Active Duty , South Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 69 | 84
AIR FORCE | 68 | 85
SOUTH | 67 | 81
South Air Force | 68 | 83
14th Med Grp-Columbus | *** | ***
17th Med Grp-Goodfellow | *** | ***
19th Medical Group-Little Rock | 66 | 86
1st Spec Ops Med Grp-Hurlburt | 74 | 93
20th Med Grp-Shaw | 62 | 85
23rd Med Grp-Moody | *** | ***
2nd Med Grp-Barksdale | *** | ***
325th Med Grp-Tyndall | *** | ***
359th Med Grp-Randolph | *** | ***
42nd Medical Group-Maxwell | 60 | 77
45th Med Grp-Patrick | *** | ***
59th Med Wing-Lackland | *** | ***
628th Med Grp-Charleston | *** | ***
6th Med Grp-MacDill | *** | ***
72nd Med Grp-Tinker | 81 | 81
78th Med Grp-Robins | 65 | 88
7th Med Grp-Dyess | 65 | 88
81st Med Grp-Keesler | *** | ***
82nd Med Grp-Sheppard | *** | ***
96th Med Grp-Eglin | *** | ***
South Region-Air force | *** | ***
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users