Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 81 | 82 | 82 | 2
ARMY | 77 | 84 | 77 | 0
NAVY | 81 | 80 | 83 | 3
AIR FORCE | 82 | 81 | 83 | 0
OTHER | 81 | 82 | 86 | 5
NORTH | 76 | 79 | 79 | 2
North Army | 73 | 83 | 74 | 1
North Navy | 80 | 74 | 79 | -1
North Air Force | 75 | 78 | 77 | 2
North Other | 76 | 80 | 85 | 9
SOUTH | 82 | 80 | 80 | -2
South Army | 79 | 80 | 70 | -9
South Navy | 84 | 76 | 81 | -3
South Air Force | 81 | 79 | 83 | 1
South Other | 85 | 82 | 87 | 1
WEST | 84 | 87 | 88 | 4
West Army | 81 | 89 | 89 | 7
West Navy | 83 | 89 | 92 | 9
West Air Force | 88 | 87 | 88 | 0
West Other | 84 | 84 | 85 | 0
OVERSEAS | 75 | 80 | 78 | 3
Overseas Europe | 79 | 81 | 76 | -3
Overseas Pacific | 69 | 73 | 85 | 16
Overseas Latin America | 74 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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