Active Duty , West Other Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 77 | 77 | 76 | -1
OTHER | 82 | 78 | 84 | 2
WEST | 78 | 77 | 76 | -2
West Other | 81 | 82 | 82 | 1
Out of Catchment West Region | 82 | 79 | 83 | 0
West Region-Other | 85 | *** | 86 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users