Retirees and Dependents , All Regions Claims Processing 2011
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 85 | 87
US MHS | 89 | 91
ARMY | 84 | 91
NAVY | 91 | 92
AIR FORCE | 89 | 91
OTHER | 89 | 91
NORTH | 88 | 90
North Army | 82 | 90
North Navy | 92 | 91
North Air Force | 90 | 89
North Other | 89 | 90
SOUTH | 90 | 91
South Army | 92 | 91
South Navy | 89 | 94
South Air Force | 88 | 91
South Other | 91 | 91
WEST | 88 | 92
West Army | 81 | 91
West Navy | 87 | 89
West Air Force | 90 | 92
West Other | 89 | 92
OVERSEAS | 66 | 82
Overseas Europe | 67 | 82
Overseas Pacific | 58 | 85
Overseas Latin America | 74 | 79
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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