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Active Duty , West Air Force
Claims Processing

Claims Handled in a Reasonable Time
  2008 2009 2010 Trend
Benchmark 84 85 85 0
US MHS 81 81 82 1
AIR FORCE 82 82 81 0
WEST 86 84 87 1
West Air Force 86 88 87 1
10th Med Grp-USAF Academy *** *** *** ***
15th Med Grp-Hickam *** *** *** ***
21st Med Grp-Peterson 83 89 *** ***
22nd Med Grp-McConnell *** *** *** ***
28th Med Grp-Ellsworth *** *** *** ***
30th Med Grp-Vandenberg 83 95 93 10
341st Med Grp-Malmstrom 80 98 97 18
355th Med Grp-Davis Monthan 89 93 78 -10
366th Med Grp-Mountain Home 84 88 87 3
377th Med Grp-Kirtland 100 85 *** ***
3rd Med Grp-Elmendorf *** *** *** ***
509th Med Grp-Whiteman 87 95 *** ***
55th Med Grp-Offutt 96 78 83 -13
56th Med Grp-Luke 86 83 *** ***
5th Med Grp-Minot 80 97 83 3
60th Med Grp-Travis *** 83 *** ***
61st Med Squad-Los Angeles 80 82 91 11
75th Med Grp-Hill 66 74 86 19
90th Med Grp-F.E. Warren 84 90 83 -1
92nd Med Grp-Fairchild *** *** 82 ***
95th Med Grp-Edwards 89 *** 97 7
99th Med Grp-O'Callaghan Hosp *** *** *** ***
West Region-Air force 94 89 85 -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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