All Users , All Regions Claims Processing
| 2009 | 2010 | 2011 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 88 | 1
ARMY | 85 | 86 | 84 | -1
NAVY | 87 | 86 | 88 | 2
AIR FORCE | 86 | 86 | 88 | 2
OTHER | 88 | 88 | 88 | 0
NORTH | 86 | 85 | 86 | 0
North Army | 82 | 84 | 83 | 1
North Navy | 86 | 84 | 88 | 3
North Air Force | 83 | 79 | 85 | 2
North Other | 88 | 88 | 87 | -1
SOUTH | 87 | 86 | 88 | 1
South Army | 87 | 85 | 85 | -2
South Navy | 88 | 86 | 86 | -2
South Air Force | 85 | 86 | 87 | 1
South Other | 87 | 87 | 89 | 2
WEST | 89 | 90 | 89 | 0
West Army | 88 | 89 | 88 | -1
West Navy | 88 | 90 | 90 | 2
West Air Force | 89 | 91 | 91 | 2
West Other | 89 | 90 | 89 | 0
OVERSEAS | 81 | 82 | 80 | -1
Overseas Europe | 84 | 84 | 79 | -5
Overseas Pacific | 74 | 79 | 85 | 10
Overseas Latin America | 83 | 78 | 75 | -7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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