Purchased Care Users , All Regions Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 77 | 89
ARMY | 70 | 85
NAVY | 69 | 92
AIR FORCE | 83 | 90
OTHER | 77 | 89
NORTH | 77 | 90
North Army | 81 | 93
North Navy | 69 | 94
North Air Force | *** | ***
North Other | 77 | 89
SOUTH | 75 | 88
South Army | 60 | 81
South Navy | 62 | 92
South Air Force | 76 | 85
South Other | 77 | 88
WEST | 78 | 90
West Army | 54 | 72
West Navy | 77 | 89
West Air Force | 85 | 92
West Other | 79 | 91
OVERSEAS | 62 | 86
Overseas Europe | 70 | 93
Overseas Pacific | 48 | 83
Overseas Latin America | 62 | 78
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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