Prime Enrollees , North Navy Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 87 | 87 | 88 | 1
NAVY | 85 | 86 | 89 | 4
NORTH | 86 | 85 | 86 | 1
North Navy | 85 | 84 | 89 | 4
FHCC-Formerly NHC Great Lakes | 66 | 90 | 91 | 24
NBHC Little Creek | 89 | 90 | 83 | -6
NBHC Navsta Sewells | 72 | 88 | 79 | 7
NBHC Oceana | 82 | 95 | 95 | 14
NH Camp Lejeune | 91 | 80 | 96 | 5
NHC Annapolis | *** | 90 | 93 | ***
NHC Cherry Point | 94 | 92 | 81 | -13
NHC Patuxent River | 86 | 92 | 87 | 1
NHC Quantico | 74 | 80 | 89 | 15
NMC Portsmouth | 88 | 92 | 86 | -2
Naval Hlth Clinic New England | 88 | 85 | 89 | 1
Walter Reed Natl Mil Med Cntr | 87 | 84 | 91 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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