Active Duty , West Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 69 | 84
AIR FORCE | 68 | 85
WEST | 68 | 83
West Air Force | 69 | 86
10th Med Group-USAF Academy CO | *** | ***
15th Med Grp-Hickam | *** | ***
21st Med Grp-Peterson | 63 | 87
30th Med Grp-Vandenberg | 76 | 88
341st Med Grp-Malmstrom | *** | ***
355th Med Grp-Davis Monthan | *** | ***
366th Med Grp-Mountain Home | *** | ***
377th Med Grp-Kirtland | 65 | 78
3rd Med Grp-Elmendorf | *** | ***
509th Med Grp-Whiteman | *** | ***
55th Med Grp-Offutt | 69 | 88
56th Med Grp-Luke | *** | ***
5th Med Grp-Minot | *** | ***
60th Med Grp-Travis | *** | ***
61st Med Group-Los Angeles | 67 | 73
75th Med Grp-Hill | *** | ***
90th Med Grp-F.E. Warren | *** | ***
92nd Med Grp-Fairchild | *** | ***
95th Med Grp-Edwards | 59 | 81
99th Med Grp-O'Callaghan Hosp | *** | ***
West Region-Air force | 75 | 91
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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