Active Duty , North Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 85 | 84 | -2
NAVY | 83 | 81 | 81 | -2
NORTH | 84 | 84 | 86 | 1
North Navy | 83 | 79 | 79 | -4
FHCC-Formerly NHC Great Lakes | 77 | 87 | *** | ***
NBHC Little Creek | *** | *** | *** | ***
NBHC Navsta Sewells | 76 | 87 | 78 | 1
NBHC Oceana | *** | *** | *** | ***
NH Camp Lejeune | *** | *** | *** | ***
NHC Annapolis | *** | *** | *** | ***
NHC Cherry Point | *** | *** | *** | ***
NHC Patuxent River | 92 | 76 | 80 | -12
NHC Quantico | *** | 66 | 69 | ***
NMC Portsmouth | *** | *** | *** | ***
Naval Hlth Clinic New England | *** | 93 | 93 | ***
Walter Reed Natl Mil Med Cntr | 84 | *** | 86 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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