Standard/Extra Users , All Regions Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 79 | 79 | 76 | -3
ARMY | 71 | 81 | 71 | 0
NAVY | 77 | 81 | 69 | -8
AIR FORCE | 68 | 71 | 82 | 14
OTHER | 82 | 78 | 77 | -5
NORTH | 78 | 75 | 77 | -1
North Army | 75 | 86 | 83 | 8
North Navy | 76 | 74 | 69 | -7
North Air Force | 64 | 66 | *** | ***
North Other | 81 | 73 | 77 | -4
SOUTH | 82 | 78 | 74 | -8
South Army | 73 | 75 | 61 | -12
South Navy | 84 | 79 | 62 | -22
South Air Force | 84 | 75 | 76 | -8
South Other | 84 | 79 | 77 | -6
WEST | 76 | 84 | 75 | -1
West Army | 67 | 82 | 55 | -12
West Navy | 75 | 93 | 78 | 3
West Air Force | 64 | 74 | 83 | 19
West Other | 81 | 84 | 77 | -4
OVERSEAS | 71 | 65 | 60 | -11
Overseas Europe | 70 | 62 | 71 | 1
Overseas Pacific | *** | 67 | 41 | ***
Overseas Latin America | 77 | 67 | 59 | -18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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