All Users , All Regions How Well Doctors Communicate Listens Carefully
| 2009 | 2010 | 2011 | Trend
Benchmark | 93 | 93 | 93 | 0
US MHS | 90 | 90 | 90 | 0
ARMY | 90 | 89 | 89 | -1
NAVY | 90 | 89 | 88 | -2
AIR FORCE | 88 | 88 | 88 | 1
OTHER | 91 | 92 | 92 | 0
NORTH | 90 | 91 | 90 | 0
North Army | 89 | 88 | 88 | -1
North Navy | 89 | 89 | 86 | -3
North Air Force | 86 | 89 | 90 | 4
North Other | 92 | 93 | 92 | 0
SOUTH | 90 | 90 | 90 | 0
South Army | 92 | 89 | 91 | 0
South Navy | 88 | 88 | 88 | 0
South Air Force | 88 | 88 | 88 | 0
South Other | 90 | 92 | 91 | 1
WEST | 90 | 90 | 90 | 0
West Army | 88 | 90 | 87 | -2
West Navy | 91 | 88 | 90 | -1
West Air Force | 88 | 87 | 88 | 0
West Other | 92 | 93 | 93 | 1
OVERSEAS | 91 | 87 | 87 | -4
Overseas Europe | 91 | 87 | 85 | -6
Overseas Pacific | 90 | 88 | 89 | 0
Overseas Latin America | 94 | 89 | 90 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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