Prime Enrollees , All Regions Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
ARMY | 86 | 88 | 85 | -1
NAVY | 86 | 83 | 83 | -3
AIR FORCE | 88 | 88 | 87 | -1
OTHER | 91 | 90 | 89 | -2
NORTH | 86 | 86 | 87 | 1
North Army | 81 | 89 | 86 | 5
North Navy | 84 | 81 | 82 | -2
North Air Force | 86 | 87 | 88 | 2
North Other | 91 | 88 | 90 | -1
SOUTH | 90 | 89 | 86 | -3
South Army | 88 | 84 | 85 | -3
South Navy | 89 | 90 | 81 | -8
South Air Force | 88 | 89 | 87 | -1
South Other | 92 | 91 | 88 | -4
WEST | 90 | 89 | 87 | -3
West Army | 88 | 90 | 84 | -4
West Navy | 87 | 84 | 86 | -1
West Air Force | 90 | 86 | 87 | -3
West Other | 92 | 92 | 89 | -3
OVERSEAS | 85 | 88 | 83 | -1
Overseas Europe | 85 | 90 | 81 | -3
Overseas Pacific | 83 | 83 | 87 | 3
Overseas Latin America | 96 | 96 | 87 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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