All Users , Overseas Europe Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
OVERSEAS | 78 | 79 | 76 | -2
Overseas Europe | 81 | 81 | 75 | -6
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 81 | 81 | 70 | -11
52nd Med Group-Spangdahlem | 88 | 82 | 79 | -9
86th Medical Group-Ramstein | 79 | 81 | 78 | -1
Bavaria Meddac | 91 | 87 | 75 | -16
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 77 | 70 | 69 | -7
Landstuhl Regional Medcen | 76 | 79 | 74 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users