Enrollees with Military PCM , Overseas Europe Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 84 | 85 | 85 | 1
OVERSEAS | 79 | 80 | 77 | -2
Overseas Europe | 82 | 80 | 74 | -8
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 79 | 79 | 70 | -9
52nd Med Group-Spangdahlem | 87 | 81 | 78 | -9
86th Medical Group-Ramstein | *** | 79 | 77 | ***
Bavaria Meddac | 89 | 86 | 74 | -15
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 78 | 68 | 68 | -10
Landstuhl Regional Medcen | 77 | 78 | 73 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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