Enrollees with Military PCM , West Navy Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 70 | 85
NAVY | 70 | 83
WEST | 70 | 86
West Navy | 70 | 85
NBHC NAS North Island | 66 | 78
NBHC NTC San Diego | 50 | 80
NBHC Port Hueneme | 84 | 91
NH Bremerton | 63 | 79
NH Camp Pendleton | 76 | 93
NH LeMoore | 77 | 97
NH Oak Harbor | 62 | 89
NH Twentynine Palms | 79 | 89
NHC Hawaii | 60 | 82
NMC San Diego | 69 | 77
TRICARE Outpatient-Chula Vista | 68 | 79
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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