Enrollees with Military PCM , South Army Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
ARMY | 85 | 87 | 84 | -1
SOUTH | 88 | 86 | 85 | -3
South Army | 87 | 83 | 84 | -3
Bayne-Jones ACH-Ft. Polk | *** | 83 | 85 | ***
Brooke AMC-Ft. Sam Houston | *** | 83 | 87 | ***
Darnall ACH-Ft. Hood | *** | *** | *** | ***
Eisenhower AMC-Ft. Gordon | 89 | 83 | 90 | 1
Fox AHC-Redstone Arsenal | 85 | 91 | 92 | 7
Lyster AHC-Ft. Rucker | 90 | 85 | 94 | 4
Martin ACH-Ft. Benning | *** | 81 | 88 | ***
Moncrief ACH-Ft. Jackson | 89 | 91 | 77 | -12
Reynolds ACH-Ft. Sill | *** | *** | 69 | ***
Winn ACH-Ft. Stewart | *** | 74 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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