Active Duty , West Air Force Claims Processing
| 2009 | 2010 | 2011 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 82 | 83 | 84 | 2
AIR FORCE | 82 | 82 | 84 | 2
WEST | 85 | 88 | 89 | 4
West Air Force | 87 | 87 | 89 | 2
10th Med Group-USAF Academy CO | *** | *** | *** | ***
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 92 | *** | 90 | -2
30th Med Grp-Vandenberg | 94 | 92 | 84 | -10
341st Med Grp-Malmstrom | 96 | 96 | 96 | 1
355th Med Grp-Davis Monthan | 95 | 85 | 90 | -4
366th Med Grp-Mountain Home | 82 | 91 | *** | ***
377th Med Grp-Kirtland | 83 | *** | 89 | 5
3rd Med Grp-Elmendorf | *** | *** | *** | ***
509th Med Grp-Whiteman | 93 | *** | 88 | -5
55th Med Grp-Offutt | 79 | 89 | 92 | 14
56th Med Grp-Luke | 84 | *** | *** | ***
5th Med Grp-Minot | 97 | 86 | 91 | -6
60th Med Grp-Travis | 76 | *** | *** | ***
61st Med Group-Los Angeles | 83 | 89 | 86 | 3
75th Med Grp-Hill | 79 | 88 | 97 | 18
90th Med Grp-F.E. Warren | 91 | 80 | 86 | -5
92nd Med Grp-Fairchild | *** | 83 | 89 | ***
95th Med Grp-Edwards | *** | 97 | 82 | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | 87 | 88 | 84 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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