Enrollees with Military PCM , North Army 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
ARMY | 71 | 73 | 88 | 76 | 84 | 63 | 54 | 68 | 69 | 90 | 79
NORTH | 71 | 73 | 88 | 78 | 84 | 61 | 54 | 68 | 71 | 91 | 80
North Army | 70 | 72 | 87 | 78 | 82 | 64 | 54 | 68 | 70 | 91 | 80
Blanchfield ACH-Ft. Campbell | 69 | 71 | 81 | *** | *** | 55 | 46 | 71 | 48 | 88 | 80
Ft Belvoir Community Hosp-FBCH | 72 | 75 | 88 | 79 | 71 | 69 | 62 | 67 | 73 | 94 | 77
Guthrie AHC-Ft. Drum | 73 | 70 | 73 | *** | 74 | 58 | 52 | 60 | 75 | 92 | 75
Ireland ACH-Ft. Knox | 68 | 72 | 90 | 71 | 90 | 70 | 54 | 59 | 68 | 91 | 81
Keller ACH-West Point | 76 | 77 | 95 | 78 | 82 | 55 | 61 | 84 | 64 | 79 | 77
Kenner AHC-Ft. Lee | 79 | 73 | 85 | 84 | 84 | 67 | 55 | 70 | 71 | 93 | 80
Kimbrough Amb Car Cen-Ft Meade | 69 | 80 | 90 | 76 | 88 | 64 | 56 | 68 | 72 | 93 | 86
McDonald AHC-Ft. Eustis | 66 | 74 | 92 | 66 | 87 | 60 | 55 | 70 | 73 | 90 | 81
Walter Reed AMC-Washington DC | 65 | 73 | 93 | 67 | 73 | 61 | 62 | 72 | 68 | 96 | 80
Womack AMC-Ft. Bragg | 69 | 64 | 88 | 83 | 80 | 70 | 51 | 68 | 82 | 90 | 83
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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