Purchased Care Users , All Regions Claims Processing
| 2009 | 2010 | 2011 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 89 | 89 | 89 | 0
ARMY | 86 | 86 | 85 | -1
NAVY | 89 | 89 | 90 | 1
AIR FORCE | 88 | 84 | 91 | 3
OTHER | 89 | 89 | 89 | 0
NORTH | 89 | 88 | 88 | -1
North Army | 84 | 87 | 86 | 2
North Navy | 87 | 88 | 93 | 6
North Air Force | 88 | 75 | 92 | 4
North Other | 89 | 89 | 87 | -2
SOUTH | 89 | 88 | 90 | 1
South Army | 94 | 87 | 89 | -5
South Navy | 90 | 94 | 83 | -7
South Air Force | 92 | 84 | 90 | -2
South Other | 88 | 87 | 90 | 2
WEST | 90 | 91 | 89 | -1
West Army | 84 | 86 | 83 | -1
West Navy | 92 | 89 | 91 | 0
West Air Force | 86 | 93 | 93 | 7
West Other | 91 | 91 | 89 | -1
OVERSEAS | 76 | 76 | 69 | -7
Overseas Europe | 75 | 74 | 63 | -12
Overseas Pacific | 73 | 78 | 73 | 0
Overseas Latin America | 80 | 77 | 73 | -7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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