All Users , West Air Force Claims Processing 2011
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 85 | 87
US MHS | 87 | 89
AIR FORCE | 87 | 89
WEST | 88 | 90
West Air Force | 90 | 92
10th Med Group-USAF Academy CO | 85 | 91
15th Med Grp-Hickam | *** | ***
21st Med Grp-Peterson | 89 | 90
30th Med Grp-Vandenberg | 88 | 91
341st Med Grp-Malmstrom | 94 | 93
355th Med Grp-Davis Monthan | 89 | 90
366th Med Grp-Mountain Home | 90 | 91
377th Med Grp-Kirtland | 88 | 94
3rd Med Grp-Elmendorf | 83 | 94
509th Med Grp-Whiteman | 88 | 91
55th Med Grp-Offutt | 90 | 91
56th Med Grp-Luke | 95 | 93
5th Med Grp-Minot | 92 | 97
60th Med Grp-Travis | 84 | 84
61st Med Group-Los Angeles | 91 | 91
75th Med Grp-Hill | 90 | 94
90th Med Grp-F.E. Warren | 91 | 94
92nd Med Grp-Fairchild | 91 | 94
95th Med Grp-Edwards | 88 | 88
99th Med Grp-O'Callaghan Hosp | 86 | 92
West Region-Air force | 92 | 90
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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