All Users , West Air Force Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 74 | 75 | 73 | -1
AIR FORCE | 74 | 73 | 71 | -3
WEST | 74 | 75 | 73 | -1
West Air Force | 76 | 74 | 71 | -4
10th Med Group-USAF Academy CO | 72 | 79 | 71 | -1
15th Med Grp-Hickam | *** | *** | *** | ***
21st Med Grp-Peterson | 72 | 70 | 70 | -2
30th Med Grp-Vandenberg | 85 | 84 | 74 | -11
341st Med Grp-Malmstrom | 86 | 71 | 76 | -10
355th Med Grp-Davis Monthan | 78 | 80 | 72 | -5
366th Med Grp-Mountain Home | *** | 82 | 75 | ***
377th Med Grp-Kirtland | 73 | 63 | 68 | -5
3rd Med Grp-Elmendorf | 75 | 68 | 55 | -20
509th Med Grp-Whiteman | 93 | 69 | 76 | -17
55th Med Grp-Offutt | 72 | 72 | 68 | -5
56th Med Grp-Luke | 91 | 78 | 76 | -15
5th Med Grp-Minot | *** | 78 | 75 | ***
60th Med Grp-Travis | 65 | 86 | 63 | -3
61st Med Group-Los Angeles | 71 | 71 | 71 | 0
75th Med Grp-Hill | 89 | 82 | 80 | -9
90th Med Grp-F.E. Warren | *** | 76 | 62 | ***
92nd Med Grp-Fairchild | 68 | 80 | 73 | 5
95th Med Grp-Edwards | 75 | 82 | 63 | -12
99th Med Grp-O'Callaghan Hosp | 77 | 80 | 67 | -10
West Region-Air force | 88 | 73 | 78 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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