All Users , West Air Force Customer Service 2011
| Getting Information | Courteous Customer Service
Benchmark | 74 | 89
US MHS | 73 | 87
AIR FORCE | 71 | 87
WEST | 73 | 87
West Air Force | 71 | 87
10th Med Group-USAF Academy CO | 71 | 88
15th Med Grp-Hickam | *** | ***
21st Med Grp-Peterson | 70 | 91
30th Med Grp-Vandenberg | 74 | 88
341st Med Grp-Malmstrom | 76 | 93
355th Med Grp-Davis Monthan | 72 | 91
366th Med Grp-Mountain Home | 75 | 92
377th Med Grp-Kirtland | 68 | 86
3rd Med Grp-Elmendorf | 55 | 74
509th Med Grp-Whiteman | 76 | 86
55th Med Grp-Offutt | 68 | 84
56th Med Grp-Luke | 76 | 88
5th Med Grp-Minot | 75 | 92
60th Med Grp-Travis | 63 | 81
61st Med Group-Los Angeles | 71 | 81
75th Med Grp-Hill | 80 | 89
90th Med Grp-F.E. Warren | 62 | 83
92nd Med Grp-Fairchild | 73 | 91
95th Med Grp-Edwards | 63 | 85
99th Med Grp-O'Callaghan Hosp | 67 | 80
West Region-Air force | 78 | 93
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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