Return to Main Page        Help
Prime Enrollees , All Regions
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
ARMY 72 73 89 76 84 64 55 69 70 90 79
NAVY 72 74 88 77 88 60 54 69 70 90 80
AIR FORCE 76 71 88 78 87 64 55 67 73 90 83
OTHER 81 83 91 83 88 69 67 74 75 91 80
NORTH 74 76 89 80 85 63 59 71 72 90 79
North Army 71 72 88 78 82 65 55 69 71 91 80
North Navy 71 74 86 76 86 58 56 67 70 90 79
North Air Force 72 70 89 80 83 62 53 69 70 92 83
North Other 81 83 91 83 86 66 65 75 75 91 78
SOUTH 79 78 90 79 87 67 61 72 73 90 80
South Army 75 75 91 74 84 63 55 72 70 89 79
South Navy 79 80 87 77 87 63 55 72 73 90 80
South Air Force 77 70 87 78 86 66 55 67 73 90 82
South Other 83 83 90 82 88 72 69 74 75 91 80
WEST 75 75 89 80 90 64 58 69 72 90 81
West Army 69 71 87 77 89 64 55 64 70 89 78
West Navy 71 71 90 78 90 61 53 71 69 90 82
West Air Force 77 71 89 78 90 64 56 66 74 89 83
West Other 80 84 91 84 90 67 66 73 75 91 84
OVERSEAS 70 74 88 73 82 62 53 67 69 91 83
Overseas Europe 72 75 86 71 81 64 54 67 70 92 81
Overseas Pacific 68 73 90 76 87 60 52 64 68 90 85
Overseas Latin America 68 71 88 82 76 53 54 71 73 80 74
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users   Purchased Care Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users