All Users , Overseas Europe Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
OVERSEAS | 85 | 88 | 84 | -1
Overseas Europe | 84 | 89 | 83 | -2
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | *** | 98 | 82 | ***
52nd Med Group-Spangdahlem | 87 | 92 | 88 | 1
86th Medical Group-Ramstein | 91 | 90 | 78 | -13
Bavaria Meddac | *** | 98 | *** | ***
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 82 | 79 | 83 | 1
Landstuhl Regional Medcen | *** | 89 | 82 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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