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2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Trends
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 78 78 91 82 87 64 62 72 73 90 78
ARMY 74 74 90 81 86 62 57 70 72 90 77
NAVY 72 73 90 78 86 59 55 70 70 90 78
AIR FORCE 78 74 88 80 86 63 57 67 76 91 81
OTHER 82 84 92 83 88 67 69 76 75 91 76
NORTH 76 78 91 80 85 62 61 73 73 91 78
North Army 72 73 89 82 84 61 57 70 70 91 79
North Navy 70 73 91 75 84 57 54 71 68 90 77
North Air Force 76 74 90 79 79 60 60 70 73 92 82
North Other 81 85 93 81 88 66 69 75 77 91 78
SOUTH 80 79 91 82 86 65 63 73 74 90 77
South Army 77 76 90 77 85 63 58 71 74 89 77
South Navy 78 77 90 84 86 63 59 71 74 91 80
South Air Force 80 75 88 81 86 64 59 67 77 91 81
South Other 83 83 92 84 87 67 68 77 73 91 75
WEST 77 76 90 82 90 64 61 71 73 89 78
West Army 75 73 90 82 89 64 58 70 72 89 76
West Navy 70 71 89 78 90 59 55 69 70 89 79
West Air Force 78 75 87 81 91 63 56 65 76 90 82
West Other 82 84 93 85 90 69 70 77 74 90 76
OVERSEAS 73 75 89 79 82 60 54 69 72 89 79
Overseas Europe 74 78 89 81 84 62 54 69 71 90 78
Overseas Pacific 69 71 90 73 79 56 52 67 73 89 81
Overseas Latin America 81 79 90 86 78 65 69 77 72 83 86
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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