Enrollees with Military PCM , South Air Force 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
AIR FORCE | 75 | 70 | 88 | 78 | 87 | 64 | 53 | 66 | 73 | 90 | 83
SOUTH | 76 | 74 | 89 | 77 | 85 | 64 | 55 | 70 | 71 | 90 | 81
South Air Force | 76 | 69 | 87 | 79 | 86 | 65 | 54 | 66 | 72 | 90 | 83
14th Med Grp-Columbus | 85 | 76 | 89 | 85 | 87 | 68 | 53 | 69 | 77 | 89 | 79
17th Med Grp-Goodfellow | 78 | 65 | 84 | 83 | 91 | 62 | 46 | 59 | 80 | 89 | 84
19th Medical Group-Little Rock | 79 | 70 | 87 | 82 | 87 | 68 | 51 | 66 | 72 | 89 | 86
1st Spec Ops Med Grp-Hurlburt | 73 | 71 | 89 | 82 | 81 | 62 | 50 | 71 | 75 | 89 | 84
20th Med Grp-Shaw | 80 | 78 | 90 | 81 | 93 | 72 | 65 | 74 | 64 | 92 | 86
23rd Med Grp-Moody | 79 | 67 | 82 | *** | *** | 61 | 50 | 70 | 71 | 87 | 87
2nd Med Grp-Barksdale | 75 | 68 | 77 | 65 | 81 | 57 | 51 | 51 | 79 | 91 | 78
325th Med Grp-Tyndall | 75 | 62 | 87 | 83 | 91 | 58 | 38 | 65 | 71 | 88 | 82
359th Med Grp-Randolph | 73 | 71 | 91 | 78 | 79 | 67 | 62 | 73 | 73 | 88 | 72
42nd Medical Group-Maxwell | 77 | 69 | 89 | 67 | 88 | 68 | 57 | 66 | 73 | 88 | 81
45th Med Grp-Patrick | 85 | 78 | 90 | 82 | 95 | 75 | 59 | 70 | 77 | 91 | 88
59th Med Wing-Lackland | 67 | 61 | 89 | 78 | 77 | 63 | 52 | 66 | 69 | 86 | 79
628th Med Grp-Charleston | 82 | 75 | 88 | *** | *** | 60 | 46 | 66 | 72 | 81 | 76
6th Med Grp-MacDill | 79 | 77 | 88 | 84 | 85 | 68 | 59 | 72 | 68 | 95 | 89
72nd Med Grp-Tinker | 78 | 67 | 81 | 78 | 78 | 60 | 45 | 54 | 65 | 91 | 82
78th Med Grp-Robins | 79 | 66 | 82 | 79 | 95 | 67 | 51 | 66 | 80 | 93 | 85
7th Med Grp-Dyess | 79 | 74 | 82 | 82 | 89 | 67 | 53 | 58 | 82 | 87 | 86
81st Med Grp-Keesler | 77 | 69 | 86 | 90 | 83 | 66 | 60 | 65 | 71 | 89 | 81
82nd Med Grp-Sheppard | 77 | 62 | 80 | 72 | 85 | 57 | 48 | 53 | 66 | 91 | 84
96th Med Grp-Eglin | 78 | 74 | 89 | 67 | 86 | 73 | 60 | 70 | 76 | 92 | 82
South Region-Air force | 78 | 67 | 85 | 84 | *** | 63 | 57 | 59 | 81 | 95 | 85
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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