Purchased Care Users , All Regions Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 85 | 85 | 83 | -3
ARMY | 81 | 85 | 77 | -4
NAVY | 87 | 87 | 80 | -7
AIR FORCE | 78 | 82 | 87 | 8
OTHER | 86 | 85 | 83 | -3
NORTH | 85 | 83 | 84 | -2
North Army | 83 | 90 | 87 | 4
North Navy | 85 | 82 | 81 | -4
North Air Force | 74 | 77 | *** | ***
North Other | 86 | 82 | 83 | -3
SOUTH | 86 | 85 | 82 | -4
South Army | 81 | 77 | 70 | -11
South Navy | 92 | 88 | 77 | -15
South Air Force | 88 | 83 | 81 | -8
South Other | 85 | 85 | 82 | -3
WEST | 86 | 88 | 84 | -2
West Army | 81 | 87 | 63 | -18
West Navy | 88 | 93 | 83 | -5
West Air Force | 79 | 86 | 88 | 10
West Other | 87 | 87 | 85 | -2
OVERSEAS | 82 | 79 | 74 | -9
Overseas Europe | 80 | 76 | 81 | 1
Overseas Pacific | 81 | 79 | 66 | -15
Overseas Latin America | 87 | 83 | 70 | -16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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