Active Duty Dependents , All Regions Claims Processing 2011
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 85 | 87
US MHS | 85 | 86
ARMY | 85 | 87
NAVY | 88 | 86
AIR FORCE | 87 | 88
OTHER | 83 | 84
NORTH | 83 | 85
North Army | 82 | 90
North Navy | 89 | 87
North Air Force | 82 | 85
North Other | 82 | 82
SOUTH | 85 | 85
South Army | 93 | 90
South Navy | 88 | 80
South Air Force | 83 | 84
South Other | 83 | 85
WEST | 88 | 88
West Army | 88 | 86
West Navy | 87 | 89
West Air Force | 92 | 92
West Other | 86 | 87
OVERSEAS | 75 | 79
Overseas Europe | 73 | 75
Overseas Pacific | 83 | 94
Overseas Latin America | 59 | 74
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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