Prime Enrollees , West Air Force 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 76 | 76 | 89 | 80 | 87 | 65 | 59 | 71 | 73 | 90 | 80
AIR FORCE | 76 | 71 | 88 | 78 | 87 | 64 | 55 | 67 | 73 | 90 | 83
WEST | 75 | 75 | 89 | 80 | 90 | 64 | 58 | 69 | 72 | 90 | 81
West Air Force | 77 | 71 | 89 | 78 | 90 | 64 | 56 | 66 | 74 | 89 | 83
10th Med Group-USAF Academy CO | 78 | 69 | 92 | 79 | 89 | 66 | 59 | 68 | 77 | 88 | 81
15th Med Grp-Hickam | 81 | 71 | 91 | *** | *** | 58 | 56 | 60 | 64 | 93 | 79
21st Med Grp-Peterson | 68 | 63 | 82 | 79 | 89 | 57 | 44 | 55 | 78 | 87 | 80
30th Med Grp-Vandenberg | 77 | 64 | 91 | 81 | 90 | 68 | 57 | 68 | 77 | 88 | 83
341st Med Grp-Malmstrom | 78 | 68 | 81 | 84 | 93 | 63 | 53 | 59 | 75 | 89 | 81
355th Med Grp-Davis Monthan | 84 | 73 | 89 | 83 | 89 | 68 | 56 | 69 | 74 | 90 | 86
366th Med Grp-Mountain Home | 83 | 80 | 91 | 84 | 89 | 68 | 58 | 67 | 74 | 91 | 85
377th Med Grp-Kirtland | 73 | 66 | 81 | 76 | 90 | 65 | 50 | 52 | 75 | 87 | 84
3rd Med Grp-Elmendorf | 76 | 73 | 88 | 63 | 91 | 63 | 54 | 69 | 70 | 90 | 81
509th Med Grp-Whiteman | 81 | 64 | 90 | 80 | 90 | 67 | 55 | 64 | 75 | 90 | 84
55th Med Grp-Offutt | 77 | 78 | 92 | 78 | 91 | 61 | 56 | 70 | 75 | 85 | 85
56th Med Grp-Luke | 76 | 75 | 88 | 82 | 94 | 67 | 58 | 64 | 71 | 89 | 85
5th Med Grp-Minot | 76 | 66 | 93 | 83 | 96 | 62 | 50 | 68 | 65 | 90 | 78
60th Med Grp-Travis | 71 | 78 | 86 | 68 | 81 | 68 | 63 | 67 | 68 | 91 | 82
61st Med Group-Los Angeles | 72 | 72 | 81 | 77 | 90 | 60 | 48 | 60 | 69 | 92 | 75
75th Med Grp-Hill | 81 | 80 | 88 | 83 | 92 | 69 | 65 | 68 | 79 | 87 | 80
90th Med Grp-F.E. Warren | 83 | 76 | 89 | 74 | 93 | 66 | 62 | 72 | 78 | 92 | 77
92nd Med Grp-Fairchild | 82 | 78 | 88 | 82 | 92 | 66 | 56 | 64 | 74 | 90 | 74
95th Med Grp-Edwards | 81 | 66 | 92 | 74 | 87 | 71 | 62 | 76 | 67 | 91 | 85
99th Med Grp-O'Callaghan Hosp | 74 | 62 | 91 | 72 | 88 | 62 | 52 | 70 | 75 | 90 | 84
West Region-Air force | 78 | 71 | 89 | 84 | 91 | 63 | 53 | 65 | 79 | 91 | 82
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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