Enrollees with Military PCM , All Regions How Well Doctors Communicate Listens Carefully
| 2009 | 2010 | 2011 | Trend
Benchmark | 93 | 93 | 93 | 0
US MHS | 88 | 88 | 87 | -1
ARMY | 89 | 88 | 87 | -2
NAVY | 89 | 87 | 87 | -2
AIR FORCE | 87 | 86 | 87 | 0
OTHER | 92 | 93 | 90 | -2
NORTH | 88 | 88 | 86 | -2
North Army | 88 | 87 | 85 | -3
North Navy | 88 | 87 | 84 | -4
North Air Force | 86 | 87 | 88 | 1
North Other | 93 | 93 | 91 | -2
SOUTH | 89 | 88 | 88 | -1
South Army | 90 | 88 | 91 | 0
South Navy | 89 | 87 | 85 | -4
South Air Force | 87 | 87 | 86 | -1
South Other | 93 | 91 | 89 | -4
WEST | 88 | 88 | 87 | -1
West Army | 87 | 89 | 84 | -2
West Navy | 90 | 86 | 90 | 0
West Air Force | 88 | 86 | 87 | -1
West Other | 90 | 96 | 92 | 2
OVERSEAS | 90 | 87 | 88 | -3
Overseas Europe | 90 | 87 | 87 | -4
Overseas Pacific | 90 | 86 | 90 | 0
Overseas Latin America | 97 | 82 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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