Enrollees with Military PCM , South Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
AIR FORCE | 70 | 87
SOUTH | 69 | 85
South Air Force | 70 | 87
14th Med Grp-Columbus | 74 | 96
17th Med Grp-Goodfellow | 75 | 91
19th Medical Group-Little Rock | 76 | 89
1st Spec Ops Med Grp-Hurlburt | 74 | 90
20th Med Grp-Shaw | 76 | 86
23rd Med Grp-Moody | *** | ***
2nd Med Grp-Barksdale | 59 | 71
325th Med Grp-Tyndall | 77 | 88
359th Med Grp-Randolph | 69 | 86
42nd Medical Group-Maxwell | 58 | 76
45th Med Grp-Patrick | 74 | 90
59th Med Wing-Lackland | 65 | 91
628th Med Grp-Charleston | *** | ***
6th Med Grp-MacDill | 78 | 91
72nd Med Grp-Tinker | 74 | 83
78th Med Grp-Robins | 70 | 89
7th Med Grp-Dyess | 72 | 91
81st Med Grp-Keesler | 82 | 98
82nd Med Grp-Sheppard | 63 | 81
96th Med Grp-Eglin | 54 | 80
South Region-Air force | 79 | 90
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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