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All Users , West Navy
2010 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 84 85 93 82 86 58 71 79 78 91 83
US MHS 78 78 91 82 87 64 62 72 73 90 78
NAVY 72 73 90 78 86 59 55 70 70 90 78
WEST 77 76 90 82 90 64 61 71 73 89 78
West Navy 70 71 89 78 90 59 55 69 70 89 79
NACC Port Hueneme 76 69 89 82 93 63 49 68 69 90 78
NBHC NAS North Island 68 67 86 71 83 55 53 60 67 90 78
NBHC NTC San Diego 65 67 82 70 87 60 56 64 69 91 82
NH Bremerton 71 75 88 80 89 63 62 70 72 90 75
NH Camp Pendleton 71 71 86 73 86 60 57 77 66 89 81
NH LeMoore 81 74 93 86 95 64 55 71 70 89 71
NH Oak Harbor 76 76 87 78 90 63 55 69 64 90 80
NH Twentynine Palms 66 75 88 69 83 56 47 62 62 90 80
NMC San Diego 74 77 92 85 90 65 63 71 81 89 79
NMCL Pearl Harbor 66 70 86 89 89 66 57 67 71 92 81
TRICARE Outpatient-Chula Vista 66 65 85 72 *** 66 53 61 69 88 68
Source: 2010 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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