Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 91 | 90 | 90 | -1
ARMY | 89 | 86 | 90 | 1
NAVY | 93 | 92 | 90 | -3
AIR FORCE | 89 | 88 | 92 | 2
OTHER | 91 | 90 | 90 | -1
NORTH | 91 | 89 | 89 | -2
North Army | 88 | 85 | 95 | 7
North Navy | 95 | 91 | 92 | -3
North Air Force | 88 | 82 | 91 | 3
North Other | 91 | 90 | 87 | -4
SOUTH | 92 | 90 | 91 | -1
South Army | 93 | 89 | 86 | -7
South Navy | 92 | 97 | 85 | -7
South Air Force | 95 | 88 | 90 | -5
South Other | 92 | 90 | 93 | 1
WEST | 90 | 92 | 91 | 1
West Army | 87 | 88 | 89 | 2
West Navy | 92 | 92 | 92 | 1
West Air Force | 87 | 94 | 95 | 8
West Other | 91 | 92 | 91 | -1
OVERSEAS | 80 | 80 | 76 | -4
Overseas Europe | 78 | 79 | 70 | -8
Overseas Pacific | 79 | 81 | 85 | 6
Overseas Latin America | 84 | 81 | 77 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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