Enrollees with Military PCM , West Navy Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 71 | 71 | 70 | -1
NAVY | 67 | 69 | 70 | 3
WEST | 73 | 71 | 70 | -3
West Navy | 70 | 68 | 70 | 0
NBHC NAS North Island | 61 | 61 | 66 | 4
NBHC NTC San Diego | 61 | 62 | 50 | -11
NBHC Port Hueneme | 80 | 76 | 84 | 4
NH Bremerton | 77 | 74 | 63 | -13
NH Camp Pendleton | 76 | 67 | 76 | 0
NH LeMoore | 78 | 77 | 77 | -1
NH Oak Harbor | *** | 67 | 62 | ***
NH Twentynine Palms | *** | 57 | 79 | ***
NHC Hawaii | 69 | 89 | 60 | -9
NMC San Diego | 67 | 64 | 69 | 3
TRICARE Outpatient-Chula Vista | *** | 54 | 68 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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