Enrollees with Military PCM , North Army Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 71 | 71 | 70 | -1
ARMY | 73 | 71 | 67 | -6
NORTH | 67 | 69 | 70 | 3
North Army | 68 | 72 | 69 | 1
Blanchfield ACH-Ft. Campbell | *** | *** | *** | ***
Ft Belvoir Community Hosp-FBCH | 59 | 74 | 67 | 7
Guthrie AHC-Ft. Drum | *** | 62 | *** | ***
Ireland ACH-Ft. Knox | 75 | 64 | 63 | -13
Keller ACH-West Point | *** | 68 | 67 | ***
Kenner AHC-Ft. Lee | 57 | 76 | 74 | 18
Kimbrough Amb Car Cen-Ft Meade | 64 | 83 | 66 | 2
McDonald AHC-Ft. Eustis | *** | 67 | 54 | ***
Walter Reed AMC-Washington DC | 55 | 70 | 56 | 1
Womack AMC-Ft. Bragg | *** | 67 | 78 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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