Enrollees with Military PCM , North Air Force Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 86 | 86 | 85 | -1
AIR FORCE | 88 | 87 | 87 | -1
NORTH | 84 | 85 | 86 | 2
North Air Force | 86 | 86 | 87 | 1
375th Med Grp-Scott | 93 | 83 | 93 | 0
633rd Med Grp Langley-Eustis | 70 | 84 | 83 | 13
66th Med Grp-Hanscom | 88 | 85 | 92 | 3
779th Med Grp-Andrews | 80 | 78 | 89 | 8
87th Med Grp-McGuire | *** | 97 | 92 | ***
88th Med Grp-Wright-Patterson | 98 | 92 | 83 | -16
North Region-Air force | *** | 79 | 84 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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