Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 87 | 88 | 88 | 1
ARMY | 84 | 85 | 79 | -4
NAVY | 84 | 87 | 90 | 5
AIR FORCE | 86 | 80 | 91 | 4
OTHER | 88 | 90 | 88 | 0
NORTH | 85 | 88 | 88 | 3
North Army | 81 | 88 | 78 | -3
North Navy | 81 | 85 | 94 | 14
North Air Force | 88 | 68 | 93 | 5
North Other | 87 | 91 | 88 | 1
SOUTH | 88 | 88 | 90 | 2
South Army | 94 | 86 | 91 | -3
South Navy | 89 | 93 | 81 | -7
South Air Force | 88 | 81 | 90 | 2
South Other | 87 | 88 | 91 | 5
WEST | 89 | 89 | 86 | -3
West Army | 81 | 82 | 76 | -5
West Navy | 91 | 87 | 89 | -2
West Air Force | 85 | 91 | 92 | 7
West Other | 90 | 90 | 86 | -4
OVERSEAS | 66 | 71 | 61 | -5
Overseas Europe | 63 | 69 | 56 | -7
Overseas Pacific | 61 | 71 | 55 | -5
Overseas Latin America | 74 | 74 | 70 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users