Active Duty , West Navy 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 71 | 72 | 89 | 76 | 84 | 56 | 50 | 67 | 68 | 90 | 81
NAVY | 67 | 72 | 87 | 74 | 85 | 53 | 46 | 67 | 68 | 89 | 80
WEST | 71 | 71 | 90 | 76 | 89 | 57 | 51 | 67 | 69 | 90 | 81
West Navy | 68 | 69 | 92 | 77 | 92 | 54 | 45 | 71 | 69 | 88 | 79
NBHC NAS North Island | 70 | 71 | 83 | 74 | 93 | 59 | 50 | 61 | 75 | 91 | 83
NBHC NTC San Diego | 68 | 80 | 84 | *** | *** | 58 | 53 | 62 | 67 | 89 | 78
NBHC Port Hueneme | 73 | 74 | 88 | 90 | 90 | 60 | 51 | 63 | 65 | 94 | 82
NH Bremerton | 81 | 79 | *** | *** | *** | 52 | 41 | *** | 75 | 81 | 85
NH Camp Pendleton | 66 | 68 | *** | *** | *** | 47 | 43 | 68 | 64 | 90 | 76
NH LeMoore | 74 | 71 | 93 | 83 | *** | 42 | 40 | 69 | 64 | 82 | 81
NH Oak Harbor | 67 | 72 | 93 | 77 | 85 | 59 | 55 | 70 | 71 | 90 | 82
NH Twentynine Palms | 61 | 69 | *** | *** | *** | 57 | 40 | *** | *** | 85 | 72
NHC Hawaii | 76 | 74 | 79 | *** | *** | 56 | 46 | 56 | 79 | 89 | 82
NMC San Diego | 65 | 64 | 97 | *** | *** | 62 | 49 | 80 | 71 | 89 | 82
TRICARE Outpatient-Chula Vista | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | ***
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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