Enrollees with Military PCM , North Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
AIR FORCE | 70 | 87
NORTH | 70 | 86
North Air Force | 70 | 87
375th Med Grp-Scott | 78 | 93
633rd Med Grp Langley-Eustis | 53 | 83
66th Med Grp-Hanscom | 73 | 92
779th Med Grp-Andrews | 64 | 89
87th Med Grp-McGuire | 72 | 92
88th Med Grp-Wright-Patterson | 74 | 83
North Region-Air force | 80 | 84
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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