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Prime Enrollees , South Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
NAVY 72 74 88 77 88 60 54 69 70 90 80
SOUTH 79 78 90 79 87 67 61 72 73 90 80
South Navy 79 80 87 77 87 63 55 72 73 90 80
NBHC Mayport 84 80 90 86 94 72 67 75 78 90 82
NH Beaufort 84 84 98 84 91 70 58 78 67 87 80
NH Jacksonville 81 82 88 80 89 67 64 76 72 91 82
NH Pensacola 80 78 83 76 84 65 57 68 75 91 79
NHC Corpus Christi 76 74 90 82 89 63 52 75 77 92 76
Naval Health Clinic Charleston 73 84 83 *** *** 59 39 63 67 85 84
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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