Prime Enrollees , West Navy Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 73 | 74 | 73 | 0
NAVY | 67 | 69 | 71 | 4
WEST | 74 | 74 | 73 | -1
West Navy | 70 | 69 | 70 | 0
NBHC NAS North Island | 62 | 61 | 66 | 4
NBHC NTC San Diego | 61 | 62 | 51 | -11
NBHC Port Hueneme | 80 | 76 | 84 | 4
NH Bremerton | 78 | 75 | 70 | -8
NH Camp Pendleton | 82 | 70 | 81 | -1
NH LeMoore | 61 | 82 | 74 | 13
NH Oak Harbor | 61 | 68 | 79 | 19
NH Twentynine Palms | *** | 57 | 78 | ***
NHC Hawaii | 70 | 91 | 61 | -9
NMC San Diego | 69 | 74 | 74 | 4
TRICARE Outpatient-Chula Vista | *** | 55 | 68 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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