## About this Site Through the Health Care Survey of DoD Beneficiaries, the Department of Defense asks its beneficiaries to report on the quality of their experience with the military health system (MHS). This site presents scores calculated from responses of beneficiaries who say they get most of their care from a TRICARE health plan. Scores are presented in five categories: Ease of access Communication and customer service Ratings of doctors, health care and health plan Preventive care Healthy Behavior ## NEW IN THIS REPORT! In this year’s report, new benchmark data, from the 2010 National CAHPS Benchmarking Data Base and Healthy People 2020, is used in calculating current benchmarks. The definition of counseled to quit changed prior to 2011. The measure now includes smokers and other tobacco users with physician visits in the last 12 months who were counseled to quit sometimes, usually, or always. Previously the definition involved only smokers who were counseled to quit at least once. As such, scores and benchmarks for Counseled To Quit are shown as NA for 2009 and 2010. The site is set up so that you can see scores for each enrollment and beneficiary group, for CONUS MHS (the MHS in the United States), for each region, and for each MTF catchment area. Scores are compared to nationally recognized standards or benchmarks. Current Scores combine results for all surveys administered in FY 2011. ## Choose a group report To see scores from a specific enrollment or beneficiary group, click on a report from the menu. ## Choose a regional report Each row of the group report is a MHS region, service, or combination of region and service. To compare MTFs within a region or service, click on the region and service you are interested in. ## Learn more from a report In the first page of a report, each column contains a composite score or rating. To see scores beneficiaries gave to individual aspects of care combined in a composite, click on a column heading. To compare current and past scores, click on the Trend button in the column of the composite or rating you are interested in. Trend buttons are found in the top row of the table. To see past components from the top of the Trend page, click on the year you would like to see. ## Bring a report to your desk top At the bottom of each page is a link labeled Download Page. Click on this link and the table will be moved to your desk top, where you can read it and manipulate it using Excel.