All Users , South Air Force Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
AIR FORCE | 85 | 85 | 87 | 1
SOUTH | 85 | 85 | 87 | 2
South Air Force | 84 | 84 | 85 | 1
14th Med Grp-Columbus | 88 | 86 | 87 | 0
17th Med Grp-Goodfellow | 90 | 88 | 94 | 4
19th Medical Group-Little Rock | 84 | 84 | 86 | 1
1st Spec Ops Med Grp-Hurlburt | 72 | 82 | 79 | 7
20th Med Grp-Shaw | 83 | 85 | 93 | 10
23rd Med Grp-Moody | 93 | 84 | *** | ***
2nd Med Grp-Barksdale | 70 | 80 | 83 | 14
325th Med Grp-Tyndall | 80 | 86 | 90 | 10
359th Med Grp-Randolph | 88 | 83 | 78 | -9
42nd Medical Group-Maxwell | 87 | 89 | 87 | -1
45th Med Grp-Patrick | 82 | 86 | 95 | 13
59th Med Wing-Lackland | 81 | 86 | 79 | -1
628th Med Grp-Charleston | 91 | 80 | *** | ***
6th Med Grp-MacDill | 83 | 87 | 86 | 4
72nd Med Grp-Tinker | 81 | 91 | 77 | -3
78th Med Grp-Robins | 90 | 90 | 96 | 6
7th Med Grp-Dyess | 88 | 96 | 90 | 2
81st Med Grp-Keesler | 85 | 65 | 81 | -4
82nd Med Grp-Sheppard | 83 | 80 | 84 | 0
96th Med Grp-Eglin | 87 | 87 | 91 | 4
South Region-Air force | 94 | 86 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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