Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
	2008	2009	2010	Trend
Benchmark	87	87	87	0
US MHS	89	91	91	2
ARMY	86	91	88	3
NAVY	89	92	91	1
AIR FORCE	89	90	90	1
OTHER	89	92	91	2
NORTH	88	91	91	3
North Army	85	85	88	3
North Navy	88	92	90	2
North Air Force	90	88	83	-7
North Other	89	93	92	4
SOUTH	89	92	90	1
South Army	86	94	90	4
South Navy	93	92	92	-2
South Air Force	87	91	91	4
South Other	90	92	90	0
WEST	89	91	92	2
West Army	87	95	89	1
West Navy	87	90	91	4
West Air Force	90	90	92	2
West Other	90	91	92	3
OVERSEAS	75	80	80	5
Overseas Europe	81	79	80	-1
Overseas Pacific	71	75	79	8
Overseas Latin America	65	85	83	19
Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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