Enrollees with Military PCM , Overseas Europe 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81
OVERSEAS | 70 | 74 | 89 | 73 | 80 | 61 | 52 | 67 | 69 | 91 | 84
Overseas Europe | 72 | 75 | 88 | 71 | 78 | 63 | 53 | 69 | 69 | 92 | 82
31st Med Grp-Aviano | 74 | 60 | 82 | *** | *** | 63 | 53 | 71 | *** | 94 | 84
48th Med Grp-Lakenheath | 78 | 71 | 91 | 75 | 78 | 66 | 55 | 71 | 75 | 92 | 84
52nd Med Group-Spangdahlem | 75 | 70 | 82 | 73 | 83 | 52 | 48 | 50 | 71 | 91 | 84
86th Medical Group-Ramstein | 69 | 76 | 87 | 64 | 80 | 61 | 49 | 64 | 79 | 92 | 79
Bavaria Meddac | 67 | 77 | 83 | *** | 80 | 65 | 50 | 61 | 67 | 90 | 78
Europe-Navy | 68 | 79 | 92 | *** | *** | 67 | 58 | 74 | 70 | 92 | 87
Heidelberg Meddac | 73 | 69 | 86 | 66 | 73 | 50 | 48 | 64 | 66 | 93 | 78
Landstuhl Regional Medcen | 75 | 78 | 93 | 71 | 76 | 69 | 60 | 78 | 67 | 94 | 84
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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