Enrollees with Military PCM , All Regions Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 71 | 71 | 70 | -1
ARMY | 73 | 71 | 67 | -6
NAVY | 67 | 69 | 70 | 3
AIR FORCE | 74 | 72 | 70 | -4
OTHER | 72 | 70 | 78 | 6
NORTH | 67 | 69 | 70 | 3
North Army | 68 | 72 | 69 | 1
North Navy | 63 | 67 | 69 | 5
North Air Force | 71 | 70 | 70 | -1
North Other | 69 | 67 | 79 | 9
SOUTH | 75 | 72 | 69 | -6
South Army | 81 | 70 | 64 | -17
South Navy | 69 | 76 | 72 | 3
South Air Force | 72 | 74 | 70 | -1
South Other | 74 | 69 | 78 | 3
WEST | 73 | 71 | 70 | -3
West Army | 72 | 71 | 69 | -3
West Navy | 70 | 68 | 70 | 0
West Air Force | 77 | 72 | 70 | -7
West Other | 73 | 72 | 77 | 4
OVERSEAS | 73 | 71 | 63 | -10
Overseas Europe | 75 | 73 | 61 | -14
Overseas Pacific | 69 | 65 | 63 | -6
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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