Active Duty , West Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 85 | 84 | -2
NAVY | 83 | 81 | 81 | -2
WEST | 86 | 86 | 83 | -3
West Navy | 82 | 82 | 84 | 2
NBHC NAS North Island | 75 | 72 | 76 | 1
NBHC NTC San Diego | *** | *** | *** | ***
NBHC Port Hueneme | 82 | 86 | 90 | 8
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | 83 | *** | 93 | 11
NH Oak Harbor | *** | *** | 92 | ***
NH Twentynine Palms | *** | *** | *** | ***
NHC Hawaii | *** | *** | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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