All Users , Overseas Europe 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 78 | 78 | 91 | 80 | 88 | 65 | 62 | 73 | 74 | 90 | 80
OVERSEAS | 70 | 73 | 88 | 73 | 80 | 60 | 53 | 68 | 69 | 90 | 82
Overseas Europe | 73 | 75 | 87 | 72 | 79 | 62 | 54 | 68 | 70 | 92 | 81
31st Med Grp-Aviano | 75 | 60 | 81 | *** | *** | 62 | 53 | 71 | 80 | 94 | 85
48th Med Grp-Lakenheath | 78 | 71 | 91 | 75 | 77 | 67 | 56 | 72 | 75 | 91 | 81
52nd Med Group-Spangdahlem | 76 | 69 | 82 | 74 | 84 | 52 | 49 | 51 | 71 | 91 | 84
86th Medical Group-Ramstein | 70 | 76 | 88 | 64 | 81 | 61 | 49 | 64 | 79 | 92 | 80
Bavaria Meddac | 67 | 75 | 84 | *** | 80 | 61 | 49 | 62 | 66 | 88 | 75
Europe-Navy | 69 | 79 | 92 | *** | *** | 66 | 60 | 74 | 70 | 92 | 86
Heidelberg Meddac | 74 | 69 | 88 | 67 | 74 | 51 | 49 | 65 | 67 | 93 | 78
Landstuhl Regional Medcen | 76 | 79 | 93 | 72 | 76 | 69 | 61 | 79 | 68 | 94 | 82
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users