Standard/Extra Users , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 86 | 89 | 95 | 82 | 89 | 68 | 75 | 81 | 79 | 90 | 81
ARMY | 79 | 89 | 93 | 78 | 85 | 69 | 76 | 83 | 77 | 91 | 81
NAVY | 84 | 87 | 95 | 81 | 90 | 66 | 72 | 84 | 76 | 90 | 78
AIR FORCE | 85 | 85 | 95 | 86 | 91 | 64 | 75 | 80 | 81 | 91 | 80
OTHER | 87 | 89 | 95 | 83 | 89 | 69 | 75 | 80 | 79 | 90 | 81
NORTH | 87 | 88 | 96 | 84 | 89 | 68 | 76 | 81 | 78 | 90 | 81
North Army | 85 | 92 | 95 | 88 | 86 | 75 | 80 | 83 | 77 | 96 | 82
North Navy | 86 | 88 | 96 | 81 | 93 | 67 | 75 | 83 | 76 | 91 | 80
North Air Force | 90 | 87 | 96 | *** | 92 | 68 | 81 | 85 | 84 | 91 | 78
North Other | 87 | 87 | 96 | 83 | 88 | 67 | 75 | 80 | 78 | 89 | 82
SOUTH | 87 | 90 | 94 | 80 | 91 | 68 | 74 | 80 | 81 | 91 | 80
South Army | 83 | 91 | 91 | 71 | 88 | 66 | 72 | 81 | 77 | 92 | 80
South Navy | 79 | 90 | 97 | 77 | 83 | 65 | 78 | 90 | 83 | 94 | 78
South Air Force | 79 | 89 | 97 | 81 | 90 | 66 | 79 | 82 | 85 | 96 | 81
South Other | 89 | 90 | 94 | 82 | 92 | 70 | 73 | 79 | 81 | 90 | 80
WEST | 84 | 88 | 94 | 83 | 88 | 69 | 74 | 80 | 77 | 88 | 81
West Army | 70 | 86 | 92 | 64 | 82 | 65 | 75 | 83 | 81 | 84 | 80
West Navy | 88 | 83 | 89 | 84 | 91 | 68 | 61 | 81 | 68 | 82 | 76
West Air Force | 90 | 82 | 93 | 87 | 93 | 60 | 66 | 75 | 73 | 86 | 78
West Other | 86 | 90 | 95 | 85 | 88 | 71 | 77 | 80 | 78 | 91 | 83
OVERSEAS | 70 | 75 | 94 | 72 | 69 | 54 | 61 | 82 | 68 | 86 | 78
Overseas Europe | 76 | 79 | 95 | 81 | 63 | 54 | 62 | 77 | 65 | 90 | 79
Overseas Pacific | 68 | 73 | 95 | 62 | 70 | 49 | 60 | 84 | 72 | 85 | 81
Overseas Latin America | 65 | 72 | 91 | 66 | 73 | 59 | 60 | 85 | 69 | 84 | 78
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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