All Users , South Air Force Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 74 | 75 | 73 | -1
AIR FORCE | 74 | 73 | 71 | -3
SOUTH | 76 | 76 | 71 | -5
South Air Force | 75 | 74 | 70 | -5
14th Med Grp-Columbus | 80 | 83 | 76 | -4
17th Med Grp-Goodfellow | 69 | 86 | 76 | 7
19th Medical Group-Little Rock | 64 | 66 | 74 | 10
1st Spec Ops Med Grp-Hurlburt | 70 | 75 | 77 | 7
20th Med Grp-Shaw | 71 | 78 | 76 | 6
23rd Med Grp-Moody | *** | *** | *** | ***
2nd Med Grp-Barksdale | 61 | 75 | 60 | -1
325th Med Grp-Tyndall | 68 | 68 | 78 | 10
359th Med Grp-Randolph | 69 | 68 | 70 | 1
42nd Medical Group-Maxwell | 71 | 64 | 59 | -12
45th Med Grp-Patrick | 86 | 78 | 75 | -11
59th Med Wing-Lackland | 62 | 81 | 61 | -1
628th Med Grp-Charleston | *** | *** | *** | ***
6th Med Grp-MacDill | 73 | 76 | 77 | 5
72nd Med Grp-Tinker | 78 | 71 | 74 | -5
78th Med Grp-Robins | 78 | 83 | 72 | -6
7th Med Grp-Dyess | 83 | 73 | 74 | -8
81st Med Grp-Keesler | *** | 62 | 66 | ***
82nd Med Grp-Sheppard | 74 | 56 | 65 | -9
96th Med Grp-Eglin | 82 | 74 | 71 | -12
South Region-Air force | *** | 73 | 80 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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