Enrollees with Military PCM , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 84 | 85 | 85 | 1
NAVY | 85 | 83 | 86 | 1
WEST | 87 | 88 | 89 | 2
West Navy | 86 | 88 | 89 | 3
NBHC NAS North Island | 78 | 83 | 91 | 13
NBHC NTC San Diego | 88 | 88 | 84 | -4
NBHC Port Hueneme | 89 | 91 | 86 | -3
NH Bremerton | 92 | 89 | 84 | -8
NH Camp Pendleton | 83 | 87 | 92 | 9
NH LeMoore | 92 | 92 | 87 | -5
NH Oak Harbor | 87 | 89 | 90 | 2
NH Twentynine Palms | *** | 81 | 98 | ***
NHC Hawaii | 100 | 81 | 81 | -18
NMC San Diego | 87 | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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