Enrollees with Military PCM , Overseas Latin America 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
OVERSEAS | 70 | 74 | 89 | 73 | 80 | 61 | 52 | 67 | 69 | 91 | 84
Overseas Latin America | 66 | 72 | *** | *** | *** | 49 | 50 | 66 | *** | 83 | 85
Out of Catchment OCONUS Region | 73 | 74 | 87 | 85 | 77 | 54 | 49 | 65 | 70 | 84 | 90
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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