Enrollees with Military PCM , Overseas Europe Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
OVERSEAS | 63 | 83
Overseas Europe | 61 | 81
31st Med Grp-Aviano | *** | ***
48th Med Grp-Lakenheath | 68 | 82
52nd Med Group-Spangdahlem | 58 | 87
86th Medical Group-Ramstein | 49 | 79
Bavaria Meddac | *** | ***
Europe-Navy | *** | ***
Heidelberg Meddac | 51 | 81
Landstuhl Regional Medcen | 62 | 81
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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