All Users , West Navy Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 73 | 87
NAVY | 70 | 85
WEST | 73 | 87
West Navy | 72 | 86
NBHC NAS North Island | 67 | 79
NBHC NTC San Diego | 53 | 82
NBHC Port Hueneme | 84 | 92
NH Bremerton | 75 | 89
NH Camp Pendleton | 79 | 93
NH LeMoore | 73 | 98
NH Oak Harbor | 78 | 92
NH Twentynine Palms | 84 | 95
NHC Hawaii | 64 | 84
NMC San Diego | 75 | 82
TRICARE Outpatient-Chula Vista | 67 | 81
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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