Enrollees with Military PCM , West Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
NAVY | 85 | 84 | 83 | -3
WEST | 88 | 87 | 86 | -3
West Navy | 86 | 84 | 85 | -1
NBHC NAS North Island | 71 | 80 | 78 | 7
NBHC NTC San Diego | 93 | 85 | 80 | -13
NBHC Port Hueneme | 85 | 86 | 91 | 7
NH Bremerton | 78 | 86 | 79 | 1
NH Camp Pendleton | 87 | 82 | 93 | 6
NH LeMoore | 88 | 81 | 97 | 9
NH Oak Harbor | *** | 89 | 89 | ***
NH Twentynine Palms | *** | 73 | 89 | ***
NHC Hawaii | 86 | 86 | 82 | -4
NMC San Diego | 86 | 86 | 77 | -9
TRICARE Outpatient-Chula Vista | *** | 89 | 79 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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