Prime Enrollees , All Regions How Well Doctors Communicate Listens Carefully
| 2009 | 2010 | 2011 | Trend
Benchmark | 93 | 93 | 93 | 0
US MHS | 89 | 89 | 89 | -1
ARMY | 89 | 88 | 88 | -1
NAVY | 89 | 88 | 87 | -2
AIR FORCE | 87 | 87 | 87 | 0
OTHER | 91 | 91 | 90 | -1
NORTH | 90 | 90 | 88 | -1
North Army | 88 | 87 | 86 | -2
North Navy | 87 | 88 | 84 | -3
North Air Force | 86 | 88 | 89 | 3
North Other | 92 | 92 | 91 | -1
SOUTH | 89 | 89 | 89 | 0
South Army | 91 | 89 | 92 | 1
South Navy | 89 | 87 | 85 | -3
South Air Force | 87 | 88 | 87 | -1
South Other | 89 | 90 | 89 | 0
WEST | 89 | 89 | 89 | 0
West Army | 87 | 89 | 85 | -1
West Navy | 91 | 87 | 91 | 0
West Air Force | 88 | 86 | 88 | 0
West Other | 92 | 93 | 91 | 0
OVERSEAS | 90 | 87 | 86 | -4
Overseas Europe | 90 | 88 | 85 | -5
Overseas Pacific | 90 | 87 | 90 | -1
Overseas Latin America | 96 | 88 | 88 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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