Prime Enrollees , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 85 | 86 | 86 | 1
NAVY | 86 | 83 | 86 | 0
NORTH | 84 | 84 | 83 | 0
North Navy | 85 | 80 | 84 | -1
FHCC-Formerly NHC Great Lakes | 72 | 83 | 89 | 17
NBHC Little Creek | 90 | 95 | 77 | -13
NBHC Navsta Sewells | 67 | 87 | 83 | 16
NBHC Oceana | 84 | 90 | 88 | 4
NH Camp Lejeune | 90 | 80 | 94 | 3
NHC Annapolis | *** | 93 | 90 | ***
NHC Cherry Point | 94 | 95 | 75 | -18
NHC Patuxent River | 83 | 95 | 89 | 6
NHC Quantico | 67 | 73 | 81 | 14
NMC Portsmouth | 87 | 84 | 84 | -4
Naval Hlth Clinic New England | 79 | 78 | 91 | 12
Walter Reed Natl Mil Med Cntr | 85 | 76 | 86 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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