All Users , West Air Force Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 81 | 82 | 80 | -2
AIR FORCE | 81 | 80 | 79 | -3
WEST | 82 | 82 | 80 | -2
West Air Force | 83 | 81 | 79 | -4
10th Med Group-USAF Academy CO | 80 | 87 | 79 | 0
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 81 | 79 | 80 | 0
30th Med Grp-Vandenberg | 87 | 90 | 81 | -5
341st Med Grp-Malmstrom | 89 | 79 | 85 | -5
355th Med Grp-Davis Monthan | 84 | 85 | 82 | -3
366th Med Grp-Mountain Home | *** | 87 | 84 | ***
377th Med Grp-Kirtland | 79 | 71 | 77 | -3
3rd Med Grp-Elmendorf | 87 | 78 | 65 | -22
509th Med Grp-Whiteman | 93 | 76 | 81 | -12
55th Med Grp-Offutt | 83 | 78 | 76 | -7
56th Med Grp-Luke | 89 | 81 | 82 | -7
5th Med Grp-Minot | *** | 81 | 84 | ***
60th Med Grp-Travis | 78 | 91 | 72 | -6
61st Med Group-Los Angeles | 79 | 81 | 76 | -3
75th Med Grp-Hill | 95 | 85 | 84 | -11
90th Med Grp-F.E. Warren | *** | 79 | 73 | ***
92nd Med Grp-Fairchild | 78 | 84 | 82 | 4
95th Med Grp-Edwards | 82 | 86 | 74 | -8
99th Med Grp-O'Callaghan Hosp | 81 | 86 | 74 | -7
West Region-Air force | 91 | 78 | 85 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users