Enrollees with Civilian PCM , All Regions Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 77 | 89
ARMY | *** | ***
NAVY | *** | ***
AIR FORCE | *** | ***
OTHER | 77 | 89
NORTH | 77 | 90
North Army | *** | ***
North Navy | *** | ***
North Air Force | *** | ***
North Other | 77 | 90
SOUTH | 77 | 89
South Army | *** | ***
South Navy | *** | ***
South Air Force | *** | ***
South Other | 77 | 89
WEST | 79 | 90
West Army | *** | ***
West Navy | *** | ***
West Air Force | *** | ***
West Other | 79 | 90
OVERSEAS | 71 | 93
Overseas Europe | 63 | 95
Overseas Pacific | *** | ***
Overseas Latin America | 74 | 93
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users