Active Duty , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 81 | 82 | 82 | 2
NAVY | 81 | 80 | 83 | 3
NORTH | 76 | 79 | 79 | 2
North Navy | 80 | 74 | 79 | -1
FHCC-Formerly NHC Great Lakes | 76 | 81 | *** | ***
NBHC Little Creek | *** | *** | *** | ***
NBHC Navsta Sewells | 67 | 86 | 79 | 12
NBHC Oceana | *** | *** | *** | ***
NH Camp Lejeune | *** | *** | *** | ***
NHC Annapolis | *** | *** | *** | ***
NHC Cherry Point | *** | *** | *** | ***
NHC Patuxent River | 73 | *** | *** | ***
NHC Quantico | *** | 65 | *** | ***
NMC Portsmouth | *** | *** | *** | ***
Naval Hlth Clinic New England | 66 | 83 | 88 | 22
Walter Reed Natl Mil Med Cntr | 79 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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