Prime Enrollees , South Air Force Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 73 | 74 | 73 | 0
AIR FORCE | 74 | 73 | 70 | -5
SOUTH | 75 | 75 | 71 | -3
South Air Force | 73 | 75 | 70 | -3
14th Med Grp-Columbus | 79 | 82 | 76 | -3
17th Med Grp-Goodfellow | *** | 86 | 76 | ***
19th Medical Group-Little Rock | 61 | 65 | 76 | 15
1st Spec Ops Med Grp-Hurlburt | 68 | 74 | 75 | 7
20th Med Grp-Shaw | 70 | 76 | 76 | 7
23rd Med Grp-Moody | *** | *** | *** | ***
2nd Med Grp-Barksdale | 61 | 75 | 60 | -1
325th Med Grp-Tyndall | 71 | 66 | 78 | 7
359th Med Grp-Randolph | 65 | 68 | 71 | 6
42nd Medical Group-Maxwell | 73 | 63 | 60 | -13
45th Med Grp-Patrick | 85 | 78 | 75 | -11
59th Med Wing-Lackland | 60 | 84 | 61 | 1
628th Med Grp-Charleston | *** | *** | *** | ***
6th Med Grp-MacDill | 72 | 76 | 79 | 7
72nd Med Grp-Tinker | 77 | 70 | 74 | -3
78th Med Grp-Robins | 78 | 83 | 71 | -8
7th Med Grp-Dyess | 82 | 77 | 73 | -9
81st Med Grp-Keesler | *** | 63 | 65 | ***
82nd Med Grp-Sheppard | 74 | 56 | 64 | -10
96th Med Grp-Eglin | 78 | 80 | 62 | -16
South Region-Air force | *** | 73 | 79 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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