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All Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2008 | 2009 | 2010 | Trend | |
| Benchmark | 84 | 85 | 85 | 0 |
| US MHS | 85 | 86 | 86 | 2 |
| ARMY | 83 | 83 | 85 | 2 |
| NAVY | 83 | 86 | 84 | 1 |
| AIR FORCE | 84 | 85 | 85 | 1 |
| OTHER | 85 | 86 | 87 | 2 |
| NORTH | 84 | 84 | 85 | 1 |
| North Army | 82 | 79 | 85 | 4 |
| North Navy | 80 | 84 | 82 | 2 |
| North Air Force | 84 | 84 | 78 | -6 |
| North Other | 86 | 86 | 87 | 1 |
| SOUTH | 83 | 85 | 85 | 2 |
| South Army | 82 | 86 | 84 | 1 |
| South Navy | 84 | 88 | 83 | -1 |
| South Air Force | 81 | 84 | 84 | 4 |
| South Other | 84 | 85 | 86 | 3 |
| WEST | 87 | 88 | 89 | 2 |
| West Army | 88 | 87 | 88 | 1 |
| West Navy | 89 | 88 | 89 | 0 |
| West Air Force | 88 | 88 | 90 | 2 |
| West Other | 87 | 88 | 89 | 3 |
| OVERSEAS | 78 | 78 | 79 | 1 |
| Overseas Europe | 82 | 81 | 81 | -1 |
| Overseas Pacific | 71 | 70 | 76 | 5 |
| Overseas Latin America | 74 | 79 | 75 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2008 through 2010
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||