Enrollees with Civilian PCM , All Regions Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 93 | 91 | 89 | -3
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 93 | 91 | 89 | -3
NORTH | 91 | 88 | 90 | -1
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 91 | 88 | 90 | -1
SOUTH | 93 | 91 | 89 | -4
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 93 | 91 | 89 | -4
WEST | 94 | 94 | 90 | -4
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 94 | 94 | 90 | -4
OVERSEAS | 95 | 90 | 93 | -2
Overseas Europe | 95 | 90 | 95 | 0
Overseas Pacific | *** | 83 | *** | ***
Overseas Latin America | *** | *** | 93 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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