Enrollees with Military PCM , West Navy Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 86 | 86 | 87 | 2
NAVY | 85 | 86 | 88 | 4
WEST | 89 | 90 | 90 | 1
West Navy | 86 | 89 | 91 | 4
NBHC NAS North Island | 80 | 82 | 94 | 13
NBHC NTC San Diego | 87 | 87 | 74 | -14
NBHC Port Hueneme | 92 | 92 | 91 | -1
NH Bremerton | 86 | 87 | 90 | 5
NH Camp Pendleton | 82 | 91 | 93 | 11
NH LeMoore | 95 | 95 | 93 | -2
NH Oak Harbor | 85 | 92 | 87 | 2
NH Twentynine Palms | 95 | 82 | 95 | 0
NHC Hawaii | 94 | 94 | 88 | -6
NMC San Diego | 78 | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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