Active Duty , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 81 | 82 | 82 | 2
NAVY | 81 | 80 | 83 | 3
WEST | 84 | 87 | 88 | 4
West Navy | 83 | 89 | 92 | 9
NBHC NAS North Island | 77 | 82 | 93 | 16
NBHC NTC San Diego | *** | *** | *** | ***
NBHC Port Hueneme | 87 | 96 | 85 | -2
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | 97 | 88 | 79 | -18
NH Oak Harbor | *** | *** | 84 | ***
NH Twentynine Palms | *** | *** | *** | ***
NHC Hawaii | *** | *** | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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