Purchased Care Users , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 88 | 88 | 88 | 1
ARMY | 84 | 85 | 80 | -4
NAVY | 85 | 87 | 90 | 6
AIR FORCE | 86 | 80 | 91 | 4
OTHER | 88 | 89 | 88 | 0
NORTH | 87 | 87 | 87 | 0
North Army | 81 | 89 | 78 | -3
North Navy | 81 | 85 | 94 | 14
North Air Force | 88 | 68 | 93 | 5
North Other | 88 | 89 | 87 | -1
SOUTH | 87 | 87 | 90 | 3
South Army | 94 | 85 | 92 | -3
South Navy | 89 | 92 | 81 | -7
South Air Force | 88 | 80 | 90 | 2
South Other | 86 | 87 | 90 | 3
WEST | 89 | 90 | 87 | -2
West Army | 81 | 83 | 76 | -5
West Navy | 92 | 86 | 90 | -2
West Air Force | 85 | 91 | 92 | 7
West Other | 90 | 91 | 88 | -2
OVERSEAS | 69 | 72 | 62 | -8
Overseas Europe | 69 | 70 | 56 | -13
Overseas Pacific | 65 | 72 | 60 | -5
Overseas Latin America | 75 | 74 | 70 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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