All Users , West Navy Customer Service Courteous Customer Service
| 2009 | 2010 | 2011 | Trend
Benchmark | 89 | 90 | 89 | 0
US MHS | 89 | 88 | 87 | -2
NAVY | 87 | 84 | 85 | -2
WEST | 90 | 89 | 87 | -3
West Navy | 87 | 85 | 86 | -1
NBHC NAS North Island | 71 | 81 | 79 | 7
NBHC NTC San Diego | 93 | 82 | 82 | -11
NBHC Port Hueneme | 84 | 87 | 92 | 8
NH Bremerton | 80 | 85 | 89 | 8
NH Camp Pendleton | 91 | 78 | 93 | 2
NH LeMoore | 89 | 90 | 98 | 9
NH Oak Harbor | 75 | 90 | 92 | 17
NH Twentynine Palms | 90 | 78 | 95 | 5
NHC Hawaii | 86 | 87 | 84 | -2
NMC San Diego | 90 | 93 | 82 | -8
TRICARE Outpatient-Chula Vista | *** | 90 | 81 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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