Purchased Care Users , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 85 | 87 | 93 | 83 | 89 | 71 | 72 | 77 | 77 | 91 | 80
ARMY | 80 | 90 | 94 | 77 | 85 | 69 | 76 | 83 | 77 | 91 | 81
NAVY | 84 | 88 | 95 | 80 | 90 | 66 | 72 | 84 | 76 | 90 | 78
AIR FORCE | 85 | 85 | 95 | 87 | 91 | 63 | 74 | 80 | 80 | 91 | 80
OTHER | 85 | 86 | 92 | 83 | 89 | 71 | 72 | 76 | 77 | 91 | 80
NORTH | 85 | 86 | 94 | 84 | 88 | 69 | 72 | 78 | 76 | 91 | 79
North Army | 85 | 92 | 95 | 87 | 86 | 75 | 80 | 83 | 77 | 96 | 82
North Navy | 86 | 88 | 96 | 81 | 93 | 67 | 75 | 83 | 76 | 91 | 79
North Air Force | 90 | 87 | 95 | *** | 92 | 68 | 81 | 85 | 83 | 91 | 76
North Other | 84 | 85 | 93 | 83 | 87 | 69 | 71 | 77 | 76 | 90 | 78
SOUTH | 86 | 87 | 92 | 82 | 90 | 72 | 73 | 76 | 79 | 91 | 80
South Army | 83 | 92 | 91 | 70 | 89 | 66 | 71 | 82 | 77 | 92 | 81
South Navy | 79 | 91 | 97 | 77 | 83 | 65 | 78 | 90 | 83 | 94 | 78
South Air Force | 79 | 89 | 97 | 81 | 90 | 66 | 79 | 82 | 85 | 96 | 82
South Other | 86 | 87 | 92 | 82 | 90 | 73 | 73 | 75 | 78 | 91 | 80
WEST | 82 | 87 | 92 | 84 | 89 | 70 | 72 | 76 | 77 | 90 | 81
West Army | 71 | 87 | 93 | 63 | 83 | 65 | 76 | 82 | 82 | 84 | 78
West Navy | 89 | 84 | 90 | 83 | 91 | 68 | 61 | 81 | 68 | 82 | 76
West Air Force | 90 | 81 | 93 | 88 | 93 | 59 | 66 | 75 | 72 | 86 | 78
West Other | 83 | 87 | 92 | 85 | 89 | 71 | 72 | 75 | 77 | 91 | 81
OVERSEAS | 70 | 76 | 93 | 74 | 69 | 55 | 60 | 80 | 69 | 86 | 77
Overseas Europe | 76 | 79 | 94 | 81 | 63 | 54 | 61 | 76 | 67 | 89 | 78
Overseas Pacific | 69 | 74 | 95 | 66 | 73 | 50 | 60 | 81 | 72 | 86 | 79
Overseas Latin America | 66 | 74 | 92 | 70 | 73 | 60 | 60 | 84 | 70 | 83 | 77
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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