All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
NAVY | 86 | 84 | 87 | 2
WEST | 88 | 89 | 88 | 0
West Navy | 88 | 89 | 90 | 1
NBHC NAS North Island | 79 | 83 | 92 | 13
NBHC NTC San Diego | 89 | 87 | 86 | -3
NBHC Port Hueneme | 88 | 93 | 87 | -1
NH Bremerton | 94 | 90 | 88 | -6
NH Camp Pendleton | 90 | 84 | 93 | 3
NH LeMoore | 91 | 94 | 91 | 0
NH Oak Harbor | 88 | 89 | 81 | -7
NH Twentynine Palms | 75 | 83 | 99 | 24
NHC Hawaii | 100 | 82 | 82 | -19
NMC San Diego | 89 | 90 | 90 | 2
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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