Enrollees with Military PCM , South Air Force How Well Doctors Communicate Shows Respect
| 2009 | 2010 | 2011 | Trend
Benchmark | 94 | 94 | 94 | 0
US MHS | 91 | 90 | 90 | -1
AIR FORCE | 90 | 88 | 89 | -1
SOUTH | 91 | 91 | 90 | -2
South Air Force | 89 | 88 | 88 | -2
14th Med Grp-Columbus | 96 | 96 | 90 | -6
17th Med Grp-Goodfellow | 85 | 87 | 88 | 3
19th Medical Group-Little Rock | 93 | 83 | 84 | -10
1st Spec Ops Med Grp-Hurlburt | 87 | 87 | 89 | 2
20th Med Grp-Shaw | 88 | 92 | 91 | 3
23rd Med Grp-Moody | 82 | 90 | 79 | -3
2nd Med Grp-Barksdale | 84 | 77 | 77 | -7
325th Med Grp-Tyndall | 83 | 89 | 88 | 4
359th Med Grp-Randolph | 84 | 93 | 91 | 7
42nd Medical Group-Maxwell | 93 | 90 | 91 | -2
45th Med Grp-Patrick | 94 | 88 | 89 | -5
59th Med Wing-Lackland | 84 | 87 | 89 | 5
628th Med Grp-Charleston | 94 | 88 | 89 | -5
6th Med Grp-MacDill | 92 | 93 | 92 | -1
72nd Med Grp-Tinker | 95 | 87 | 84 | -10
78th Med Grp-Robins | 94 | 91 | 83 | -11
7th Med Grp-Dyess | 90 | 89 | 87 | -3
81st Med Grp-Keesler | 94 | 84 | 87 | -7
82nd Med Grp-Sheppard | 81 | 79 | 81 | 0
96th Med Grp-Eglin | 83 | 90 | 90 | 7
South Region-Air force | 100 | 90 | 90 | -11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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