Active Duty , All Regions Claims Processing
| 2009 | 2010 | 2011 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 82 | 83 | 84 | 2
ARMY | 79 | 84 | 80 | 1
NAVY | 82 | 82 | 85 | 3
AIR FORCE | 82 | 82 | 84 | 2
OTHER | 83 | 83 | 87 | 3
NORTH | 78 | 79 | 81 | 3
North Army | 76 | 81 | 78 | 2
North Navy | 81 | 77 | 82 | 1
North Air Force | 74 | 77 | 80 | 5
North Other | 79 | 80 | 85 | 6
SOUTH | 83 | 81 | 82 | -2
South Army | 81 | 83 | 74 | -6
South Navy | 85 | 78 | 81 | -4
South Air Force | 82 | 81 | 83 | 1
South Other | 86 | 81 | 88 | 2
WEST | 85 | 88 | 89 | 4
West Army | 82 | 88 | 88 | 6
West Navy | 83 | 90 | 92 | 9
West Air Force | 87 | 87 | 89 | 2
West Other | 86 | 86 | 87 | 1
OVERSEAS | 78 | 81 | 82 | 4
Overseas Europe | 81 | 83 | 82 | 1
Overseas Pacific | 72 | 74 | 86 | 14
Overseas Latin America | 80 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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