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Active Duty , North Army
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 71 70 90 77 83 55 51 68 69 91 78
ARMY 69 67 88 76 84 56 49 66 69 91 77
NORTH 68 69 90 76 79 53 49 67 66 91 78
North Army 66 65 88 81 81 55 47 65 66 93 79
Blanchfield ACH 69 63 *** *** *** 62 42 *** 56 81 77
Dewitt ACH 71 74 89 *** *** 64 59 73 75 95 81
Guthrie AHC 65 76 *** *** *** 64 64 72 58 91 74
Ireland ACH 57 71 87 84 78 48 46 76 59 95 76
Keller ACH 77 83 87 *** *** 51 60 68 70 84 78
Kenner AHC 62 60 80 *** *** 53 38 59 68 93 87
Kimbrough Amb Car Cen-Ft Meade 70 71 94 *** *** 58 52 66 74 90 85
McDonald ACH 68 74 89 *** *** 43 30 58 49 93 81
Walter Reed AMC 65 65 93 77 90 57 47 63 73 92 79
Womack AMC 60 49 92 *** *** 50 40 60 70 96 79
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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