Enrollees with Military PCM , West Other Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
OTHER | 90 | 87 | 90 | 0
WEST | 88 | 87 | 86 | -3
West Other | 88 | 91 | 90 | 1
Out of Catchment West Region | 94 | 89 | 90 | -4
West Region-Other | *** | *** | 93 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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