Prime Enrollees , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 85 | 86 | 86 | 1
NAVY | 86 | 83 | 86 | 0
WEST | 88 | 89 | 89 | 1
West Navy | 87 | 90 | 89 | 2
NBHC NAS North Island | 80 | 84 | 92 | 11
NBHC NTC San Diego | 89 | 88 | 85 | -4
NBHC Port Hueneme | 89 | 92 | 86 | -4
NH Bremerton | 93 | 91 | 88 | -5
NH Camp Pendleton | 88 | 85 | 93 | 6
NH LeMoore | 96 | 94 | 91 | -5
NH Oak Harbor | 89 | 90 | 82 | -7
NH Twentynine Palms | 75 | 82 | 99 | 23
NHC Hawaii | 100 | 82 | 78 | -22
NMC San Diego | 88 | 92 | 91 | 3
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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