Enrollees with Military PCM , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
ARMY | 71 | 73 | 88 | 76 | 84 | 63 | 54 | 68 | 69 | 90 | 79
NAVY | 71 | 73 | 88 | 76 | 87 | 60 | 53 | 69 | 70 | 90 | 80
AIR FORCE | 75 | 70 | 88 | 78 | 87 | 64 | 53 | 66 | 73 | 90 | 83
OTHER | 79 | 82 | 92 | 84 | 87 | 60 | 61 | 78 | 73 | 92 | 85
NORTH | 71 | 73 | 88 | 78 | 84 | 61 | 54 | 68 | 71 | 91 | 80
North Army | 70 | 72 | 87 | 78 | 82 | 64 | 54 | 68 | 70 | 91 | 80
North Navy | 70 | 73 | 86 | 75 | 86 | 57 | 54 | 66 | 70 | 90 | 79
North Air Force | 72 | 68 | 88 | 79 | 82 | 62 | 52 | 67 | 69 | 92 | 83
North Other | 77 | 83 | 93 | 85 | 87 | 58 | 58 | 77 | 78 | 92 | 84
SOUTH | 76 | 74 | 89 | 77 | 85 | 64 | 55 | 70 | 71 | 90 | 81
South Army | 75 | 75 | 91 | 74 | 83 | 63 | 54 | 71 | 70 | 89 | 79
South Navy | 78 | 79 | 86 | 76 | 86 | 63 | 54 | 72 | 72 | 91 | 80
South Air Force | 76 | 69 | 87 | 79 | 86 | 65 | 54 | 66 | 72 | 90 | 83
South Other | 78 | 81 | 90 | 83 | 87 | 65 | 68 | 80 | 71 | 93 | 83
WEST | 73 | 71 | 88 | 78 | 89 | 62 | 54 | 67 | 71 | 89 | 81
West Army | 69 | 71 | 86 | 76 | 88 | 64 | 54 | 63 | 69 | 89 | 78
West Navy | 70 | 70 | 90 | 78 | 90 | 61 | 52 | 70 | 69 | 90 | 81
West Air Force | 76 | 70 | 88 | 79 | 90 | 64 | 54 | 65 | 74 | 89 | 83
West Other | 82 | 82 | 94 | 84 | 89 | 59 | 60 | 79 | 70 | 92 | 88
OVERSEAS | 70 | 74 | 89 | 73 | 80 | 61 | 52 | 67 | 69 | 91 | 84
Overseas Europe | 72 | 75 | 88 | 71 | 78 | 63 | 53 | 69 | 69 | 92 | 82
Overseas Pacific | 68 | 72 | 91 | 75 | 88 | 60 | 52 | 65 | 68 | 91 | 85
Overseas Latin America | 66 | 72 | *** | *** | *** | 49 | 50 | 66 | *** | 83 | 85
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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