All Users , North Other Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
OTHER | 92 | 90 | 89 | -3
NORTH | 88 | 87 | 88 | 0
North Other | 92 | 89 | 89 | -3
North Region-Other | 100 | 82 | *** | ***
Out of Catchment North Region | 89 | 89 | 90 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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