Enrollees with Military PCM , North Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
NAVY | 85 | 84 | 83 | -3
NORTH | 84 | 85 | 86 | 2
North Navy | 83 | 82 | 82 | -2
FHCC-Formerly NHC Great Lakes | 73 | 81 | 79 | 6
NBHC Little Creek | 71 | 82 | 94 | 23
NBHC Navsta Sewells | 78 | 86 | 79 | 1
NBHC Oceana | 88 | 84 | 83 | -5
NH Camp Lejeune | 90 | 83 | 89 | -1
NHC Annapolis | *** | 79 | 81 | ***
NHC Cherry Point | *** | 94 | 69 | ***
NHC Patuxent River | 94 | 83 | 82 | -12
NHC Quantico | 87 | 68 | 80 | -8
NMC Portsmouth | 77 | 79 | 71 | -5
Naval Hlth Clinic New England | 84 | 89 | 89 | 5
Walter Reed Natl Mil Med Cntr | 94 | 90 | 85 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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