Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 88 | 90 | 89 | 1
ARMY | 85 | 87 | 84 | -1
NAVY | 89 | 88 | 91 | 2
AIR FORCE | 88 | 86 | 89 | 1
OTHER | 88 | 91 | 89 | 1
NORTH | 88 | 89 | 88 | 0
North Army | 79 | 88 | 82 | 3
North Navy | 84 | 85 | 92 | 8
North Air Force | 91 | 76 | 90 | -1
North Other | 90 | 92 | 89 | -1
SOUTH | 88 | 89 | 90 | 2
South Army | 92 | 88 | 92 | 0
South Navy | 92 | 92 | 89 | -3
South Air Force | 88 | 88 | 88 | 0
South Other | 87 | 90 | 91 | 4
WEST | 89 | 90 | 88 | -1
West Army | 86 | 88 | 81 | -5
West Navy | 93 | 91 | 87 | -6
West Air Force | 86 | 89 | 90 | 4
West Other | 90 | 91 | 89 | -1
OVERSEAS | 66 | 66 | 66 | 1
Overseas Europe | 62 | 60 | 67 | 5
Overseas Pacific | 62 | 71 | 58 | -4
Overseas Latin America | 80 | 72 | 74 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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