Active Duty , Overseas Latin America Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 85 | 84 | -2
OVERSEAS | 85 | 83 | 84 | -1
Overseas Latin America | *** | *** | *** | ***
Out of Catchment OCONUS Region | 94 | 93 | 85 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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