Enrollees with Military PCM , North Navy Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
NAVY | 70 | 83
NORTH | 70 | 86
North Navy | 69 | 82
FHCC-Formerly NHC Great Lakes | 79 | 79
NBHC Little Creek | 77 | 94
NBHC Navsta Sewells | 68 | 79
NBHC Oceana | 64 | 83
NH Camp Lejeune | 66 | 89
NHC Annapolis | 72 | 81
NHC Cherry Point | 61 | 69
NHC Patuxent River | 75 | 82
NHC Quantico | 76 | 80
NMC Portsmouth | 67 | 71
Naval Hlth Clinic New England | 73 | 89
Walter Reed Natl Mil Med Cntr | 69 | 85
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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