Active Duty Dependents , All Regions Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 76 | 74 | 72 | -4
ARMY | 74 | 73 | 68 | -5
NAVY | 73 | 69 | 73 | 0
AIR FORCE | 74 | 69 | 67 | -7
OTHER | 79 | 77 | 74 | -5
NORTH | 74 | 73 | 71 | -3
North Army | 72 | 68 | 71 | -1
North Navy | 71 | 66 | 77 | 6
North Air Force | 71 | 68 | 68 | -2
North Other | 78 | 78 | 70 | -8
SOUTH | 77 | 72 | 73 | -4
South Army | 78 | 72 | 67 | -11
South Navy | 72 | 77 | 65 | -6
South Air Force | 70 | 70 | 68 | -3
South Other | 79 | 73 | 78 | -1
WEST | 78 | 77 | 72 | -5
West Army | 74 | 79 | 73 | 0
West Navy | 75 | 70 | 70 | -5
West Air Force | 79 | 70 | 67 | -12
West Other | 80 | 81 | 75 | -6
OVERSEAS | 70 | 74 | 57 | -12
Overseas Europe | 70 | 78 | 49 | -21
Overseas Pacific | 63 | 62 | 73 | 10
Overseas Latin America | 88 | 77 | 67 | -20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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