 93 79
North Navy 62 68 92 72 77 50 46 67 60 88 75
North Air Force 72 67 86 79 77 58 51 67 74 93 82
North Other 78 78 91 73 80 52 56 70 69 90 77
SOUTH 74 72 89 78 81 57 53 68 72 92 79
South Army 71 70 89 75 83 56 52 67 72 90 76
South Navy 72 73 90 78 78 54 51 67 70 93 79
South Air Force 77 71 87 80 81 59 51 64 74 94 85
South Other 75 79 91 81 81 59 62 74 70 91 77
WEST 71 70 89 77 88 57 50 68 70 89 78
West Army 70 66 87 73 88 58 48 64 68 89 75
West Navy 65 66 90 75 90 53 47 64 66 88 79
West Air Force 75 72 87 79 87 58 49 65 74 91 83
West Other 81 84 96 82 86 60 63 81 73 87 75
OVERSEAS 69 73 87 75 81 56 50 65 71 90 80
Overseas Europe 69 75 87 78 83 59 49 67 71 90 79
Overseas Pacific 67 70 87 68 74 53 49 62 72 91 80
Overseas Latin America 85 83 *** *** *** 68 65 *** *** 86 91
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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