All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2009 | 2010 | 2011 | Trend
Benchmark | 85 | 85 | 85 | 0
US MHS | 86 | 86 | 87 | 1
NAVY | 86 | 84 | 87 | 2
NORTH | 84 | 85 | 85 | 1
North Navy | 84 | 82 | 88 | 4
FHCC-Formerly NHC Great Lakes | 73 | 85 | 86 | 14
NBHC Little Creek | 88 | 93 | 77 | -11
NBHC Navsta Sewells | 67 | 88 | 83 | 16
NBHC Oceana | 85 | 91 | 88 | 2
NH Camp Lejeune | 88 | 82 | 94 | 5
NHC Annapolis | *** | 93 | 90 | ***
NHC Cherry Point | 92 | 94 | 75 | -17
NHC Patuxent River | 83 | 95 | 90 | 7
NHC Quantico | 68 | 73 | 80 | 12
NMC Portsmouth | 84 | 84 | 84 | 0
Naval Hlth Clinic New England | 80 | 79 | 92 | 11
Walter Reed Natl Mil Med Cntr | 89 | 86 | 89 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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