Enrollees with Civilian PCM , All Regions Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 85 | 85 | 83 | -2
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 85 | 85 | 83 | -2
NORTH | 84 | 83 | 83 | -1
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 84 | 83 | 83 | -1
SOUTH | 84 | 85 | 83 | -2
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 84 | 85 | 83 | -2
WEST | 86 | 87 | 84 | -2
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 86 | 87 | 84 | -2
OVERSEAS | 88 | 86 | 82 | -6
Overseas Europe | 83 | 86 | 79 | -5
Overseas Pacific | *** | 79 | *** | ***
Overseas Latin America | *** | *** | 83 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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