All Users , West Navy 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 78 | 78 | 91 | 80 | 88 | 65 | 62 | 73 | 74 | 90 | 80
NAVY | 74 | 75 | 89 | 78 | 88 | 60 | 56 | 71 | 71 | 89 | 80
WEST | 76 | 76 | 90 | 80 | 89 | 64 | 60 | 71 | 73 | 89 | 81
West Navy | 73 | 72 | 90 | 79 | 90 | 61 | 54 | 72 | 69 | 88 | 81
NBHC NAS North Island | 72 | 76 | 88 | 73 | 93 | 63 | 54 | 65 | 78 | 92 | 85
NBHC NTC San Diego | 70 | 77 | 89 | 67 | 80 | 65 | 61 | 73 | 71 | 91 | 83
NBHC Port Hueneme | 80 | 71 | 92 | 88 | 89 | 66 | 57 | 75 | 72 | 91 | 82
NH Bremerton | 80 | 78 | 92 | 82 | 90 | 59 | 64 | 63 | 78 | 91 | 83
NH Camp Pendleton | 73 | 75 | 90 | 86 | 91 | 63 | 57 | 71 | 66 | 89 | 79
NH LeMoore | 74 | 74 | 89 | 86 | 94 | 59 | 47 | 66 | 73 | 83 | 78
NH Oak Harbor | 72 | 76 | 93 | 85 | 83 | 66 | 65 | 73 | 71 | 90 | 82
NH Twentynine Palms | 69 | 71 | 92 | 89 | 97 | 59 | 46 | 73 | 64 | 86 | 80
NHC Hawaii | 76 | 75 | 85 | 74 | 86 | 61 | 55 | 65 | 77 | 90 | 82
NMC San Diego | 74 | 70 | 90 | 79 | 90 | 68 | 58 | 74 | 74 | 90 | 85
TRICARE Outpatient-Chula Vista | 78 | 70 | 88 | 74 | *** | 72 | 59 | 69 | 73 | 91 | 84
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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