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All Users , South Navy
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 78 78 91 82 87 64 62 72 73 90 78
NAVY 72 73 90 78 86 59 55 70 70 90 78
SOUTH 80 79 91 82 86 65 63 73 74 90 77
South Navy 78 77 90 84 86 63 59 71 74 91 80
NBHC Mayport 81 77 85 84 81 68 57 70 65 94 79
NH Beaufort 72 77 90 79 89 67 54 72 77 90 85
NH Charleston 77 81 91 88 91 63 59 77 80 90 80
NH Corpus Christi 76 78 95 81 82 60 57 69 77 93 80
NH Jacksonville 82 77 90 78 88 70 65 77 71 88 80
NH Pensacola 82 82 93 88 83 63 62 73 74 94 74
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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