All Users , North Army Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
ARMY | 86 | 88 | 85 | -1
NORTH | 88 | 87 | 88 | 0
North Army | 82 | 90 | 87 | 5
Blanchfield ACH-Ft. Campbell | *** | 94 | 83 | ***
Ft Belvoir Community Hosp-FBCH | 82 | 94 | 88 | 6
Guthrie AHC-Ft. Drum | *** | 80 | *** | ***
Ireland ACH-Ft. Knox | 86 | 86 | 80 | -6
Keller ACH-West Point | 91 | 88 | 94 | 3
Kenner AHC-Ft. Lee | 100 | 85 | 94 | -6
Kimbrough Amb Car Cen-Ft Meade | 79 | 90 | 88 | 9
McDonald AHC-Ft. Eustis | *** | 83 | 77 | ***
Walter Reed AMC-Washington DC | 92 | 90 | 77 | -15
Womack AMC-Ft. Bragg | 86 | 82 | 87 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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