Prime Enrollees , All Regions Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 73 | 74 | 73 | 0
ARMY | 73 | 72 | 67 | -6
NAVY | 67 | 69 | 71 | 4
AIR FORCE | 74 | 73 | 70 | -5
OTHER | 74 | 76 | 77 | 2
NORTH | 70 | 72 | 73 | 3
North Army | 69 | 72 | 70 | 1
North Navy | 63 | 67 | 69 | 6
North Air Force | 72 | 72 | 72 | 0
North Other | 74 | 75 | 76 | 2
SOUTH | 75 | 75 | 71 | -3
South Army | 81 | 71 | 63 | -18
South Navy | 69 | 77 | 73 | 4
South Air Force | 73 | 75 | 70 | -3
South Other | 74 | 77 | 76 | 2
WEST | 74 | 74 | 73 | -1
West Army | 72 | 73 | 70 | -2
West Navy | 70 | 69 | 70 | 0
West Air Force | 77 | 73 | 70 | -7
West Other | 75 | 78 | 79 | 4
OVERSEAS | 73 | 72 | 63 | -10
Overseas Europe | 75 | 74 | 60 | -15
Overseas Pacific | 70 | 66 | 65 | -5
Overseas Latin America | 80 | 83 | 78 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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