Enrollees with Military PCM , West Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
AIR FORCE | 70 | 87
WEST | 70 | 86
West Air Force | 70 | 87
10th Med Group-USAF Academy CO | 70 | 87
15th Med Grp-Hickam | *** | ***
21st Med Grp-Peterson | 68 | 90
30th Med Grp-Vandenberg | 73 | 87
341st Med Grp-Malmstrom | 75 | 92
355th Med Grp-Davis Monthan | 73 | 92
366th Med Grp-Mountain Home | 84 | 90
377th Med Grp-Kirtland | 68 | 85
3rd Med Grp-Elmendorf | 61 | 78
509th Med Grp-Whiteman | 75 | 85
55th Med Grp-Offutt | 67 | 84
56th Med Grp-Luke | 75 | 87
5th Med Grp-Minot | 74 | 91
60th Med Grp-Travis | 58 | 84
61st Med Group-Los Angeles | 72 | 82
75th Med Grp-Hill | 78 | 87
90th Med Grp-F.E. Warren | 62 | 84
92nd Med Grp-Fairchild | 72 | 90
95th Med Grp-Edwards | 62 | 84
99th Med Grp-O'Callaghan Hosp | 70 | 82
West Region-Air force | 76 | 92
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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