All Users , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 78 | 78 | 91 | 80 | 88 | 65 | 62 | 73 | 74 | 90 | 80
ARMY | 73 | 74 | 90 | 76 | 84 | 64 | 57 | 71 | 71 | 90 | 79
NAVY | 74 | 75 | 89 | 78 | 88 | 60 | 56 | 71 | 71 | 89 | 80
AIR FORCE | 77 | 72 | 89 | 79 | 88 | 64 | 57 | 68 | 74 | 90 | 83
OTHER | 83 | 85 | 92 | 82 | 88 | 68 | 68 | 75 | 76 | 90 | 81
NORTH | 77 | 78 | 91 | 81 | 86 | 64 | 62 | 74 | 73 | 90 | 80
North Army | 73 | 75 | 89 | 80 | 83 | 65 | 59 | 72 | 72 | 91 | 80
North Navy | 73 | 75 | 88 | 77 | 88 | 59 | 58 | 70 | 71 | 90 | 79
North Air Force | 75 | 72 | 90 | 81 | 85 | 63 | 57 | 71 | 72 | 92 | 83
North Other | 82 | 84 | 93 | 83 | 87 | 66 | 67 | 76 | 76 | 90 | 79
SOUTH | 80 | 80 | 91 | 79 | 88 | 67 | 63 | 74 | 74 | 90 | 81
South Army | 76 | 76 | 91 | 74 | 85 | 63 | 57 | 73 | 71 | 89 | 79
South Navy | 79 | 81 | 89 | 77 | 86 | 63 | 59 | 76 | 75 | 90 | 80
South Air Force | 77 | 72 | 88 | 78 | 87 | 66 | 57 | 68 | 74 | 90 | 83
South Other | 84 | 85 | 91 | 81 | 89 | 71 | 70 | 75 | 76 | 91 | 80
WEST | 76 | 76 | 90 | 80 | 89 | 64 | 60 | 71 | 73 | 89 | 81
West Army | 70 | 72 | 88 | 75 | 88 | 63 | 57 | 67 | 71 | 89 | 77
West Navy | 73 | 72 | 90 | 79 | 90 | 61 | 54 | 72 | 69 | 88 | 81
West Air Force | 78 | 72 | 89 | 79 | 91 | 64 | 56 | 67 | 74 | 89 | 83
West Other | 81 | 86 | 92 | 84 | 89 | 68 | 69 | 74 | 76 | 91 | 83
OVERSEAS | 70 | 73 | 88 | 73 | 80 | 60 | 53 | 68 | 69 | 90 | 82
Overseas Europe | 73 | 75 | 87 | 72 | 79 | 62 | 54 | 68 | 70 | 92 | 81
Overseas Pacific | 68 | 73 | 90 | 75 | 85 | 58 | 52 | 65 | 68 | 89 | 84
Overseas Latin America | 67 | 71 | 90 | 76 | 75 | 53 | 56 | 74 | 70 | 82 | 79
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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