Prime Enrollees , All Regions Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 73 | 87
ARMY | 67 | 85
NAVY | 71 | 83
AIR FORCE | 70 | 87
OTHER | 77 | 89
NORTH | 73 | 87
North Army | 70 | 86
North Navy | 69 | 82
North Air Force | 72 | 88
North Other | 76 | 90
SOUTH | 71 | 86
South Army | 63 | 85
South Navy | 73 | 81
South Air Force | 70 | 87
South Other | 76 | 88
WEST | 73 | 87
West Army | 70 | 84
West Navy | 70 | 86
West Air Force | 70 | 87
West Other | 79 | 89
OVERSEAS | 63 | 83
Overseas Europe | 60 | 81
Overseas Pacific | 65 | 87
Overseas Latin America | 78 | 87
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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