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Prime Enrollees , North Other
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
OTHER 81 83 91 83 88 69 67 74 75 91 80
NORTH 74 76 89 80 85 63 59 71 72 90 79
North Other 81 83 91 83 86 66 65 75 75 91 78
North Region-Other 71 73 93 *** *** 49 39 63 79 86 88
Out of Catchment North Region 80 86 92 86 85 67 69 77 75 92 78
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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