All Users , North Army 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 78 | 78 | 91 | 80 | 88 | 65 | 62 | 73 | 74 | 90 | 80
ARMY | 73 | 74 | 90 | 76 | 84 | 64 | 57 | 71 | 71 | 90 | 79
NORTH | 77 | 78 | 91 | 81 | 86 | 64 | 62 | 74 | 73 | 90 | 80
North Army | 73 | 75 | 89 | 80 | 83 | 65 | 59 | 72 | 72 | 91 | 80
Blanchfield ACH-Ft. Campbell | 71 | 70 | 84 | 76 | 94 | 58 | 55 | 76 | 55 | 85 | 79
Ft Belvoir Community Hosp-FBCH | 75 | 75 | 90 | 77 | 75 | 65 | 62 | 72 | 74 | 94 | 75
Guthrie AHC-Ft. Drum | 75 | 71 | 73 | 96 | 75 | 58 | 53 | 60 | 76 | 91 | 76
Ireland ACH-Ft. Knox | 74 | 76 | 92 | 73 | 85 | 70 | 60 | 67 | 68 | 91 | 79
Keller ACH-West Point | 84 | 85 | 98 | 82 | 81 | 56 | 69 | 87 | 73 | 84 | 75
Kenner AHC-Ft. Lee | 80 | 75 | 86 | 85 | 85 | 67 | 57 | 72 | 72 | 93 | 79
Kimbrough Amb Car Cen-Ft Meade | 71 | 81 | 91 | 77 | 89 | 65 | 60 | 71 | 74 | 93 | 86
McDonald AHC-Ft. Eustis | 67 | 75 | 94 | 66 | 88 | 60 | 57 | 72 | 74 | 89 | 80
Walter Reed AMC-Washington DC | 69 | 74 | 95 | 69 | 83 | 63 | 64 | 79 | 70 | 95 | 75
Womack AMC-Ft. Bragg | 73 | 69 | 89 | 82 | 85 | 70 | 59 | 71 | 77 | 91 | 81
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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