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Prime Enrollees , All Regions
How Well Doctors Communicate

Listens Carefully
  2009 2010 2011 Trend
Benchmark 93 93 93 0
US MHS 89 89 89 -1
ARMY 89 88 88 -1
NAVY 89 88 87 -2
AIR FORCE 87 87 87 0
OTHER 91 91 90 -1
NORTH 90 90 88 -1
North Army 88 87 86 -2
North Navy 87 88 84 -3
North Air Force 86 88 89 3
North Other 92 92 91 -1
SOUTH 89 89 89 0
South Army 91 89 92 1
South Navy 89 87 85 -3
South Air Force 87 88 87 -1
South Other 89 90 89 0
WEST 89 89 89 0
West Army 87 89 85 -1
West Navy 91 87 91 0
West Air Force 88 86 88 0
West Other 92 93 91 0
OVERSEAS 90 87 86 -4
Overseas Europe 90 88 85 -5
Overseas Pacific 90 87 90 -1
Overseas Latin America 96 88 88 -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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