Prime Enrollees , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 76 | 76 | 89 | 80 | 87 | 65 | 59 | 71 | 73 | 90 | 80
ARMY | 72 | 73 | 89 | 76 | 84 | 64 | 55 | 69 | 70 | 90 | 79
NAVY | 72 | 74 | 88 | 77 | 88 | 60 | 54 | 69 | 70 | 90 | 80
AIR FORCE | 76 | 71 | 88 | 78 | 87 | 64 | 55 | 67 | 73 | 90 | 83
OTHER | 81 | 83 | 91 | 83 | 88 | 69 | 67 | 74 | 75 | 91 | 80
NORTH | 74 | 76 | 89 | 80 | 85 | 63 | 59 | 71 | 72 | 90 | 79
North Army | 71 | 72 | 88 | 78 | 82 | 65 | 55 | 69 | 71 | 91 | 80
North Navy | 71 | 74 | 86 | 76 | 86 | 58 | 56 | 67 | 70 | 90 | 79
North Air Force | 72 | 70 | 89 | 80 | 83 | 62 | 53 | 69 | 70 | 92 | 83
North Other | 81 | 83 | 91 | 83 | 86 | 66 | 65 | 75 | 75 | 91 | 78
SOUTH | 79 | 78 | 90 | 79 | 87 | 67 | 61 | 72 | 73 | 90 | 80
South Army | 75 | 75 | 91 | 74 | 84 | 63 | 55 | 72 | 70 | 89 | 79
South Navy | 79 | 80 | 87 | 77 | 87 | 63 | 55 | 72 | 73 | 90 | 80
South Air Force | 77 | 70 | 87 | 78 | 86 | 66 | 55 | 67 | 73 | 90 | 82
South Other | 83 | 83 | 90 | 82 | 88 | 72 | 69 | 74 | 75 | 91 | 80
WEST | 75 | 75 | 89 | 80 | 90 | 64 | 58 | 69 | 72 | 90 | 81
West Army | 69 | 71 | 87 | 77 | 89 | 64 | 55 | 64 | 70 | 89 | 78
West Navy | 71 | 71 | 90 | 78 | 90 | 61 | 53 | 71 | 69 | 90 | 82
West Air Force | 77 | 71 | 89 | 78 | 90 | 64 | 56 | 66 | 74 | 89 | 83
West Other | 80 | 84 | 91 | 84 | 90 | 67 | 66 | 73 | 75 | 91 | 84
OVERSEAS | 70 | 74 | 88 | 73 | 82 | 62 | 53 | 67 | 69 | 91 | 83
Overseas Europe | 72 | 75 | 86 | 71 | 81 | 64 | 54 | 67 | 70 | 92 | 81
Overseas Pacific | 68 | 73 | 90 | 76 | 87 | 60 | 52 | 64 | 68 | 90 | 85
Overseas Latin America | 68 | 71 | 88 | 82 | 76 | 53 | 54 | 71 | 73 | 80 | 74
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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