Enrollees with Military PCM , North Army Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 84 | 85 | 85 | 1
ARMY | 83 | 85 | 82 | -1
NORTH | 80 | 81 | 82 | 1
North Army | 78 | 83 | 79 | 1
Blanchfield ACH-Ft. Campbell | *** | *** | *** | ***
Ft Belvoir Community Hosp-FBCH | 78 | 81 | 66 | -12
Guthrie AHC-Ft. Drum | 78 | 76 | 74 | -4
Ireland ACH-Ft. Knox | 74 | 79 | 89 | 15
Keller ACH-West Point | 64 | 84 | 77 | 13
Kenner AHC-Ft. Lee | 92 | 87 | 78 | -14
Kimbrough Amb Car Cen-Ft Meade | 89 | 82 | 89 | 0
McDonald AHC-Ft. Eustis | 99 | 78 | 87 | -12
Walter Reed AMC-Washington DC | 62 | 88 | 65 | 3
Womack AMC-Ft. Bragg | 73 | 78 | 75 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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