Active Duty , West Air Force Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 83 | 84 | 86 | 3
AIR FORCE | 82 | 83 | 86 | 4
WEST | 85 | 88 | 89 | 4
West Air Force | 86 | 88 | 89 | 4
10th Med Group-USAF Academy CO | *** | *** | *** | ***
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 95 | *** | 91 | -3
30th Med Grp-Vandenberg | 92 | 90 | 87 | -4
341st Med Grp-Malmstrom | 93 | 95 | 96 | 3
355th Med Grp-Davis Monthan | 96 | 91 | 93 | -3
366th Med Grp-Mountain Home | 76 | 96 | *** | ***
377th Med Grp-Kirtland | 81 | *** | 94 | 13
3rd Med Grp-Elmendorf | *** | *** | *** | ***
509th Med Grp-Whiteman | 92 | *** | 92 | 1
55th Med Grp-Offutt | 79 | 96 | 95 | 16
56th Med Grp-Luke | 85 | *** | *** | ***
5th Med Grp-Minot | 97 | 89 | 94 | -3
60th Med Grp-Travis | *** | *** | *** | ***
61st Med Group-Los Angeles | 84 | 87 | 86 | 2
75th Med Grp-Hill | 83 | 90 | 97 | 14
90th Med Grp-F.E. Warren | 92 | 78 | 88 | -3
92nd Med Grp-Fairchild | *** | 85 | 93 | ***
95th Med Grp-Edwards | *** | 96 | 83 | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | 84 | 90 | 83 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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