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Active Duty , West Other
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 71 70 90 77 83 55 51 68 69 91 78
OTHER 78 80 92 78 83 57 60 74 70 90 76
WEST 71 70 89 77 88 57 50 68 70 89 78
West Other 81 84 96 82 86 60 63 81 73 87 75
Out of Catchment West Region 80 85 96 79 87 59 64 81 72 88 71
West Region-Other 77 80 91 *** 77 55 56 60 69 88 82
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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