Prime Enrollees , West Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 73 | 87
AIR FORCE | 70 | 87
WEST | 73 | 87
West Air Force | 70 | 87
10th Med Group-USAF Academy CO | 71 | 87
15th Med Grp-Hickam | *** | ***
21st Med Grp-Peterson | 68 | 90
30th Med Grp-Vandenberg | 74 | 88
341st Med Grp-Malmstrom | 75 | 93
355th Med Grp-Davis Monthan | 73 | 93
366th Med Grp-Mountain Home | 74 | 94
377th Med Grp-Kirtland | 67 | 85
3rd Med Grp-Elmendorf | 54 | 72
509th Med Grp-Whiteman | 75 | 85
55th Med Grp-Offutt | 70 | 86
56th Med Grp-Luke | 76 | 88
5th Med Grp-Minot | 74 | 91
60th Med Grp-Travis | 57 | 80
61st Med Group-Los Angeles | 73 | 82
75th Med Grp-Hill | 79 | 88
90th Med Grp-F.E. Warren | 63 | 85
92nd Med Grp-Fairchild | 73 | 91
95th Med Grp-Edwards | 63 | 85
99th Med Grp-O'Callaghan Hosp | 67 | 77
West Region-Air force | 75 | 92
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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