All Users , North Navy Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 88 | 88 | 89 | 0
NAVY | 88 | 88 | 89 | 1
NORTH | 87 | 86 | 87 | 0
North Navy | 88 | 87 | 89 | 1
FHCC-Formerly NHC Great Lakes | 67 | 90 | 94 | 27
NBHC Little Creek | 87 | 87 | 83 | -4
NBHC Navsta Sewells | 72 | 89 | 78 | 6
NBHC Oceana | 83 | 95 | 94 | 10
NH Camp Lejeune | 89 | 82 | 95 | 6
NHC Annapolis | *** | 91 | 93 | ***
NHC Cherry Point | 92 | 91 | 80 | -12
NHC Patuxent River | 86 | 93 | 88 | 2
NHC Quantico | 75 | 81 | 88 | 12
NMC Portsmouth | 92 | 92 | 87 | -5
Naval Hlth Clinic New England | 89 | 86 | 89 | -1
Walter Reed Natl Mil Med Cntr | 90 | 91 | 92 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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