Prime Enrollees , West Air Force Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 73 | 74 | 73 | 0
AIR FORCE | 74 | 73 | 70 | -5
WEST | 74 | 74 | 73 | -1
West Air Force | 77 | 73 | 70 | -7
10th Med Group-USAF Academy CO | 73 | 78 | 71 | -2
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 73 | 69 | 68 | -5
30th Med Grp-Vandenberg | 84 | 85 | 74 | -10
341st Med Grp-Malmstrom | 88 | 68 | 75 | -12
355th Med Grp-Davis Monthan | 77 | 80 | 73 | -4
366th Med Grp-Mountain Home | *** | 80 | 74 | ***
377th Med Grp-Kirtland | 72 | 62 | 67 | -4
3rd Med Grp-Elmendorf | 82 | 63 | 54 | -28
509th Med Grp-Whiteman | 92 | 70 | 75 | -17
55th Med Grp-Offutt | 72 | 72 | 70 | -2
56th Med Grp-Luke | 91 | 78 | 76 | -15
5th Med Grp-Minot | *** | 79 | 74 | ***
60th Med Grp-Travis | 64 | 87 | 57 | -7
61st Med Group-Los Angeles | 71 | 71 | 73 | 2
75th Med Grp-Hill | 88 | 84 | 79 | -9
90th Med Grp-F.E. Warren | *** | 73 | 63 | ***
92nd Med Grp-Fairchild | 67 | 80 | 73 | 6
95th Med Grp-Edwards | 74 | 81 | 63 | -12
99th Med Grp-O'Callaghan Hosp | 79 | 79 | 67 | -12
West Region-Air force | 87 | 73 | 75 | -12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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