Prime Enrollees , North Army Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
ARMY | 86 | 88 | 85 | -1
NORTH | 86 | 86 | 87 | 1
North Army | 81 | 89 | 86 | 5
Blanchfield ACH-Ft. Campbell | *** | 96 | 82 | ***
Ft Belvoir Community Hosp-FBCH | 81 | 94 | 90 | 9
Guthrie AHC-Ft. Drum | *** | *** | *** | ***
Ireland ACH-Ft. Knox | 87 | 90 | 78 | -8
Keller ACH-West Point | 89 | 81 | 90 | 1
Kenner AHC-Ft. Lee | 100 | 85 | 94 | -6
Kimbrough Amb Car Cen-Ft Meade | 77 | 89 | 88 | 10
McDonald AHC-Ft. Eustis | *** | 86 | 79 | ***
Walter Reed AMC-Washington DC | 90 | 87 | 76 | -15
Womack AMC-Ft. Bragg | 84 | 81 | 84 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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