All Users , West Air Force Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
AIR FORCE | 89 | 88 | 87 | -2
WEST | 90 | 89 | 87 | -3
West Air Force | 90 | 87 | 87 | -3
10th Med Group-USAF Academy CO | 88 | 95 | 88 | 0
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 89 | 89 | 91 | 2
30th Med Grp-Vandenberg | 88 | 96 | 88 | 0
341st Med Grp-Malmstrom | 92 | 87 | 93 | 1
355th Med Grp-Davis Monthan | 91 | 89 | 91 | 0
366th Med Grp-Mountain Home | *** | 93 | 92 | ***
377th Med Grp-Kirtland | 86 | 78 | 86 | 0
3rd Med Grp-Elmendorf | 98 | 87 | 74 | -24
509th Med Grp-Whiteman | 93 | 84 | 86 | -7
55th Med Grp-Offutt | 94 | 83 | 84 | -9
56th Med Grp-Luke | 87 | 85 | 88 | 1
5th Med Grp-Minot | *** | 84 | 92 | ***
60th Med Grp-Travis | 90 | 97 | 81 | -10
61st Med Group-Los Angeles | 86 | 91 | 81 | -5
75th Med Grp-Hill | 100 | 88 | 89 | -12
90th Med Grp-F.E. Warren | *** | 82 | 83 | ***
92nd Med Grp-Fairchild | 88 | 87 | 91 | 3
95th Med Grp-Edwards | 89 | 91 | 85 | -4
99th Med Grp-O'Callaghan Hosp | 84 | 91 | 80 | -4
West Region-Air force | 93 | 83 | 93 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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