Purchased Care Users , All Regions Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 93 | 91 | 89 | -4
ARMY | 91 | 89 | 85 | -6
NAVY | 96 | 92 | 92 | -4
AIR FORCE | 89 | 92 | 90 | 1
OTHER | 93 | 91 | 89 | -4
NORTH | 93 | 90 | 90 | -3
North Army | 91 | 93 | 93 | 2
North Navy | 94 | 89 | 94 | 0
North Air Force | 83 | 87 | *** | ***
North Other | 93 | 89 | 89 | -4
SOUTH | 93 | 91 | 88 | -5
South Army | 89 | 79 | 81 | -7
South Navy | 100 | 96 | 92 | -8
South Air Force | 92 | 89 | 85 | -7
South Other | 93 | 92 | 88 | -5
WEST | 94 | 94 | 90 | -4
West Army | 94 | 92 | 72 | -22
West Navy | 100 | 96 | 89 | -11
West Air Force | 94 | 100 | 92 | -2
West Other | 94 | 93 | 91 | -3
OVERSEAS | 91 | 89 | 86 | -5
Overseas Europe | 87 | 84 | 93 | 6
Overseas Pacific | 93 | 89 | 83 | -10
Overseas Latin America | 94 | 95 | 78 | -15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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