Enrollees with Military PCM , South Air Force Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 79 | 78 | 78 | -1
AIR FORCE | 81 | 79 | 78 | -3
SOUTH | 81 | 79 | 77 | -4
South Air Force | 79 | 81 | 79 | 0
14th Med Grp-Columbus | 86 | 90 | 85 | -1
17th Med Grp-Goodfellow | *** | 88 | 83 | ***
19th Medical Group-Little Rock | 68 | 78 | 82 | 14
1st Spec Ops Med Grp-Hurlburt | 74 | 80 | 82 | 8
20th Med Grp-Shaw | 80 | 85 | 81 | 1
23rd Med Grp-Moody | *** | *** | *** | ***
2nd Med Grp-Barksdale | 68 | 76 | 65 | -3
325th Med Grp-Tyndall | 78 | 73 | 83 | 4
359th Med Grp-Randolph | 79 | 77 | 78 | -2
42nd Medical Group-Maxwell | 78 | 76 | 67 | -11
45th Med Grp-Patrick | 91 | 84 | 82 | -10
59th Med Wing-Lackland | 65 | *** | 78 | 13
628th Med Grp-Charleston | *** | *** | *** | ***
6th Med Grp-MacDill | 79 | 82 | 84 | 6
72nd Med Grp-Tinker | 83 | 81 | 78 | -5
78th Med Grp-Robins | 84 | 85 | 79 | -4
7th Med Grp-Dyess | 89 | 81 | 82 | -7
81st Med Grp-Keesler | *** | 82 | 90 | ***
82nd Med Grp-Sheppard | 82 | 69 | 72 | -9
96th Med Grp-Eglin | 88 | 82 | 67 | -21
South Region-Air force | *** | 78 | 84 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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