Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 91 | 91 | 91 | -1
ARMY | 91 | 88 | 91 | 0
NAVY | 92 | 91 | 92 | 0
AIR FORCE | 90 | 90 | 91 | 2
OTHER | 92 | 91 | 91 | -1
NORTH | 91 | 91 | 90 | -1
North Army | 85 | 88 | 90 | 6
North Navy | 92 | 90 | 91 | -1
North Air Force | 88 | 83 | 89 | 1
North Other | 93 | 92 | 90 | -3
SOUTH | 92 | 90 | 91 | -1
South Army | 94 | 90 | 91 | -2
South Navy | 92 | 92 | 94 | 2
South Air Force | 91 | 91 | 91 | 1
South Other | 92 | 90 | 91 | -1
WEST | 91 | 92 | 92 | 1
West Army | 95 | 89 | 91 | -3
West Navy | 90 | 91 | 89 | -1
West Air Force | 90 | 92 | 92 | 2
West Other | 91 | 92 | 92 | 1
OVERSEAS | 80 | 80 | 82 | 3
Overseas Europe | 79 | 80 | 82 | 3
Overseas Pacific | 75 | 79 | 85 | 9
Overseas Latin America | 85 | 83 | 79 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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