Active Duty , North Navy Customer Service Getting Information
| 2009 | 2010 | 2011 | Trend
Benchmark | 74 | 74 | 74 | -1
US MHS | 68 | 69 | 69 | 1
NAVY | 60 | 66 | 67 | 7
NORTH | 65 | 68 | 71 | 6
North Navy | 58 | 64 | 63 | 5
FHCC-Formerly NHC Great Lakes | 60 | 67 | 71 | 11
NBHC Little Creek | *** | *** | *** | ***
NBHC Navsta Sewells | 59 | 74 | 66 | 7
NBHC Oceana | *** | *** | *** | ***
NH Camp Lejeune | *** | *** | *** | ***
NHC Annapolis | *** | *** | *** | ***
NHC Cherry Point | *** | *** | *** | ***
NHC Patuxent River | 69 | 53 | 62 | -7
NHC Quantico | *** | 56 | 72 | ***
NMC Portsmouth | *** | *** | *** | ***
Naval Hlth Clinic New England | *** | 61 | 73 | ***
Walter Reed Natl Mil Med Cntr | 55 | *** | 70 | 15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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