Active Duty , North Air Force Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 85 | 84 | -2
AIR FORCE | 88 | 86 | 85 | -3
NORTH | 84 | 84 | 86 | 1
North Air Force | 85 | 86 | 88 | 3
375th Med Grp-Scott | *** | 81 | 96 | ***
633rd Med Grp Langley-Eustis | *** | *** | *** | ***
66th Med Grp-Hanscom | 95 | 86 | 90 | -5
779th Med Grp-Andrews | *** | 74 | 87 | ***
87th Med Grp-McGuire | *** | *** | *** | ***
88th Med Grp-Wright-Patterson | *** | *** | *** | ***
North Region-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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