Prime Enrollees , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 85 | 86 | 86 | 1
AIR FORCE | 85 | 86 | 86 | 1
WEST | 88 | 89 | 89 | 1
West Air Force | 88 | 89 | 89 | 1
10th Med Group-USAF Academy CO | 79 | 83 | 86 | 7
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 85 | 94 | 88 | 3
30th Med Grp-Vandenberg | 88 | 94 | 89 | 1
341st Med Grp-Malmstrom | 100 | 92 | 94 | -6
355th Med Grp-Davis Monthan | 90 | 88 | 89 | -1
366th Med Grp-Mountain Home | 85 | 95 | 89 | 4
377th Med Grp-Kirtland | 84 | 89 | 88 | 4
3rd Med Grp-Elmendorf | 92 | 89 | 86 | -6
509th Med Grp-Whiteman | 98 | 90 | 88 | -10
55th Med Grp-Offutt | 82 | 85 | 90 | 8
56th Med Grp-Luke | 91 | 96 | 95 | 4
5th Med Grp-Minot | 95 | 94 | 93 | -2
60th Med Grp-Travis | 90 | 86 | 83 | -7
61st Med Group-Los Angeles | 86 | 90 | 90 | 4
75th Med Grp-Hill | 84 | 84 | 89 | 5
90th Med Grp-F.E. Warren | 90 | 88 | 91 | 1
92nd Med Grp-Fairchild | 89 | 92 | 90 | 1
95th Med Grp-Edwards | 91 | 95 | 87 | -4
99th Med Grp-O'Callaghan Hosp | 95 | 92 | 84 | -12
West Region-Air force | 88 | 90 | 92 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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