Enrollees with Military PCM , West Air Force Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 86 | 86 | 87 | 2
AIR FORCE | 86 | 86 | 88 | 3
WEST | 89 | 90 | 90 | 1
West Air Force | 89 | 90 | 91 | 2
10th Med Group-USAF Academy CO | 84 | 85 | 90 | 6
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 88 | 88 | 89 | 1
30th Med Grp-Vandenberg | 88 | 90 | 91 | 3
341st Med Grp-Malmstrom | 97 | 92 | 92 | -5
355th Med Grp-Davis Monthan | 87 | 94 | 89 | 2
366th Med Grp-Mountain Home | 84 | 98 | 97 | 13
377th Med Grp-Kirtland | 78 | 89 | 93 | 15
3rd Med Grp-Elmendorf | 89 | 89 | 94 | 4
509th Med Grp-Whiteman | 94 | 95 | 91 | -3
55th Med Grp-Offutt | 88 | 91 | 92 | 3
56th Med Grp-Luke | 92 | 95 | 92 | 0
5th Med Grp-Minot | 98 | 94 | 98 | 0
60th Med Grp-Travis | 88 | 81 | 76 | -12
61st Med Group-Los Angeles | 85 | 84 | 90 | 5
75th Med Grp-Hill | 89 | 88 | 94 | 4
90th Med Grp-F.E. Warren | 95 | 87 | 93 | -2
92nd Med Grp-Fairchild | 92 | 94 | 93 | 1
95th Med Grp-Edwards | 95 | 95 | 87 | -8
99th Med Grp-O'Callaghan Hosp | 89 | 90 | 93 | 5
West Region-Air force | 86 | 94 | 90 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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