All Users , West Army 2011 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78
US MHS | 78 | 78 | 91 | 80 | 88 | 65 | 62 | 73 | 74 | 90 | 80
ARMY | 73 | 74 | 90 | 76 | 84 | 64 | 57 | 71 | 71 | 90 | 79
WEST | 76 | 76 | 90 | 80 | 89 | 64 | 60 | 71 | 73 | 89 | 81
West Army | 70 | 72 | 88 | 75 | 88 | 63 | 57 | 67 | 71 | 89 | 77
Bassett ACH-Ft. Wainwright | 60 | 65 | 90 | *** | 84 | 61 | 53 | 74 | 60 | 89 | 79
Evans ACH-Ft. Carson | 74 | 83 | 83 | 75 | 86 | 63 | 62 | 60 | 77 | 89 | 77
Irwin ACH-Ft. Riley | 79 | 71 | 92 | 71 | 89 | 64 | 59 | 79 | 80 | 85 | 82
L. Wood ACH-Ft. Leonard Wood | 80 | 69 | 88 | 85 | 83 | 62 | 60 | 67 | 69 | 91 | 80
Madigan AMC-Ft. Lewis | 66 | 71 | 90 | 82 | 88 | 61 | 57 | 65 | 74 | 86 | 72
Munson AHC-Ft. Leavenworth | 78 | 80 | 90 | 80 | 94 | 68 | 60 | 76 | 67 | 93 | 80
R W Bliss AHC-Ft. Huachuca | 78 | 77 | 93 | 76 | 83 | 64 | 55 | 81 | 83 | 90 | 81
Tripler AMC-Ft. Shafter | 72 | 75 | 91 | 76 | 90 | 68 | 59 | 70 | 67 | 88 | 77
Weed ACH-Ft. Irwin | 69 | 73 | 88 | 86 | 74 | 62 | 56 | 69 | 67 | 89 | 78
William Beaumont AMC-Ft. Bliss | 66 | 66 | 87 | 63 | 89 | 56 | 52 | 58 | 60 | 90 | 79
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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