Active Duty Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 85 | 84 | 85 | 0
ARMY | 89 | 84 | 85 | -4
NAVY | 86 | 83 | 88 | 2
AIR FORCE | 84 | 87 | 87 | 3
OTHER | 84 | 82 | 83 | 0
NORTH | 84 | 81 | 83 | -1
North Army | 88 | 82 | 82 | -6
North Navy | 86 | 85 | 89 | 2
North Air Force | 79 | 81 | 82 | 2
North Other | 82 | 80 | 82 | 0
SOUTH | 81 | 80 | 85 | 4
South Army | 83 | 83 | 93 | 9
South Navy | 82 | 78 | 88 | 6
South Air Force | 77 | 83 | 83 | 6
South Other | 82 | 79 | 83 | 1
WEST | 90 | 89 | 88 | -2
West Army | 95 | 86 | 88 | -7
West Navy | 88 | 86 | 87 | -1
West Air Force | 91 | 93 | 92 | 1
West Other | 88 | 90 | 86 | -2
OVERSEAS | 84 | 82 | 75 | -10
Overseas Europe | 87 | 86 | 73 | -14
Overseas Pacific | 73 | 80 | 83 | 10
Overseas Latin America | 80 | 68 | 59 | -21
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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