All Users , North Army Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
ARMY | 83 | 85 | 82 | -2
NORTH | 84 | 85 | 85 | 1
North Army | 79 | 85 | 79 | -1
Blanchfield ACH-Ft. Campbell | 86 | 94 | 90 | 4
Ft Belvoir Community Hosp-FBCH | 80 | 87 | 70 | -10
Guthrie AHC-Ft. Drum | 79 | 78 | 76 | -3
Ireland ACH-Ft. Knox | 79 | 80 | 82 | 3
Keller ACH-West Point | 69 | 88 | 71 | 1
Kenner AHC-Ft. Lee | 91 | 88 | 79 | -12
Kimbrough Amb Car Cen-Ft Meade | 90 | 83 | 90 | 0
McDonald AHC-Ft. Eustis | 99 | 78 | 88 | -12
Walter Reed AMC-Washington DC | 74 | 80 | 79 | 5
Womack AMC-Ft. Bragg | 85 | 85 | 81 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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