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Prime Enrollees , All Regions Claims Processing Claims Handled Correctly |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 87 | 87 | 88 | 1 |
| ARMY | 87 | 86 | 86 | -1 |
| NAVY | 85 | 86 | 89 | 4 |
| AIR FORCE | 86 | 87 | 89 | 3 |
| OTHER | 89 | 87 | 88 | -1 |
| NORTH | 86 | 85 | 86 | 1 |
| North Army | 82 | 82 | 85 | 3 |
| North Navy | 85 | 84 | 89 | 4 |
| North Air Force | 79 | 79 | 85 | 6 |
| North Other | 88 | 87 | 86 | -2 |
| SOUTH | 87 | 86 | 87 | 0 |
| South Army | 87 | 86 | 86 | -1 |
| South Navy | 86 | 84 | 88 | 2 |
| South Air Force | 85 | 87 | 87 | 2 |
| South Other | 88 | 86 | 88 | 0 |
| WEST | 90 | 90 | 91 | 1 |
| West Army | 92 | 90 | 89 | -3 |
| West Navy | 87 | 90 | 91 | 4 |
| West Air Force | 90 | 91 | 91 | 2 |
| West Other | 90 | 90 | 91 | 1 |
| OVERSEAS | 86 | 88 | 85 | 0 |
| Overseas Europe | 88 | 90 | 85 | -4 |
| Overseas Pacific | 77 | 83 | 90 | 13 |
| Overseas Latin America | 87 | 82 | 78 | -10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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