Enrollees with Military PCM , North Army Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
ARMY | 67 | 84
NORTH | 70 | 86
North Army | 69 | 86
Blanchfield ACH-Ft. Campbell | *** | ***
Ft Belvoir Community Hosp-FBCH | 67 | 91
Guthrie AHC-Ft. Drum | *** | ***
Ireland ACH-Ft. Knox | 63 | 78
Keller ACH-West Point | 67 | 88
Kenner AHC-Ft. Lee | 74 | 93
Kimbrough Amb Car Cen-Ft Meade | 66 | 87
McDonald AHC-Ft. Eustis | 54 | 78
Walter Reed AMC-Washington DC | 56 | 78
Womack AMC-Ft. Bragg | 78 | 89
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users