Enrollees with Military PCM , West Navy How Well Doctors Communicate 2011
| Listens Carefully | Explains so You Can Understand | Shows Respect | Spends Time with You
Benchmark | 93 | 94 | 94 | 90
US MHS | 87 | 91 | 90 | 85
NAVY | 87 | 90 | 90 | 84
WEST | 87 | 91 | 90 | 85
West Navy | 90 | 92 | 91 | 87
NBHC NAS North Island | 87 | 90 | 89 | 84
NBHC NTC San Diego | 86 | 93 | 87 | 87
NBHC Port Hueneme | 90 | 94 | 95 | 84
NH Bremerton | 92 | 94 | 91 | 87
NH Camp Pendleton | 88 | 92 | 92 | 87
NH LeMoore | 87 | 90 | 90 | 89
NH Oak Harbor | 92 | 93 | 93 | 84
NH Twentynine Palms | 92 | 94 | 94 | 89
NHC Hawaii | 85 | 87 | 87 | 84
NMC San Diego | 93 | 94 | 93 | 89
TRICARE Outpatient-Chula Vista | 86 | 86 | 92 | 80
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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