Enrollees with Military PCM , Overseas Europe Claims Processing Claims Handled Correctly
| 2009 | 2010 | 2011 | Trend
Benchmark | 87 | 87 | 87 | 0
US MHS | 86 | 86 | 87 | 2
OVERSEAS | 85 | 87 | 84 | -1
Overseas Europe | 88 | 88 | 83 | -5
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 88 | 86 | 86 | -2
52nd Med Group-Spangdahlem | 91 | 84 | 88 | -3
86th Medical Group-Ramstein | *** | 80 | 83 | ***
Bavaria Meddac | 92 | 95 | 85 | -7
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 89 | 87 | 78 | -12
Landstuhl Regional Medcen | 81 | 88 | 78 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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