Enrollees with Military PCM , West Navy How Well Doctors Communicate Listens Carefully
| 2009 | 2010 | 2011 | Trend
Benchmark | 93 | 93 | 93 | 0
US MHS | 88 | 88 | 87 | -1
NAVY | 89 | 87 | 87 | -2
WEST | 88 | 88 | 87 | -1
West Navy | 90 | 86 | 90 | 0
NBHC NAS North Island | 94 | 83 | 87 | -7
NBHC NTC San Diego | 78 | 82 | 86 | 7
NBHC Port Hueneme | 93 | 89 | 90 | -3
NH Bremerton | 89 | 90 | 92 | 3
NH Camp Pendleton | 88 | 83 | 88 | 0
NH LeMoore | 93 | 91 | 87 | -7
NH Oak Harbor | 87 | 85 | 92 | 5
NH Twentynine Palms | 93 | 83 | 92 | -1
NHC Hawaii | 93 | 83 | 85 | -9
NMC San Diego | 92 | 89 | 93 | 1
TRICARE Outpatient-Chula Vista | 80 | 86 | 86 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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