Prime Enrollees , Overseas Europe Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 85 | 86 | 86 | 1
OVERSEAS | 80 | 81 | 78 | -2
Overseas Europe | 84 | 82 | 77 | -7
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 81 | 81 | 68 | -13
52nd Med Group-Spangdahlem | 88 | 82 | 80 | -7
86th Medical Group-Ramstein | *** | 80 | 77 | ***
Bavaria Meddac | 93 | 89 | 76 | -17
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 85 | 73 | 69 | -16
Landstuhl Regional Medcen | 75 | 81 | 77 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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