Retirees and Dependents , All Regions Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 92 | 92 | 91 | -1
ARMY | 89 | 91 | 90 | 1
NAVY | 93 | 91 | 88 | -5
AIR FORCE | 89 | 91 | 90 | 1
OTHER | 93 | 92 | 92 | -1
NORTH | 91 | 92 | 91 | 1
North Army | 83 | 94 | 89 | 6
North Navy | 90 | 89 | 87 | -3
North Air Force | 84 | 89 | 90 | 5
North Other | 93 | 92 | 93 | 0
SOUTH | 93 | 92 | 90 | -3
South Army | 95 | 87 | 91 | -4
South Navy | 96 | 96 | 90 | -5
South Air Force | 91 | 91 | 89 | -3
South Other | 92 | 92 | 90 | -2
WEST | 92 | 92 | 92 | 0
West Army | 91 | 92 | 91 | 1
West Navy | 95 | 91 | 88 | -7
West Air Force | 90 | 91 | 92 | 1
West Other | 93 | 93 | 93 | -1
OVERSEAS | 87 | 87 | 86 | -1
Overseas Europe | 83 | 83 | 96 | 13
Overseas Pacific | 83 | 89 | 81 | -2
Overseas Latin America | *** | 93 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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