Retirees and Dependents , All Regions How Well Doctors Communicate 2011
| Listens Carefully | Explains so You Can Understand | Shows Respect | Spends Time with You
Benchmark | 93 | 94 | 94 | 90
US MHS | 93 | 94 | 94 | 90
ARMY | 93 | 94 | 94 | 90
NAVY | 93 | 95 | 94 | 91
AIR FORCE | 93 | 94 | 95 | 90
OTHER | 93 | 94 | 95 | 90
NORTH | 93 | 95 | 95 | 91
North Army | 94 | 94 | 95 | 92
North Navy | 94 | 96 | 96 | 92
North Air Force | 93 | 95 | 95 | 90
North Other | 93 | 95 | 95 | 91
SOUTH | 93 | 95 | 95 | 90
South Army | 95 | 95 | 95 | 90
South Navy | 96 | 96 | 95 | 92
South Air Force | 93 | 95 | 95 | 90
South Other | 93 | 95 | 95 | 89
WEST | 92 | 93 | 93 | 89
West Army | 90 | 93 | 93 | 89
West Navy | 90 | 92 | 89 | 87
West Air Force | 91 | 93 | 94 | 90
West Other | 93 | 93 | 94 | 89
OVERSEAS | 93 | 94 | 95 | 90
Overseas Europe | 92 | 96 | 96 | 89
Overseas Pacific | 93 | 92 | 93 | 89
Overseas Latin America | 94 | 93 | 95 | 94
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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