Enrollees with Military PCM , Overseas Europe Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
OVERSEAS | 85 | 88 | 83 | -2
Overseas Europe | 84 | 89 | 81 | -3
31st Med Grp-Aviano | *** | *** | *** | ***
48th Med Grp-Lakenheath | *** | 97 | 82 | ***
52nd Med Group-Spangdahlem | 87 | 93 | 87 | 1
86th Medical Group-Ramstein | *** | 89 | 79 | ***
Bavaria Meddac | *** | 98 | *** | ***
Europe-Navy | *** | *** | *** | ***
Heidelberg Meddac | 83 | 79 | 81 | -2
Landstuhl Regional Medcen | *** | 89 | 81 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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