All Users , South Army Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
ARMY | 86 | 88 | 85 | -1
SOUTH | 91 | 89 | 86 | -4
South Army | 88 | 84 | 85 | -4
Bayne-Jones ACH-Ft. Polk | *** | 77 | 86 | ***
Brooke AMC-Ft. Sam Houston | 88 | 84 | 80 | -8
Darnall ACH-Ft. Hood | 94 | 88 | 91 | -3
Eisenhower AMC-Ft. Gordon | 89 | 84 | 93 | 4
Fox AHC-Redstone Arsenal | 87 | 92 | 93 | 7
Lyster AHC-Ft. Rucker | 92 | 86 | 95 | 3
Martin ACH-Ft. Benning | 94 | 86 | 90 | -4
Moncrief ACH-Ft. Jackson | 95 | 85 | 85 | -10
Reynolds ACH-Ft. Sill | *** | 94 | 68 | ***
Winn ACH-Ft. Stewart | 96 | 76 | 79 | -17
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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