All Users , All Regions Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 88 | 88 | 89 | 0
ARMY | 87 | 86 | 87 | 0
NAVY | 88 | 88 | 89 | 1
AIR FORCE | 87 | 87 | 89 | 3
OTHER | 89 | 88 | 89 | -1
NORTH | 87 | 86 | 87 | 0
North Army | 84 | 82 | 87 | 3
North Navy | 88 | 87 | 89 | 1
North Air Force | 82 | 80 | 87 | 4
North Other | 89 | 88 | 87 | -2
SOUTH | 88 | 87 | 88 | 0
South Army | 88 | 87 | 86 | -2
South Navy | 88 | 88 | 86 | -2
South Air Force | 86 | 87 | 88 | 1
South Other | 89 | 87 | 89 | 0
WEST | 90 | 90 | 90 | 1
West Army | 90 | 90 | 89 | -2
West Navy | 88 | 91 | 91 | 3
West Air Force | 89 | 91 | 92 | 2
West Other | 90 | 90 | 90 | 0
OVERSEAS | 85 | 86 | 84 | 0
Overseas Europe | 87 | 88 | 83 | -4
Overseas Pacific | 78 | 81 | 90 | 11
Overseas Latin America | 86 | 81 | 77 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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