Active Duty Dependents , All Regions Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 72 | 85
ARMY | 68 | 83
NAVY | 73 | 87
AIR FORCE | 67 | 84
OTHER | 74 | 85
NORTH | 71 | 85
North Army | 71 | 86
North Navy | 77 | 88
North Air Force | 68 | 88
North Other | 70 | 83
SOUTH | 73 | 85
South Army | 67 | 88
South Navy | 65 | 81
South Air Force | 68 | 85
South Other | 78 | 84
WEST | 72 | 85
West Army | 73 | 81
West Navy | 70 | 88
West Air Force | 67 | 81
West Other | 75 | 87
OVERSEAS | 57 | 79
Overseas Europe | 49 | 77
Overseas Pacific | 73 | 83
Overseas Latin America | 67 | 86
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users