All Users , North Navy Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 74 | 75 | 73 | -1
NAVY | 68 | 71 | 70 | 3
NORTH | 71 | 73 | 74 | 2
North Navy | 65 | 69 | 69 | 4
FHCC-Formerly NHC Great Lakes | 62 | 67 | 76 | 14
NBHC Little Creek | 67 | 76 | 79 | 12
NBHC Navsta Sewells | 60 | 75 | 68 | 8
NBHC Oceana | 75 | 64 | 62 | -13
NH Camp Lejeune | 72 | 60 | 71 | -1
NHC Annapolis | 77 | 81 | 74 | -4
NHC Cherry Point | *** | 87 | 63 | ***
NHC Patuxent River | 78 | 71 | 76 | -2
NHC Quantico | 57 | 57 | 75 | 18
NMC Portsmouth | 66 | 77 | 70 | 4
Naval Hlth Clinic New England | 70 | 65 | 73 | 4
Walter Reed Natl Mil Med Cntr | 63 | 70 | 75 | 13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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