Enrollees with Military PCM , South Army Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
ARMY | 67 | 84
SOUTH | 69 | 85
South Army | 64 | 84
Bayne-Jones ACH-Ft. Polk | 67 | 85
Brooke AMC-Ft. Sam Houston | 66 | 87
Darnall ACH-Ft. Hood | *** | ***
Eisenhower AMC-Ft. Gordon | 72 | 90
Fox AHC-Redstone Arsenal | 59 | 92
Lyster AHC-Ft. Rucker | 75 | 94
Martin ACH-Ft. Benning | 74 | 88
Moncrief ACH-Ft. Jackson | 65 | 77
Reynolds ACH-Ft. Sill | 50 | 69
Winn ACH-Ft. Stewart | *** | ***
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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