Prime Enrollees , West Navy Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 73 | 87
NAVY | 71 | 83
WEST | 73 | 87
West Navy | 70 | 86
NBHC NAS North Island | 66 | 78
NBHC NTC San Diego | 51 | 81
NBHC Port Hueneme | 84 | 92
NH Bremerton | 70 | 85
NH Camp Pendleton | 81 | 95
NH LeMoore | 74 | 99
NH Oak Harbor | 79 | 94
NH Twentynine Palms | 78 | 90
NHC Hawaii | 61 | 82
NMC San Diego | 74 | 81
TRICARE Outpatient-Chula Vista | 68 | 80
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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