Enrollees with Military PCM , All Regions Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 82 | 82 | 81 | -1
US MHS | 79 | 78 | 78 | -1
ARMY | 79 | 79 | 76 | -3
NAVY | 76 | 76 | 76 | 0
AIR FORCE | 81 | 79 | 78 | -3
OTHER | 81 | 78 | 84 | 3
NORTH | 75 | 77 | 78 | 3
North Army | 75 | 80 | 78 | 3
North Navy | 73 | 74 | 75 | 2
North Air Force | 79 | 78 | 79 | 0
North Other | 80 | 76 | 85 | 5
SOUTH | 81 | 79 | 77 | -4
South Army | 84 | 77 | 74 | -10
South Navy | 79 | 83 | 76 | -3
South Air Force | 79 | 81 | 79 | 0
South Other | 83 | 77 | 83 | 0
WEST | 81 | 79 | 78 | -3
West Army | 80 | 80 | 76 | -4
West Navy | 78 | 76 | 78 | 0
West Air Force | 84 | 79 | 79 | -5
West Other | 81 | 82 | 84 | 3
OVERSEAS | 79 | 79 | 73 | -6
Overseas Europe | 79 | 81 | 71 | -8
Overseas Pacific | 77 | 74 | 75 | -2
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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