Enrollees with Military PCM , West Navy 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
NAVY | 71 | 73 | 88 | 76 | 87 | 60 | 53 | 69 | 70 | 90 | 80
WEST | 73 | 71 | 88 | 78 | 89 | 62 | 54 | 67 | 71 | 89 | 81
West Navy | 70 | 70 | 90 | 78 | 90 | 61 | 52 | 70 | 69 | 90 | 81
NBHC NAS North Island | 71 | 76 | 87 | 72 | 92 | 63 | 54 | 66 | 78 | 91 | 83
NBHC NTC San Diego | 70 | 76 | 88 | 65 | 79 | 65 | 59 | 71 | 70 | 91 | 82
NBHC Port Hueneme | 79 | 70 | 91 | 87 | 89 | 66 | 56 | 75 | 71 | 91 | 81
NH Bremerton | 75 | 74 | 91 | 71 | 87 | 64 | 56 | 70 | 74 | 91 | 83
NH Camp Pendleton | 68 | 74 | 90 | 85 | 92 | 58 | 49 | 63 | 60 | 92 | 80
NH LeMoore | 73 | 69 | 89 | 87 | 90 | 62 | 56 | 64 | 69 | 91 | 80
NH Oak Harbor | 68 | 73 | 91 | 75 | 88 | 65 | 60 | 71 | 70 | 89 | 82
NH Twentynine Palms | 64 | 66 | 92 | 84 | 97 | 57 | 39 | 70 | 60 | 86 | 76
NHC Hawaii | 76 | 74 | 86 | 71 | 85 | 62 | 54 | 66 | 78 | 90 | 81
NMC San Diego | 68 | 64 | 92 | 73 | *** | 63 | 54 | 80 | 71 | 89 | 85
TRICARE Outpatient-Chula Vista | 76 | 68 | 86 | 73 | *** | 68 | 54 | 66 | 68 | 92 | 84
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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