Enrollees with Military PCM , All Regions Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 86 | 86 | 87 | 2
ARMY | 87 | 85 | 85 | -1
NAVY | 85 | 86 | 88 | 4
AIR FORCE | 86 | 86 | 88 | 3
OTHER | 86 | 84 | 88 | 1
NORTH | 83 | 82 | 86 | 3
North Army | 82 | 80 | 85 | 3
North Navy | 85 | 85 | 88 | 3
North Air Force | 79 | 79 | 84 | 5
North Other | 83 | 83 | 86 | 3
SOUTH | 86 | 85 | 86 | 1
South Army | 87 | 85 | 85 | -2
South Navy | 85 | 85 | 86 | 1
South Air Force | 85 | 86 | 87 | 2
South Other | 86 | 81 | 88 | 2
WEST | 89 | 90 | 90 | 1
West Army | 91 | 90 | 88 | -3
West Navy | 86 | 89 | 91 | 4
West Air Force | 89 | 90 | 91 | 2
West Other | 90 | 88 | 90 | 0
OVERSEAS | 85 | 87 | 84 | -1
Overseas Europe | 88 | 88 | 83 | -5
Overseas Pacific | 76 | 82 | 91 | 14
Overseas Latin America | 87 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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