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All Users , West Army
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 78 78 91 82 87 64 62 72 73 90 78
ARMY 74 74 90 81 86 62 57 70 72 90 77
WEST 77 76 90 82 90 64 61 71 73 89 78
West Army 75 73 90 82 89 64 58 70 72 89 76
Bassett ACH 67 70 91 70 89 57 50 68 70 88 72
Evans ACH 77 81 94 86 85 67 71 73 68 90 77
Irwin ACH 76 71 85 90 98 68 52 69 71 91 72
L. Wood ACH 73 62 90 84 95 66 57 69 73 87 72
Madigan AMC 73 72 91 79 90 63 55 65 79 90 79
Munson AHC 77 82 93 86 92 67 64 76 74 92 78
R W Bliss AHC 75 77 84 82 90 63 53 64 57 93 82
Tripler AMC 78 74 90 82 92 68 61 77 76 91 76
Weed ACH 75 82 89 93 97 69 60 66 76 92 85
William Beaumont AMC 68 63 95 77 86 59 54 83 64 85 71
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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