All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
AIR FORCE | 85 | 85 | 87 | 1
WEST | 88 | 89 | 88 | 0
West Air Force | 88 | 90 | 90 | 2
10th Med Group-USAF Academy CO | 82 | 84 | 85 | 3
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 85 | 94 | 89 | 3
30th Med Grp-Vandenberg | 88 | 94 | 88 | -1
341st Med Grp-Malmstrom | 100 | 92 | 94 | -5
355th Med Grp-Davis Monthan | 90 | 88 | 89 | -1
366th Med Grp-Mountain Home | 86 | 94 | 90 | 4
377th Med Grp-Kirtland | 85 | 89 | 88 | 3
3rd Med Grp-Elmendorf | 84 | 90 | 83 | -1
509th Med Grp-Whiteman | 96 | 88 | 88 | -9
55th Med Grp-Offutt | 81 | 86 | 90 | 8
56th Med Grp-Luke | 92 | 96 | 95 | 3
5th Med Grp-Minot | 96 | 94 | 92 | -4
60th Med Grp-Travis | 93 | 87 | 84 | -8
61st Med Group-Los Angeles | 86 | 91 | 91 | 5
75th Med Grp-Hill | 85 | 83 | 90 | 5
90th Med Grp-F.E. Warren | 90 | 88 | 91 | 1
92nd Med Grp-Fairchild | 89 | 93 | 91 | 2
95th Med Grp-Edwards | 90 | 96 | 88 | -2
99th Med Grp-O'Callaghan Hosp | 90 | 93 | 86 | -4
West Region-Air force | 88 | 90 | 92 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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