Retirees and Dependents , All Regions Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 76 | 79 | 76 | 0
ARMY | 72 | 80 | 72 | 1
NAVY | 73 | 80 | 71 | -2
AIR FORCE | 77 | 77 | 76 | -1
OTHER | 76 | 79 | 77 | 1
NORTH | 76 | 77 | 77 | 1
North Army | 69 | 83 | 74 | 6
North Navy | 65 | 77 | 65 | 1
North Air Force | 78 | 73 | 80 | 2
North Other | 79 | 76 | 80 | 1
SOUTH | 77 | 80 | 74 | -4
South Army | 79 | 73 | 70 | -9
South Navy | 87 | 87 | 77 | -10
South Air Force | 80 | 79 | 74 | -6
South Other | 76 | 81 | 74 | -2
WEST | 74 | 80 | 78 | 5
West Army | 71 | 87 | 70 | 0
West Navy | 76 | 80 | 76 | 0
West Air Force | 75 | 76 | 76 | 1
West Other | 73 | 79 | 81 | 8
OVERSEAS | 66 | 70 | 63 | -2
Overseas Europe | 61 | 71 | 77 | 16
Overseas Pacific | *** | 66 | 44 | ***
Overseas Latin America | 85 | 73 | 61 | -24
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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