Prime Enrollees , South Air Force Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
AIR FORCE | 88 | 88 | 87 | -1
SOUTH | 90 | 89 | 86 | -3
South Air Force | 88 | 89 | 87 | -1
14th Med Grp-Columbus | 95 | 99 | 97 | 2
17th Med Grp-Goodfellow | *** | 91 | 91 | ***
19th Medical Group-Little Rock | 76 | 93 | 89 | 13
1st Spec Ops Med Grp-Hurlburt | 78 | 87 | 91 | 13
20th Med Grp-Shaw | 92 | 95 | 86 | -6
23rd Med Grp-Moody | *** | *** | *** | ***
2nd Med Grp-Barksdale | 77 | 78 | 72 | -5
325th Med Grp-Tyndall | 87 | 80 | 89 | 3
359th Med Grp-Randolph | 95 | 91 | 88 | -8
42nd Medical Group-Maxwell | 89 | 90 | 77 | -12
45th Med Grp-Patrick | 99 | 91 | 91 | -9
59th Med Wing-Lackland | 73 | 98 | 94 | 21
628th Med Grp-Charleston | *** | *** | *** | ***
6th Med Grp-MacDill | 87 | 87 | 92 | 5
72nd Med Grp-Tinker | 91 | 92 | 84 | -8
78th Med Grp-Robins | 90 | 89 | 90 | 0
7th Med Grp-Dyess | 98 | 87 | 91 | -6
81st Med Grp-Keesler | *** | 81 | 77 | ***
82nd Med Grp-Sheppard | 91 | 84 | 82 | -9
96th Med Grp-Eglin | 93 | 97 | 83 | -10
South Region-Air force | *** | 85 | 91 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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