Active Duty , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 81 | 82 | 82 | 2
AIR FORCE | 82 | 81 | 83 | 0
WEST | 84 | 87 | 88 | 4
West Air Force | 88 | 87 | 88 | 0
10th Med Group-USAF Academy CO | *** | *** | *** | ***
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 89 | *** | 88 | -1
30th Med Grp-Vandenberg | 95 | 93 | 80 | -15
341st Med Grp-Malmstrom | 98 | 97 | 96 | -2
355th Med Grp-Davis Monthan | 93 | 78 | 87 | -6
366th Med Grp-Mountain Home | 88 | 87 | *** | ***
377th Med Grp-Kirtland | 85 | *** | 83 | -2
3rd Med Grp-Elmendorf | *** | *** | *** | ***
509th Med Grp-Whiteman | 95 | *** | 84 | -11
55th Med Grp-Offutt | 78 | 83 | 90 | 12
56th Med Grp-Luke | 83 | *** | 98 | 15
5th Med Grp-Minot | 97 | 83 | 88 | -9
60th Med Grp-Travis | 83 | *** | *** | ***
61st Med Group-Los Angeles | 82 | 91 | 86 | 3
75th Med Grp-Hill | 74 | 86 | 96 | 22
90th Med Grp-F.E. Warren | 90 | 83 | 85 | -6
92nd Med Grp-Fairchild | *** | 82 | 85 | ***
95th Med Grp-Edwards | *** | 97 | 80 | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | 89 | 85 | 85 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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