Active Duty , All Regions Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 69 | 84
ARMY | 63 | 81
NAVY | 67 | 81
AIR FORCE | 68 | 85
OTHER | 79 | 89
NORTH | 71 | 86
North Army | 70 | 85
North Navy | 63 | 79
North Air Force | 72 | 88
North Other | 81 | 92
SOUTH | 67 | 81
South Army | 58 | 79
South Navy | 69 | 80
South Air Force | 68 | 83
South Other | 82 | 83
WEST | 68 | 83
West Army | 61 | 78
West Navy | 70 | 84
West Air Force | 69 | 86
West Other | 76 | 89
OVERSEAS | 64 | 84
Overseas Europe | 64 | 82
Overseas Pacific | 60 | 88
Overseas Latin America | *** | ***
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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