Enrollees with Military PCM , North Navy Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 71 | 71 | 70 | -1
NAVY | 67 | 69 | 70 | 3
NORTH | 67 | 69 | 70 | 3
North Navy | 63 | 67 | 69 | 5
FHCC-Formerly NHC Great Lakes | 58 | 67 | 79 | 20
NBHC Little Creek | 67 | 75 | 77 | 10
NBHC Navsta Sewells | 61 | 73 | 68 | 7
NBHC Oceana | 73 | 62 | 64 | -9
NH Camp Lejeune | 68 | 53 | 66 | -2
NHC Annapolis | *** | 80 | 72 | ***
NHC Cherry Point | *** | 86 | 61 | ***
NHC Patuxent River | 79 | 71 | 75 | -3
NHC Quantico | 61 | 55 | 76 | 15
NMC Portsmouth | 54 | 77 | 67 | 13
Naval Hlth Clinic New England | 71 | 64 | 73 | 2
Walter Reed Natl Mil Med Cntr | 62 | 61 | 69 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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