All Users , West Other Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 88 | 88 | 89 | 0
OTHER | 89 | 88 | 89 | -1
WEST | 90 | 90 | 90 | 1
West Other | 90 | 90 | 90 | 0
Out of Catchment West Region | 90 | 91 | 91 | 2
West Region-Other | 90 | 84 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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