Active Duty , All Regions Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 77 | 77 | 76 | -1
ARMY | 77 | 76 | 72 | -5
NAVY | 72 | 74 | 74 | 2
AIR FORCE | 79 | 79 | 77 | -3
OTHER | 82 | 78 | 84 | 2
NORTH | 75 | 76 | 79 | 4
North Army | 74 | 81 | 78 | 4
North Navy | 71 | 72 | 71 | 0
North Air Force | 76 | 79 | 80 | 4
North Other | 80 | 73 | 87 | 6
SOUTH | 81 | 78 | 74 | -6
South Army | 80 | 75 | 69 | -12
South Navy | 75 | 78 | 75 | 0
South Air Force | 79 | 80 | 75 | -4
South Other | 85 | 81 | 83 | -3
WEST | 78 | 77 | 76 | -2
West Army | 76 | 73 | 69 | -7
West Navy | 71 | 75 | 77 | 6
West Air Force | 82 | 79 | 78 | -4
West Other | 81 | 82 | 82 | 1
OVERSEAS | 80 | 75 | 74 | -6
Overseas Europe | 83 | 78 | 73 | -11
Overseas Pacific | 76 | 68 | 74 | -2
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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