Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 86 | 86 | 87 | 2
NAVY | 85 | 86 | 88 | 4
NORTH | 83 | 82 | 86 | 3
North Navy | 85 | 85 | 88 | 3
FHCC-Formerly NHC Great Lakes | 66 | 89 | 90 | 24
NBHC Little Creek | 88 | 88 | 83 | -5
NBHC Navsta Sewells | 71 | 87 | 78 | 7
NBHC Oceana | 81 | 94 | 93 | 12
NH Camp Lejeune | 88 | 74 | 97 | 9
NHC Annapolis | *** | 90 | 92 | ***
NHC Cherry Point | 91 | 90 | 81 | -10
NHC Patuxent River | 85 | 92 | 87 | 1
NHC Quantico | 74 | 79 | 88 | 14
NMC Portsmouth | 87 | 93 | 79 | -8
Naval Hlth Clinic New England | 88 | 85 | 87 | -1
Walter Reed Natl Mil Med Cntr | 84 | 83 | 88 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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