Active Duty , West Air Force Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 68 | 69 | 69 | 1
AIR FORCE | 71 | 72 | 68 | -2
WEST | 69 | 68 | 68 | -1
West Air Force | 72 | 74 | 69 | -3
10th Med Group-USAF Academy CO | *** | *** | *** | ***
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 75 | *** | 63 | -13
30th Med Grp-Vandenberg | *** | 87 | 76 | ***
341st Med Grp-Malmstrom | *** | *** | *** | ***
355th Med Grp-Davis Monthan | *** | 82 | *** | ***
366th Med Grp-Mountain Home | *** | *** | *** | ***
377th Med Grp-Kirtland | *** | *** | 65 | ***
3rd Med Grp-Elmendorf | *** | *** | *** | ***
509th Med Grp-Whiteman | *** | *** | *** | ***
55th Med Grp-Offutt | *** | *** | 69 | ***
56th Med Grp-Luke | *** | *** | *** | ***
5th Med Grp-Minot | *** | *** | *** | ***
60th Med Grp-Travis | *** | 79 | *** | ***
61st Med Group-Los Angeles | 78 | 68 | 67 | -10
75th Med Grp-Hill | 83 | *** | *** | ***
90th Med Grp-F.E. Warren | *** | 75 | *** | ***
92nd Med Grp-Fairchild | *** | *** | *** | ***
95th Med Grp-Edwards | *** | *** | 59 | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | *** | *** | 75 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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