Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 84 | 85 | 85 | 1
ARMY | 83 | 85 | 82 | -1
WEST | 87 | 88 | 89 | 2
West Army | 87 | 89 | 89 | 1
Bassett ACH-Ft. Wainwright | 93 | 85 | 80 | -13
Evans ACH-Ft. Carson | 89 | 80 | 87 | -1
Irwin ACH-Ft. Riley | 90 | 97 | 89 | -1
L. Wood ACH-Ft. Leonard Wood | 96 | 94 | 77 | -19
Madigan AMC-Ft. Lewis | *** | *** | 94 | ***
Munson AHC-Ft. Leavenworth | 89 | 88 | 94 | 4
R W Bliss AHC-Ft. Huachuca | 89 | 91 | 84 | -6
Tripler AMC-Ft. Shafter | *** | *** | *** | ***
Weed ACH-Ft. Irwin | 87 | 95 | 56 | -31
William Beaumont AMC-Ft. Bliss | 73 | 87 | 94 | 21
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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