All Users , All Regions Claims Processing 2011
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 85 | 87
US MHS | 87 | 89
ARMY | 82 | 87
NAVY | 87 | 89
AIR FORCE | 87 | 89
OTHER | 87 | 89
NORTH | 85 | 87
North Army | 79 | 87
North Navy | 88 | 89
North Air Force | 84 | 87
North Other | 86 | 87
SOUTH | 87 | 88
South Army | 83 | 86
South Navy | 85 | 86
South Air Force | 85 | 88
South Other | 89 | 89
WEST | 88 | 90
West Army | 87 | 89
West Navy | 90 | 91
West Air Force | 90 | 92
West Other | 87 | 90
OVERSEAS | 76 | 84
Overseas Europe | 75 | 83
Overseas Pacific | 79 | 90
Overseas Latin America | 73 | 77
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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