Enrollees with Military PCM , South Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
NAVY | 85 | 84 | 83 | -3
SOUTH | 88 | 86 | 85 | -3
South Navy | 89 | 89 | 80 | -9
NBHC Mayport | 77 | 89 | 89 | 12
NH Beaufort | *** | 86 | 83 | ***
NH Jacksonville | 86 | 88 | 75 | -11
NH Pensacola | 92 | 91 | 77 | -15
NHC Corpus Christi | 100 | 88 | 88 | -15
Naval Health Clinic Charleston | 97 | 94 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users