Active Duty , All Regions How Well Doctors Communicate Listens Carefully
| 2009 | 2010 | 2011 | Trend
Benchmark | 93 | 93 | 93 | 0
US MHS | 89 | 89 | 87 | -1
ARMY | 88 | 86 | 87 | -1
NAVY | 90 | 89 | 85 | -5
AIR FORCE | 86 | 87 | 85 | -1
OTHER | 91 | 93 | 90 | -1
NORTH | 90 | 89 | 85 | -6
North Army | 91 | 88 | 82 | -9
North Navy | 90 | 89 | 78 | -11
North Air Force | 85 | 87 | 87 | 1
North Other | 92 | 92 | 92 | 0
SOUTH | 89 | 88 | 87 | -1
South Army | 90 | 87 | 91 | 1
South Navy | 87 | 90 | 81 | -6
South Air Force | 87 | 87 | 84 | -3
South Other | 91 | 91 | 90 | -1
WEST | 87 | 89 | 90 | 3
West Army | 82 | 85 | 88 | 6
West Navy | 92 | 91 | 93 | 0
West Air Force | 85 | 87 | 86 | 1
West Other | 90 | 97 | 93 | 3
OVERSEAS | 90 | 84 | 85 | -5
Overseas Europe | 90 | 84 | 82 | -8
Overseas Pacific | 90 | 83 | 91 | 0
Overseas Latin America | 93 | *** | 91 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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