Retirees and Dependents , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 84 | 85 | 93 | 83 | 90 | 72 | 72 | 77 | 77 | 90 | 79
ARMY | 79 | 82 | 93 | 81 | 87 | 73 | 71 | 78 | 77 | 90 | 78
NAVY | 83 | 80 | 93 | 79 | 91 | 70 | 73 | 79 | 75 | 89 | 78
AIR FORCE | 82 | 79 | 93 | 83 | 90 | 71 | 69 | 77 | 78 | 88 | 80
OTHER | 86 | 88 | 93 | 84 | 90 | 71 | 73 | 77 | 77 | 90 | 78
NORTH | 83 | 85 | 94 | 84 | 89 | 70 | 73 | 79 | 76 | 90 | 78
North Army | 78 | 82 | 94 | 82 | 86 | 76 | 73 | 77 | 78 | 92 | 78
North Navy | 81 | 82 | 94 | 76 | 92 | 67 | 74 | 79 | 74 | 90 | 77
North Air Force | 80 | 81 | 93 | 85 | 89 | 70 | 70 | 81 | 75 | 89 | 82
North Other | 86 | 87 | 93 | 86 | 89 | 69 | 73 | 79 | 75 | 90 | 77
SOUTH | 86 | 85 | 93 | 82 | 91 | 73 | 73 | 78 | 78 | 90 | 78
South Army | 84 | 81 | 94 | 81 | 92 | 70 | 70 | 80 | 77 | 90 | 77
South Navy | 89 | 87 | 95 | 84 | 92 | 76 | 79 | 84 | 83 | 85 | 76
South Air Force | 84 | 78 | 93 | 81 | 90 | 72 | 68 | 78 | 79 | 87 | 80
South Other | 87 | 88 | 93 | 82 | 91 | 74 | 74 | 76 | 78 | 90 | 78
WEST | 82 | 84 | 92 | 85 | 90 | 71 | 71 | 75 | 77 | 89 | 80
West Army | 77 | 85 | 91 | 81 | 86 | 73 | 70 | 76 | 76 | 88 | 73
West Navy | 82 | 72 | 90 | 82 | 88 | 73 | 69 | 75 | 74 | 87 | 84
West Air Force | 82 | 79 | 92 | 84 | 91 | 70 | 68 | 73 | 80 | 87 | 79
West Other | 84 | 88 | 92 | 87 | 90 | 70 | 72 | 75 | 77 | 91 | 80
OVERSEAS | 73 | 76 | 93 | 75 | 74 | 53 | 64 | 76 | 71 | 87 | 77
Overseas Europe | 78 | 77 | 93 | 86 | 75 | 58 | 67 | 74 | 71 | 92 | 77
Overseas Pacific | 69 | 77 | 92 | 63 | 71 | 49 | 61 | 76 | 70 | 85 | 79
Overseas Latin America | 70 | 73 | 94 | *** | 77 | 53 | 59 | 81 | 72 | 82 | 78
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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