All Users , Overseas Europe Claims Processing
| 2009 | 2010 | 2011 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 88 | 1
OVERSEAS | 81 | 82 | 80 | -1
Overseas Europe | 84 | 84 | 79 | -5
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | 85 | 84 | 77 | -7
52nd Med Group-Spangdahlem | 90 | 84 | 84 | -6
86th Medical Group-Ramstein | 85 | 81 | 81 | -4
Bavaria Meddac | 92 | 92 | 80 | -12
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 83 | 79 | 74 | -9
Landstuhl Regional Medcen | 79 | 84 | 76 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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