Enrollees with Military PCM , North Navy 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
NAVY | 71 | 73 | 88 | 76 | 87 | 60 | 53 | 69 | 70 | 90 | 80
NORTH | 71 | 73 | 88 | 78 | 84 | 61 | 54 | 68 | 71 | 91 | 80
North Navy | 70 | 73 | 86 | 75 | 86 | 57 | 54 | 66 | 70 | 90 | 79
FHCC-Formerly NHC Great Lakes | 77 | 76 | 77 | 79 | 89 | 60 | 45 | 55 | 63 | 90 | 85
NBHC Little Creek | 67 | 67 | 87 | 86 | 80 | 65 | 54 | 72 | 69 | 88 | 77
NBHC Navsta Sewells | 69 | 65 | 87 | 74 | 80 | 53 | 50 | 59 | 75 | 93 | 80
NBHC Oceana | 68 | 66 | 86 | 73 | 90 | 52 | 47 | 67 | 69 | 93 | 81
NH Camp Lejeune | 66 | 78 | 80 | 77 | 94 | 50 | 48 | 64 | 68 | 89 | 77
NHC Annapolis | 73 | 74 | 95 | 76 | 91 | 63 | 47 | 75 | 63 | 91 | 79
NHC Cherry Point | 67 | 74 | 86 | 65 | 78 | 61 | 56 | 70 | 69 | 88 | 82
NHC Patuxent River | 71 | 68 | 93 | 78 | 88 | 60 | 58 | 70 | 70 | 93 | 77
NHC Quantico | 71 | 75 | 92 | 78 | 84 | 50 | 50 | 66 | 69 | 91 | 74
NMC Portsmouth | 70 | 70 | 86 | 69 | 78 | 58 | 60 | 69 | 74 | 88 | 80
Naval Hlth Clinic New England | 81 | 79 | 90 | 81 | 89 | 65 | 60 | 64 | 65 | 94 | 81
Walter Reed Natl Mil Med Cntr | 68 | 75 | 85 | 77 | 84 | 66 | 58 | 68 | 73 | 92 | 90
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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