Enrollees with Military PCM , North Army Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
ARMY | 85 | 87 | 84 | -1
NORTH | 84 | 85 | 86 | 2
North Army | 81 | 89 | 86 | 5
Blanchfield ACH-Ft. Campbell | *** | *** | *** | ***
Ft Belvoir Community Hosp-FBCH | 76 | 93 | 91 | 15
Guthrie AHC-Ft. Drum | *** | *** | *** | ***
Ireland ACH-Ft. Knox | 85 | 87 | 78 | -7
Keller ACH-West Point | *** | 73 | 88 | ***
Kenner AHC-Ft. Lee | 99 | 84 | 93 | -6
Kimbrough Amb Car Cen-Ft Meade | 77 | 89 | 87 | 10
McDonald AHC-Ft. Eustis | *** | 86 | 78 | ***
Walter Reed AMC-Washington DC | 85 | 88 | 78 | -7
Womack AMC-Ft. Bragg | *** | 84 | 89 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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