Active Duty , All Regions 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 71 | 72 | 89 | 76 | 84 | 56 | 50 | 67 | 68 | 90 | 81
ARMY | 68 | 71 | 89 | 72 | 80 | 57 | 50 | 66 | 67 | 90 | 80
NAVY | 67 | 72 | 87 | 74 | 85 | 53 | 46 | 67 | 68 | 89 | 80
AIR FORCE | 72 | 67 | 86 | 77 | 84 | 59 | 50 | 62 | 70 | 91 | 85
OTHER | 78 | 80 | 92 | 84 | 87 | 59 | 59 | 75 | 70 | 91 | 83
NORTH | 69 | 72 | 87 | 79 | 81 | 54 | 49 | 66 | 69 | 90 | 81
North Army | 66 | 69 | 86 | 78 | 78 | 56 | 49 | 65 | 66 | 90 | 81
North Navy | 66 | 72 | 83 | 71 | 82 | 50 | 45 | 60 | 69 | 90 | 80
North Air Force | 70 | 64 | 87 | 80 | 80 | 56 | 47 | 62 | 68 | 93 | 83
North Other | 77 | 80 | 94 | 87 | 85 | 57 | 56 | 72 | 74 | 90 | 83
SOUTH | 72 | 73 | 88 | 74 | 82 | 58 | 51 | 70 | 68 | 91 | 82
South Army | 70 | 73 | 92 | 69 | 74 | 55 | 48 | 71 | 66 | 91 | 78
South Navy | 71 | 76 | 84 | 75 | 81 | 54 | 46 | 70 | 67 | 91 | 82
South Air Force | 72 | 66 | 84 | 75 | 83 | 61 | 50 | 61 | 69 | 91 | 85
South Other | 79 | 79 | 91 | 83 | 88 | 63 | 63 | 79 | 71 | 92 | 82
WEST | 71 | 71 | 90 | 76 | 89 | 57 | 51 | 67 | 69 | 90 | 81
West Army | 68 | 70 | 89 | 69 | 88 | 58 | 51 | 60 | 69 | 90 | 78
West Navy | 68 | 69 | 92 | 77 | 92 | 54 | 45 | 71 | 69 | 88 | 79
West Air Force | 75 | 68 | 88 | 78 | 89 | 59 | 50 | 63 | 71 | 90 | 87
West Other | 81 | 82 | 94 | 82 | 87 | 59 | 61 | 79 | 65 | 93 | 86
OVERSEAS | 69 | 72 | 86 | 74 | 82 | 58 | 51 | 66 | 66 | 90 | 83
Overseas Europe | 70 | 71 | 84 | 73 | 82 | 62 | 52 | 67 | 67 | 91 | 82
Overseas Pacific | 69 | 73 | 90 | 74 | 86 | 56 | 49 | 64 | 65 | 89 | 83
Overseas Latin America | 65 | 66 | 89 | *** | *** | 45 | 51 | 70 | *** | 88 | 88
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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