Enrollees with Military PCM , South Air Force Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
AIR FORCE | 88 | 87 | 87 | -1
SOUTH | 88 | 86 | 85 | -3
South Air Force | 87 | 89 | 87 | 1
14th Med Grp-Columbus | 94 | 99 | 96 | 2
17th Med Grp-Goodfellow | *** | 91 | 91 | ***
19th Medical Group-Little Rock | 76 | 92 | 89 | 13
1st Spec Ops Med Grp-Hurlburt | 79 | 87 | 90 | 11
20th Med Grp-Shaw | 91 | 94 | 86 | -5
23rd Med Grp-Moody | *** | *** | *** | ***
2nd Med Grp-Barksdale | 76 | 78 | 71 | -5
325th Med Grp-Tyndall | 86 | 80 | 88 | 2
359th Med Grp-Randolph | 94 | 88 | 86 | -8
42nd Medical Group-Maxwell | 86 | 90 | 76 | -10
45th Med Grp-Patrick | 99 | 90 | 90 | -9
59th Med Wing-Lackland | 70 | *** | 91 | 21
628th Med Grp-Charleston | *** | *** | *** | ***
6th Med Grp-MacDill | 86 | 87 | 91 | 5
72nd Med Grp-Tinker | 91 | 92 | 83 | -7
78th Med Grp-Robins | 89 | 88 | 89 | 0
7th Med Grp-Dyess | 97 | 86 | 91 | -6
81st Med Grp-Keesler | *** | 88 | 98 | ***
82nd Med Grp-Sheppard | 90 | 83 | 81 | -9
96th Med Grp-Eglin | 96 | 97 | 80 | -16
South Region-Air force | *** | 85 | 90 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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