Enrollees with Military PCM , North Navy How Well Doctors Communicate 2011
| Listens Carefully | Explains so You Can Understand | Shows Respect | Spends Time with You
Benchmark | 93 | 94 | 94 | 90
US MHS | 87 | 91 | 90 | 85
NAVY | 87 | 90 | 90 | 84
NORTH | 86 | 91 | 89 | 85
North Navy | 84 | 89 | 88 | 83
FHCC-Formerly NHC Great Lakes | 74 | 82 | 77 | 77
NBHC Little Creek | 88 | 88 | 91 | 80
NBHC Navsta Sewells | 87 | 89 | 86 | 84
NBHC Oceana | 86 | 87 | 88 | 82
NH Camp Lejeune | 80 | 77 | 82 | 81
NHC Annapolis | 93 | 98 | 96 | 93
NHC Cherry Point | 85 | 87 | 85 | 86
NHC Patuxent River | 89 | 96 | 95 | 93
NHC Quantico | 92 | 94 | 94 | 88
NMC Portsmouth | 80 | 91 | 92 | 80
Naval Hlth Clinic New England | 89 | 91 | 94 | 83
Walter Reed Natl Mil Med Cntr | 80 | 92 | 85 | 82
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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