Prime Enrollees , West Other Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 73 | 74 | 73 | 0
OTHER | 74 | 76 | 77 | 2
WEST | 74 | 74 | 73 | -1
West Other | 75 | 78 | 79 | 4
Out of Catchment West Region | 72 | 77 | 78 | 6
West Region-Other | *** | *** | 82 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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