All Users , North Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
NAVY | 87 | 84 | 85 | -2
NORTH | 88 | 87 | 88 | 0
North Navy | 86 | 82 | 85 | -1
FHCC-Formerly NHC Great Lakes | 75 | 82 | 83 | 8
NBHC Little Creek | 71 | 82 | 95 | 24
NBHC Navsta Sewells | 77 | 87 | 79 | 2
NBHC Oceana | 89 | 83 | 79 | -11
NH Camp Lejeune | 92 | 82 | 89 | -3
NHC Annapolis | *** | 80 | 82 | ***
NHC Cherry Point | *** | 94 | 71 | ***
NHC Patuxent River | 94 | 84 | 83 | -11
NHC Quantico | 87 | 69 | 79 | -7
NMC Portsmouth | 87 | 85 | 83 | -4
Naval Hlth Clinic New England | 84 | 90 | 90 | 6
Walter Reed Natl Mil Med Cntr | 94 | 93 | 86 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users