Enrollees with Military PCM , West Army 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
ARMY | 71 | 73 | 88 | 76 | 84 | 63 | 54 | 68 | 69 | 90 | 79
WEST | 73 | 71 | 88 | 78 | 89 | 62 | 54 | 67 | 71 | 89 | 81
West Army | 69 | 71 | 86 | 76 | 88 | 64 | 54 | 63 | 69 | 89 | 78
Bassett ACH-Ft. Wainwright | 59 | 64 | 90 | *** | 84 | 62 | 49 | 74 | 59 | 88 | 79
Evans ACH-Ft. Carson | 73 | 83 | 77 | *** | 87 | 62 | 55 | 54 | 78 | 90 | 78
Irwin ACH-Ft. Riley | 77 | 68 | 88 | 71 | 87 | 61 | 50 | 69 | 75 | 84 | 83
L. Wood ACH-Ft. Leonard Wood | 78 | 68 | 85 | *** | 76 | 63 | 54 | 61 | 63 | 90 | 80
Madigan AMC-Ft. Lewis | 63 | 69 | 86 | 84 | 89 | 62 | 55 | 61 | 73 | 87 | 72
Munson AHC-Ft. Leavenworth | 78 | 79 | 89 | 79 | 93 | 67 | 58 | 74 | 67 | 94 | 83
R W Bliss AHC-Ft. Huachuca | 77 | 78 | 93 | 75 | 84 | 65 | 55 | 82 | 82 | 90 | 82
Tripler AMC-Ft. Shafter | 71 | 73 | 90 | *** | *** | 69 | 56 | 71 | 66 | 89 | 76
Weed ACH-Ft. Irwin | 65 | 71 | 86 | 83 | 61 | 61 | 53 | 64 | 62 | 89 | 76
William Beaumont AMC-Ft. Bliss | 69 | 66 | 89 | 69 | 94 | 58 | 52 | 54 | 56 | 90 | 78
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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